EXCEPTIONAL SERVICE | EXCEPTIONAL QUALITY From the onset of…read moremy calls to order, right up to delivery, Daniel was amazing! So thoughtful and accommodating and patient. The ease of doing business with him was incredible. The flower arrangement was perfect. I ordered over the phone so I could only describe my price point and colour pallet. Delivery was completed within hours. I was texted a photo of the arrangement before delivery and was exactly what I had envisioned. (The recipient texted a photo after receiving and they looked even more beautiful- they gushed at how stunning the flowers were) I even received a text once delivery was completed. Doing business locally is such a precious opportunity and I am so grateful to this business. Recommend! Recommend!

With every purchase, a new level of failure, culminating in flowers that managed to survive a day…read morebefore perishing. Yes, they looked presentable enough on display, but I suspect that this business puts bids on batches of flowers that are on their last stems. It's then a simple matter of sorting through the piles of dross for something feasible enough to induce a punter to part with a few dollars. It took a number of trials to determine where the fault lay, and this business capitalizes on this instinct of deferring judgement until all the facts are finally established. By that time, your wallet will be as light as a feather, and your loved one will begin to question the soundness of your judgement...both for being duped, and for hauling home piles of flowers that should have just been taken down to the municipal tip.

I have never received better customer service in my life! Debbie was so helpful and friendly, and I…read morewould definitely recommend this place to friends and family!

This is not Home Depot, that is, the people working here are robot paint mixers who have no…read moreinterest in helping you past very simple questions. They are here to mix paint and go back to gossiping with each other. Couple of staff are good, but generally all are sour faced (I can't believe my talents have led me here) types.

Flowers are all so beautiful but Peonies are definitely my exception. Look what Simon brought me…read more(ordered online to me from me) a gorgeous Bouquet of Peonies! The arrangement is perfect and the smell is divine! Grateful for the very last batch - made my week! 2 years in a row, I missed the peony season, luckily now Hepatica Florist has a reminder available! Simon also gave me some tips to keep them longer, make them last longer. Check out https://www.hepaticaflorist.ca Simon - all your creations are so amazing! Thank you!!!

I don't think I've ever left a negative review, but our experience was so terrible, I felt…read moreobligated to share. For my birthday, my boyfriend was travelling and ordered me a $300 flower bouquet delivery and a $20 box of chocolates. To be frank, Simon from Hepatica Florist ripped us off. Paying $300 for a premium bouquet but receiving a lower quality bouquet was unfair and deceptive. First, the bouquet looked NOTHING like it was displayed on the website. The photo showed a fuller bouquet with twice the number of flowers. What we received was a dozen roses with carnations and lilacs - something that normally costs $125, but we were charged $300. We felt taken advantage as customers, especially on my birthday. Secondly, Simon initially lied saying my boyfriend's order was the lower cost basic version, but that was a outright lie. The order invoice was clearly the premium style priced at $300. On top of that, because my birthday was Feb 20th, after Valentines day, the flowers were already starting to wilt when they arrived, leading me to believe I was given leftover Valentines flowers. Fourth, just please be wary that the box of chocolates charged at $20, is just a small box of $5 ferrero rocher and again doesn't look like what was displayed online. Lastly, the customer service was not great. Simon told us to send the flowers back to get a partial refund and would charge us a $20 return fee. It was completely unreasonable given the situation. The whole handling of the situation was incredibly unprofessional. We only received the full refund for the flowers when I insisted in coming to his shop in person to talk. He emailed us back saying that he would close the shop 2 hours early because he wanted to avoid meeting with us. Btw the return receipt was timestamped to indicate he didn't at all close his shop early. Again, an incredibly disappointing experience and I implore you to go to another local, honest small business for better customer service.

The photo I saw of the bouquet was just beautiful and it lasted way over a week!! It was easy to…read moreorder it got there on time.

"Same day delivery" arrived 2 hours outside of their 12-6pm window. With no notification they…read morewould be drastically late. Arrived without message attached. Terrible customer service and argumentative when requesting 50% of the price back for such unprofessional service. Would not use this company again nor would I recommend to anyone.

Visiting urban bee supplies has always been more of an experience than a trip to a specialty store…read more The owner/founder is a very welcoming and friendly person who makes the customer feel like a friend. Lindsey is very knowledgeable about the various elements of keeping honey bees, and offers advises from the perspective of a friend and not a business owner that has profiting in mind. The customer is not mislead for the purpose of making more money.

I took an my first bee keeping class with Lindsay at Urban Bee Supplies. Not only is she…read moreknowledgable - she is very relaxed and extremely helpful! I've bought all my bee keeping supplies from them - hired Lindsay to come help me when I've felt overwhelmed...and regularly rely on her to help me via email with questions and figuring out my way into this fascinating hobby. Two thumbs up!

Used to be ok now same except 30% more expensive…read more I bought some bark mulch there was shocked when they said was 20 a bag but ok I wanted it. Bought 5 got it home there was a pint sized bucket of rocks in each bag and was from the US . I called said little disappointed response was I guess I'll tell the owner. Went to mandeville garden centre in Burnaby there bags same size Canadian supplied 12 bucks. Not sure harris is worthy of its delta customers. keep in mind and check prices

All ways great service very knowledgeable staff been shopping here for over 20 years and will…read morecontinue for another 20 years I hope

Best florist in town! I love her arrangement style and service. She is super kind and Rosa floral…read moredesign is my go to for all occasions! Love her

Rosa is the best florist. She makes the most Beautiful arrangements. We always go to Rosaread more

I would give 10 stars if I could. We ordered 3 arrangements for our brother's Celebration of Life…read moreand we were the customers from hell. My sister and I didn't agree on anything! But we spent about half an hour with the florist showing her flowers we liked and explaining that we wanted beautiful and tasteful but unconventional and masculine arrangements. They really hit the nail on the head, delighting both of us. The large arrangement lasted 2 weeks. My sister's comments (to give you an idea of how hard we were to work with) - "I love that she made the flowers not exactly symmetrical. It does convey the child genius, playfulness and a bit quirky, while elegant, which is just what I wanted. The darker green works better I think, and looks more refined. They are all lovely without being ostentatious."

When I lived in area I used to come here to get some flowers for parties and to dry for crafts…read more Modest sized store with decent product. Very friendly service and fair prices.