We've used the company for years and we happy with it, but the last time was absolutely unacceptable. We booked a return pick up from Gatwick. Travelling all day with two small children. Landed at 16.15, were out at 17.00. Rang the driver who said he was about 15 mins away. OK. Waited for 30 mins, no sign of him. Rang again, he said there was a fire on the motorway and he will be another 15 mins. He finally arrived at 18.00! So we waited for an hour. No apologies or explanations. I asked if he'd forgotten our booking, he said no and explained that they had a rule where they only leave the office in Bisley 45 mins AFTER the plain has landed! Total bullshit! There was no sign of any fire on the way back. No refunds or apologies were offered. Rang the company to complain, no response whatsoever. This will be the very last time we use them and I will advise all my friends to steer clear of them. read more