For a laundromat, it's a good one. The woman working here was so very nice. The machines are new…read moreand clean. We were on the road and needed some clothes washed. It was quick and painless.

From the owner: Fold laundry services in the Winchester area.read more

The thing that sold me into trying this laundry mat out is the fact that every washer is sanitized…read moreafter each load. That made a huge difference to me whether I would be taking my laundry here. For the most part, laundromats are disgusting. This one is clean And the attendant is very helpful. My clothes came out smelling fresh and cleaner than they ever have. We use the giant giant wash machine in the front and it puts its own soap and cleaning into the unit itself. I didn't have to use any of my products. Love it here

We visit this laundry each time when we visit our kid's camp so we can do her laundry. And it's…read morealways super clean, efficient and staff is very friendly and attentive.

Very clean, super friendly staff. A little sketch outside but.... No big deal. It's a laundromat,…read morenot sure what else to say.

I recently had an Enormous amount of laundry and was overwhelmed to say the least in how I would…read moreaccomplish it due to my health being poor.. I have nothing but PRAISE for this establishment and Melissa the Kind and ever so Helpful employee!!! The laundromat is extremely CLEAN, something that is VERY IMPORTANT to me!! Melissa went out of her way to help me from the beginning to the end!! I was still there when it closed and her husband even helped me with bringing ALL my laundry to my vehicle!! I WILL DEFINITELY BE RETURNING, and Telling everyone that needs to go to a Laundromat that this is where they need to GO!! :)))

I rarely write reviews, but my experience here was upsetting enough that I feel the need to warn…read moreothers. After more than ten years as a loyal customer, I brought in my daughter's wedding dress for cleaning. Although it was eventually found, the way the situation was handled was extremely unprofessional. When I went in to pick up the dress, I was told that it had already been picked up. Period. I asked the two young employees to check for any additional details, and I was again told, "It says it's been picked up," without any additional information or offer of additional follow up. When I asked for a manager, I was told, "It's her day off," and even scolded to "respect her day off" when I asked them to contact her. They eventually did get the owner on the phone; she was extremely rude and even more unprofessional, making it clear that I was bothering her. While the dress was ultimately returned, at no point did I feel the situation was under control or handled responsibly, especially for a long-standing, twice-weekly customer. For something meaningful or irreplaceable, I would strongly recommend taking your garments elsewhere. I now take my business elsewhere. If I could, I would rate this business 0 stars. If you want an even shorter version (3-4 sentences max), I can create that too.

I had a dry clean-only coat covered with dust. I brought it to Santoro's, and when I picked it up a…read moreweek later (my choice on pick up date) it was clean and in a fancy plastic bag. I was very happy with the price and ease of drop off/pick up. There aren't a crazy amount of parking spots in the front of the building, but there are several more off to the side by their sign. The interior is very vintage, with checkered tile floors and lots of brown. The signs out front are definitely dated, although maybe only to the 90s. I think it adds to the ambiance. There are washers and dryers inside, and seemed to have plenty of room for all the people using them both times I went inside. I would definitely take dry cleaning here again, and if I needed a Laundromat it seems like a good place to go for your needs.

After they opened late, I never really got my clothes dried because no matter how many quarters I…read morekept adding, the clothes remained a bit damp. Glad the new drier was delivered at home!

Honestly, Iv never seen a laundromat so filthy. It's almost like the people working there do not…read moreeven bother to clean up the place. Doors to weird looking rooms opened, dirty towels hanging in corners, dirty and wet rugs on the floor. For how costly their machines are, they should be putting more effort in making the place look and feel more comfortable for their customers. I doubt I will ever go to this place again.

I don't live in Torrington but am so grateful for La La Laundry as they helped me with a challenge…read more I had a Ruggable that was too large for my machine and to my dismay, the 2 laundromats by my house wouldn't allow me to wash them in their commercial machines stating that once it got wet it would be over the weight limit for their washer. I understand the policy but was disappointed because what's the point of getting a washable rug if you can't wash it? ;) I started reaching out to other places in neighboring towns. I contacted La La Laundry and they promptly returned my inquiry and said "No Problem" and I could bring my washable rug in. Thank YOU!!!!! I'm here now, the place is immaculate and the staff friendly. I wouldn't hesitate to recommend them.

I brought 2 comforters down to put in the dryer. I put the comforters in two different dryers and…read morestarted to put the change into the dryers. Well the owner basically shouted at me in front of customers and my son. Something about putting too much change in the dryer, that the comforters would burn. I only put 4 quarters in the dryer. He also said that the comforters don't take long to dry. I have a big comforter so it does take a long time to dry. Plus he said I have to put it on medium heat. I know how to do laundry. Anyway, when the dryer was done, I took my comforters out of the dryer and left to go home. I just wanted to get out of there because I was embarrassed and humiliated. When I got them home, they were still very damp, so I hung them on the clothes line. I will never ever use this laundromat again. It is very unprofessional to shout at customers in front of other customers. I will use a totally different laundromat

Stay Fresh New Milford is a great laundromat. The staff is friendly, the machines are is good shape…read moreand they take credit/debit cards. Stay Fresh is clean. It gets busy but there are plenty of machines things move along nicely. Tables, carts, seating-all in good shape. Love Stay Fresh, New Milford!

Wide variety of different size washer and dryers. Very clean. Vending machines with laundry…read moresupplies, snacks and drinks. Plenty of carts to move clothes around. Tables and chairs inside and out.

absolutely rude, smells of fried food and uninformative. after driving over an hour and a half…read moreround trip to be told a flat "no" on a request for overnight service was a reminder to never rely on this service in the future.

As a commercial customer of the wash and fold service I'm saddened to have to leave a one star…read morereview. In the past we have enjoyed a sense of community and family at this faculty. They have previously gone above and beyond for service. I will also be grateful for my past experience and hope they correct the current situation. Recently the staff has changed and the new "younger" staff which in my opinion has no work ethic. I was told by the attending staff she was too busy to accommodate our same day request. She advised she many orders ahead of me and would not be able to accommodate us as it was after 12pm. I then proceeded to do our linens myself as we need them for that same day. I noticed and took pictures of the mostly empty facility when I returned to put our linens in the dryer at 1:00pm. the attendant was vacuuming. Saddly it appears the attendant cannot vacuum and do laundey at the same time. I returned at a little after 2pm and folded our laundry and stopped to speak with the owner. When speaking with the owner the attendant reported having to do an order for the "Spa," of which I noticed was already done and folded when I arrived, sitting on top of the first row of machines. This was a lie. The attending staff also lied to the owner when I reported the facility being empty and lied to make an excuse as to why they were busy. The owner simply stated she had vacuuming and other maintenance to do. So sad