My husband and I had our roof replaced in February of 2017. Our roof already had 3 skylights in one room. Our sales rep gave us a quote to replace them for $1,590, but said that the current skylights were in good shape and we could keep them if we would like. When we asked for his opinion, he recommended we go ahead and keep them to save some money. He failed to mention that the contract we had to sign specifically stated that the company urges everyone to replace skylights because existing lights would not be covered under the warranty. If he had told us that, we would have replaced them. He also led us to believe that we discussed everything in the contract prior to signing it. We were never given a copy of the contract. 6 months after re-installation, we noticed a bad leak after a heavy rain. The room has a very high, slanted ceiling so we easily could have missed the leak when it first started. The only reason I saw the leak at that time is because the ceiling started to flake off into the room making me look up. I called the sales rep. He came out and again never mentioned the contract and in fact led me to believe that if their work caused the damage they would cover everything. He said they would have to inspect more closely and that would happen at a later time because it was so rainy and they were busy. He offered to have a tarp put down if the leak worsened. A week later tropical weather was expected so we called for the tarp. A full month later we never heard anything. I called again and was told they inspected it (I do not know when and I work at home) and that the damages are not their responsibility according to the contract. He also said that the leak was not due to their work, but a problem with the skylights. I was not given any pictures or any evidence of the inspection. I asked if the skylights could have been damaged when they re-installed them and was told "anything is possible." We asked for an estimate for replacement. The price soared to $2,700 including repair of damages caused by the tarp! No warranty was offered for the new repairs. When we suggested taking our business elsewhere, we were told that any work done by another company would void the warranty on the rest of the roof. We filed a complaint with the BBB hoping for a compromise. They again took over a month to respond and offered no compromise on the price and still no warranty for any new work. read more
