Dr. Garvey is an excellent physician, but the rest of this practice stinks. Horrible service. I…read morehave been coming to this office for 10 years. I was 10 mins late to a 1:30pm appointment. I apologized, and was told to wait. I sat patiently for 20 mins, when the nurse came out and told me that the doctor could not see me today. I asked why not. She said, "first of all, you're 30 minutes late for your appointment!" I couldn't believe it. Recently the office converted back to a Lahey Clinic affiliation. Impossible now to reach anyone on the phone. I called yesterday at 4:30 pm. Stayed on hold for 30 mins while my spot in line moved up (there is an automated recording saying how many people are in front of you). At around 5:02, I heard the phone finally pick up. I could hear people taking in the background, but nobody said anything into the phone. I yelled, "Hello! Hello!!!" Then finally they hung up.

Deceptive billing around Covid telehealth visits. Shady billing department that overbills and won't…read morework with insurance companies. Nightmare to deal with.

I have been a patient of Dr. Joshi for a while, Id guess 2007 or so. Overall I like his level of…read morecare. Hell tell me he dont know shit about this or that and send me a specialist. I got Digestive Health Specialists helping me out with some things. I got cancer in 2013 went through chemo in 2016. His front office used to do things like call for appointment reminders. Back when Jessica worked the front. As a guy I dont really care if its a male or female doctor with the exception of when the little guy decides to say hello. I find Samatha and Jessica nice to look at. I have found other hot female medical personal. Well one of his NP cant deal with a guy with boner. And if a female doctor or Nurse cant deal with that I want nothing to do with them. I have had several female doctors and nurses along the way along with male doctors and nurses. There is 1 NP at his office that cant deal with that and I dont have to see her. However the people he has working at the front desk now. I didnt get a reminder phone call for my last appointment and that will cost me $100 now. I spent my week talking to my GI doctor that is the 9811 number and 1 other. His office did call me today 1/26/23 to tell me I missed the appointment. But before that it wasnt until 12/28/22. I got sick XMas week, I tried calling their office around a dozen times. I think I had a person answer 1. I ended up communicating with his office through a 3rd party that week. The 3rd party told me his office had COVID someone could have set up an answering machine message for that. I got a pretty bad cold. It is the worst week to get sick. nurses like any other profession take off the holiday. I have some problems my GI doctor tells me things like end stage EOE is losing the ability to swallow anything including water, end stage fatty liver disorder is liver failure if left untreated. They are setting me up with someone to help with some stuff. But while I was doing that I was not thinking about my high blood pressure appointment at Dr. Joshi office. A phone call would have been appreciated. Below is screen shots of my oh shit phone which my doctors, and a couple of friends have access too. They did not f'in call me. My other doctors call. Availability and distance might have me searching for a new doctor. A doctor that understands life happens and I might not remember an appointment I made 3 to 6 months ago.

They put me in great health.My A1C was in the 12s.Im now in the 7s.Awsome staff.read more

What. The. Hell…read more Came here with family for a COVID test. After registering online,, waiting over an hour in the car, and no one answering the phone, walked in and asked how much longer it would take. The woman at the desk said about 30 more minutes. Got back in the car. Thirty minutes go by, and nothing. Called, no answer again. Walked in and another person is sitting at the desk, who informs me that there are actually a bunch of people in front of us and she has no idea how much longer it will be. She added an "I'm sorry for the inconvenience," as if that fixes the fact that you are clearly incredibly disorganized.

I chose to visit another Urgent Care in Bedford after the older, darker haired receptionist with…read moreglasses berated me and screamed in my face about my insurance card about a month ago. I have honestly never been so disrespected and taken aback, as I value treating others how you would want to be treated. I am already dealing with a medical reason to visit Urgent Care (which is uncomfortable enough) so to be openly disrespected in such a way is baffling. To validate my experience, I was told by the Bedford UC that they are getting patients who say they've had the same experience with this woman. Not sure if management is actually aware of this woman's behavior or not - but patients are actively seeking other locations to visit due to this rude treatment at Carewell in Billerica. Unfortunate because I live close to this Carewell but will not be returning to avoid this woman.

I've just completed my annual visit with Dr. Hartunian. As previously stated with her office two…read morebuildings away from a year ago, Dr. Hartunian is the best of the best. She is just lovely, sweet and gentled inside and out. She is a treasure and I am beyond grateful to have her as my primary. She is timely without any sense of rushed-turn over to the next patient. She will address the concerns and worries in a way that makes you feel relieved and assured. There is simply not enough good things to say about her. Beth Israel, you've got someone who is 110%. I can't wait to see her next year!

Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.

I love that this is a one-stop shop of coordinated care. They have a very useful app, excellent…read moredoctors, and great staff. You can have your Rx filled while you get your labs or imaging done. Lots of parking too.

I've had 2 visits to the Atrius Chelmsford location-with a General Surgeon Dr Gutweiler for a…read morehernia and a mammogram. Dr Gutweiler seemed distracted by a woman he brought into the exam room with him without giving me a reason. I didn't leave with much confidence in him and went somewhere else for the hernia repair. Things happen, I get it. But I'm writing this because the mammogram tech caused a lot of pain to one breast then she had to do it again because it wasn't showing up the way she wanted to. It's been 2 days and my breast is still sore. Even if I have to face the Boston traffic I will not be returning to this site again!

Whenever I've had to use this facility it's always been professional, courteous, efficient and…read morequick!! MUCH easier than the hospital for lab tests and the like. Highly recommend!

I went here for lab work and had a positive experience. The staff is skilled and very professional…read more I would go here again.

Recently had surgery and came here to get my incision checked for an infection. Was told by my…read moredoctor to go to ER or Urgent Care, so incision could be examined in person. I got attitude from the receptionist just from explaining why I was there. Overall I just felt like I have given a hard time. Idk if she was having a bad day but made me not want to come back. Doctor and nurse were nice! Definitely felt heard and taken care of. If I only dealt with them I probably would've given 5 stars.

I want to Thank Ronnie for Always making me feel safe when taking blood. He is ABSOLUTELY the best…read moreat taking blood. I drive all the way just to have/see him, I have tough veins to get, he Always get them , never hurts me, he has a awesome technique, light handed , great personality, very professional, and I feel safe! I hope he never leaves or the Hospital gives him a Great raise , he is a GREAT asset to your hospital! Thank you again Ronnie for your service. HMF