I've been treated so well & the expertise of the medical professionals is outstanding. The best…read moreI've ever experienced.

I've been very happy with this office - with Dr. D'Ambrosio as well as the nurse practitioners…read more Please note that this office's rating is being dragged down by a review that is 10 years old. If you go to Google's reviews, you'll find a 5-star average.

I have spoken with many patients through the town of concord. The horror stories I've heard should…read morebe public. The quality is atrocious. Atrius is a horrific place where doctors make their money and misdiagnose life threatening conditions by neglecting patients. They must be investigated.

I am taking a moment to specifically register my appreciation of the outstanding skill,…read moreprofessionalism and compassion extended to me by the Physicians Assistants and Nurse Practitioners at Atrius Health in Concord. Despite the turnover of several Primary Care Physicians, the PAs and NPs have been generous with their time and exceptionally adept at improving my health.

He should not be in practice. He gave me three (3) Vivitrol injections during ONE office visit, and…read moreended up paralyzing me due to spinal cord injury. CAN BARELY DRIVE SOME DAYS. The shots should be given a month apart, NOT DURING ONE OFFICE VISIT, and his "assistant" injected me directly below the bottom of my spinal cord. 3x, yes three times. Was injected not only three times but also directly at the base of my SPINAL CORD. CAUSED ME PERMANENT SPINAL CORD INJURY. THEN THEY LIED ABOUT THE DATES WHEN I REQUESTED MY MEDICAL RECORDS. AVOID AT ALL COSTS.

Finally, a doctor who listens. I am new to the area and it has been a long search for a new doctor…read more I was relieved to find Dr. D'Ambrosio and his practice. He is not a pill pusher. He uses his experience and education to provide healthcare. I knew I was on the right track when I walked in and not a soul in sight looked like a masked bandit. Everyone I encountered was kind, professional. I made numerous requests for specialty care and every concern was promptly addressed and resolved. We are off to an excellent start. I chose this physician based on his experience, education and his affiliations. I also noticed he had a few negative reviews which made me laugh... I thought, this might be a good fit. I was right. But who knows, perhaps he just gets along better with architects than with engineers ;)

I've always been satisfied with my visits, advice, feedback and direction/suggestions…read more They have a great system of notifications and reminders. Good referral system. Every person has been professional and helpful. I just wish they had an office closer to Worcester.

This is by far the worst doctors office I have ever been to. I recently switched over, and I have…read morenever been so frustrated in my life. The office is unorganized (they have lost paperwork I have faxed over to them three times), I have had to call constantly and am always put through to answering machines and forced to leave messages that I am not called back for. I have four friends who go here also and cannot stand it either. I would definitely recommend not going to any doctor in the concord office, not worth it.

Good so far. I did go in this morn though for a health issue that has been happening for weeks and…read morenot responding well to treatment. I was hoping to get a sooner call to get the referral and read my labs so the condition does not continue to deteriorate.

I am perplexed by these bad reviews. Frankly, as someone who has worked on the other side of a…read moremedical office counter, I think it's a bit silly for folks to expect to be seen immediately as if other patients aren't also due time and attention when their concerns or questions might run long, for doctors not to book out in advance, and to not have some patience with customer service folks. People are difficult to deal with, and these folks have to deal with many people who are not feeling well, who are often navigating a tangle of insurance and stressed out, and who are probably snapping at the CSR because of it. I always give the benefit of the doubt with customer service folks, especially in healthcare - it is NOT an easy job! And in my experience, I most often get what I give as far as how I am treated. As for my medical experiences, I've been an Acton Medical patient for almost my entire life, and I have had very solid experiences with them throughout - especially of late. Dr. Natalie Cohen has developed a solid and trusting doctor-patient relationship with me, making meaningful notes about our conversations so she can follow up next time, never making me feel like she is in a rush, asking about and making suggestions for the health of my whole self, and truly listening and making me feel like she is honestly invested in my well being. She's a rare breed these days when many other doctors have made me feel like they just needed to check off the boxes and get into the next exam room.

If I could give zero stars i would…read more At one point I was without insurance because i was in grad school. I asked the nurse practitioner if we could take cost into consideration for my care and she replied "there are two options I can give you my expert medical advice, or you can leave" The administrative staff is rude and unhelpful.

Awful! On hold for 15 minutes then person I could not understand answered, asked about my…read moreinsurance, put me on hold again and then hung up. Can't find a website online which is why I called.

I flew down to Florida to visit family. When I got there I discovered that I left a heart and…read moredepression medication. Both if I skip a day incapacitates myself. I left a request on MyHealthOnline. No acknowledgment within 24 hours. Called the day later and dealt with someone with ZERO empathy or compassion. I explained that I would be in a world of hurt because I'm without these critical medications. Was told that since I missed my last two appointments that there was nothing the practice could do for me. "Those are the rules. Pound sand" AVOID Concord Hillside!

We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

Dr Bakshi and her small team epitomize what personalized care can be. It is Dr B, her amazing nurse…read moreMichelle, and front desk mastermind Michael in the office-- that's it! When you call, you get a familiar voice that knows your family. Dr Bakshi is a lactation educator as well and was incredibly supportive and helpful on my breastfeeding journey with my first baby. If you're looking for a doctor who not only understands the challenges of nursing and pumping but will cheer you on and educate you, you found her. Their office is also in network with Children's Hospital. When my daughter had issues that required additional specialist support, we were able to see the best of the best in Boston and notes were shared seamlessly with Dr Bakshi's team. Their on call support over nights and weekends is also phenomenal. With a newborn I used the service a few times and always got immediate compassionate care. I can't recommend Dr B and her team enough. My first inclination is to gatekeep this amazing office because it is so small! But every family and child deserves great care.

Dr Bakshi took over this practice several years ago and both my kids really like her. They had…read moreasked to switch pediatricians before she came but now we are staying with the practice. The staff and nurses are kind and efficient. I get a call back when they say I will. Dr Bakshi is knowledgeable and easy for the kids to talk to.