Lailan Bento is a true professional , with both the knowledge, and patience, to lead her clients through the myriad of steps of either buying and selling real estate, in the unique market on The Big Island! read more

Lailan and her team have been wonderful to work with in purchasing our new home on the islands. Quick response times, always accessible for questions and concerns, offering so many resources depending on our needs.. and all with a friendly, open and accepting attitude. Thank you Lailan and team! read more

Lailan was technically our second realtor in our Hawai'i home search. If anything, her five-star reviews made us underestimate the experience we had throughout our home buying experience. She was constantly warm and friendly with us, always actively advocated for us when other realtors would turn belligerent or lazy, and responded quickly via text/email/phone. She grew up on the island and thus has experience you simply cannot replicate. She knows each area like no one else- we're talking schools, restaurants, things to do- and she knows the people you'll most likely be interfacing with in escrow as well. But, let's rewind for a moment. Though we're hardly the first mainlanders to try and buy a vacation home on Hawai'i, it unfortunately felt that way with the first realtor we worked with. He was a part of a large, reputable firm, but he wasn't intimately familiar with the big island, including where to get insurance in lava zone 2 (or for waterfront properties), what the jumbo loan limits were for the island, or what STVR or long-term rents were generally in different areas. On top of that, he would take weeks to view properties we expressed interest in that were clearly available for showings. Being from Chicago, we expected services on the island to move slower, but not that slow. This was our fourth home purchase, so it's not our first rodeo. Whenever we'd send Lailan a viewing request for a property we were interested, she'd view it within a day (within limits, sometimes an STVR property can't be viewed quickly since it is booked). Her videos were visually detailed, and her commentary was tremendously helpful. If there was anything she missed on viewing, she would immediately contact the seller's broker to get us answers. I'd be remiss if I didn't mention Puka, who works with Lailan and handles much of the paperwork and communication between buyer and seller. Puka was lightning fast in her communications and always addressed our concerns. Pula and Lailan make an incredible team. I could rave on and on, but the short version is that we went to the island, saw the property our offer that accepted our offer, loved it, reinforced our love of this island, got to hang out with Lailan in the process, and closed a successful real estate transaction. Both my wife and I agree that Lailan is simply cool- not overly professional, not "trying" to be your buddy in that weird kind of sleezy way realtors often do, but she's easy going and confident in herself with a healthy dose of competitive spirit. We don't have a single reservation about Lailan and we recommend her as highly as we possibly can, whether you're a resident of Hawai'i or anywhere else. read more

Choosing Lailan as my Realtor for my family's move to the big island was the best choice I could've made! Being a Realtor myself I'm not the easiest clients, but Lailan and I became like family while she helped us find our forever dream home. She went above and beyond to make our deal work as smoothly and easy as possible. Now we live here and she still continues to be part of our family! Choose Lailan and her brokerage Hawaii Development Group you won't regret it! read more

We chose Lailan as our buyer's agent based on her online information and it was a great choice! We asked her to set up several viewings with only a few days' notice and she arranged them with no issues. She even had a pocket listing to view. When we decided on the property we wanted, she and her team went to work, writing up the offer and coordinating with the Seller's agent. We accepted the counter offer and the hard work began. Her creative solutions to roadblocks that arose saved the sale on multiple occasions. We now own a condo in Hawaii! She and her team were always available via email, text or phone. No question was too small and she always provided a response. We highly recommend Lailan for your real estate agent needs. read more

Lailan & team were awesome to work with. Hardworking, caring, proactive, her communication style and Puka's were spot on. They go the extra mile in property search, setting up viewing & inspection appointments, and dealing professionally with the seller's agent & the sellers. Connections to references for resources to guide toward escrow close made a smooth transaction to buying a property chosen in another state with great negotiation skills and advice. Definitely recommends as your go to real estate agent team in Hawaii! read more

Lailan is so great to work with! I would highly recommend her for any real estate transaction in Hawaii and will use her for again and again (having worked with her more than once.) She is honest, hard working, responsive, pro-active and a joy to work with. She truly puts her clients best interest in mind and that is why she is the top agent on the Big Island of Hawaii. There are many agents to work with, but we feel so lucky to have found Lailan. Whether you are buying or selling of just want information about Hawaii, if you are fortunate enough to work with Lailan you will know exactly what I am talking about. I can't say enough good things about her. Mahalo Lailan for all you do! You are the best! read more

I was interested in purchasing property in Hawaii and reached out to Lailan for help. She was very responsive, thorough, detail oriented and knows the market and HI real estate law inside and out. As a first time buyer, she also went out of her way to help me understand the process and was there to answer all my questions. She helped me create a competitive offer and submit it quickly for the property I wanted. When there were multiple offers on the table, she negotiated and advocated for me - and my offer was accepted! From offer until escrow, she and her team was professional, helpful, cheerful and very responsive. She reviewed all the documentation alongside me, asked clarifying questions and updated the documentation. She and her team scheduled all the inspections and walk throughs and answered any questions I had on the inspection reports. She helped negotiate fixes and other aspects of the purchasing process. Lailan's honesty, professionalism, and deep knowledge of the market, practices, and empathy made this a wonderful experience. I also loved that everyone on her team reflected those qualities. I loved working with Lailan and her team and would absolutely recommend her to and hope to work with her again! read more

Lailan Bento is a cut above other real estate professionals in Hawaii. Highly professional, up-to-date on market conditions with local knowledge. She treats you with genuine Aloha, the minute you first meet. With Lailan's help we found a hale that fit our needs with a reasonable Seller. She stuck by us and took care of a myriad of details. What impressed us most was the respect she has earned from other agents: they love her, and they love working with her. That says a lot in Hawaii. Born and raised on the Big Island she and understands the nuances of specific neighborhoods and market price points. She is very nice, she cares, and she is patient. She makes time for you. She answers questions honestly and works hard on your behalf. She also finds out "the story" on all properties so you can make a wise offer. We would not hesitate to work with her again, and we will be sending her clients as well. Mahalo Nui Loa Lailan Bento! read more

Lailan and her team are the best there is. We knew nothing about buying a home and from day one they made our experience as smooth as possible. They helped us find our perfect home and made sure they explained things thoroughly so that we understood and felt secure. They are on the ball 24/7, always available to answer even the smallest questions. If you are looking for a realtor yourselves a giant favor and give Lailan and her team a call. You won't regret it. read more

Lailan and Puka are a dream team! We were challenging buyers and Lailan and her team were so incredibly patient, responsive, kind, honest and extremely knowledgeable. I doubt our sale would have gone through without them and their constant support and guidance. We would highly recommend Lailan and Puka. read more

Lailan and her team were nothing short of exceptional from start to finish during the purchase of our home. She not only listened and understood our wants and needs, but, she cared deeply about helping us find a home that fulfilled them. Attention to detail and a proactive thinker, we were always taken care of and shown true Aloha. Mahalo, Lailan, for making our dream home a reality! read more

Lailan is exactly the kind of realtor you want to have when buying your first home. She was an incredible asset and friend to us during the purchase of our first home. She made us feel like we were her only client--she was responsive, thorough, and strategic. We couldn't have navigated this process without her. She is excellent at what she does, and I'd recommend her without any hesitation. read more

Lailan is very helpful, we would recommend her to our friends. We shopped new property remotely. Lailan, as a buyer's agent, gave us a real-time virtual tour using Facetime. The tour revealed more detail of the property and gave us the advantage to decide and secure the purchase early. Other than that, Lailan is an overall 5 star buyer's agent and excel in all common aspects: responsiveness; friendliness; knowledge of local regulations, services, weather, and biomes. read more

Lailan is amazing, she is informative, thorough and always makes herself available to meet her clients needs. We have bought multiple properties with Lailan and will continue to use her for all our real estate needs. read more

We made a substantial effort researching brokers on the Big Island in anticipation of selling our family's condominium. Lailan and her team were wonderful to work with: Honest, engaged, communicative, and superbly professional! Lailan is highly recommended! read more

Highly recommended! Lailan helped us every step of the way in the process and made sure that we were taken care. Especially with the current market conditions, you need someone who is experienced and knowledgeable to be successful in getting what you want for the right price. We came across her through similar reviews and on the internet and could not have been more pleased with our choice to use her as our realtor read more

I can't recommend Lailan highly enough! She was a huge help to us as we navigated a purchase from the mainland. Her patience, understanding of the local market, and connections with other professionals was invaluable in making it a smooth transaction. We found Lailan through her good reviews here on Yelp and we weren't disappointed. She's highly professional, detail oriented and just a really nice person too. read more

A fantastic time looking at homes with Lailan is the least I can say. I eventually found a spot after she had contacted multiple locations and they just didn't match up, until I found what seemed right. She was always punctual and very flexible. read more

Lailan is amazing!! She handled my transaction with such grace, knowledge, integrity and respect. Lailan made me feel at ease throughout our entire process together. So much so that after selling my home, she helped me find another one! I can't wait to work with Lailan again! She's a gem- the Real Estate community is lucky to have someone like her. read more

I worked with Lailan over the past 4 months to help me find a great Big Island home. This was the conclusion of a 2 year hunt where I must have looked at 400 or so listings or so and realized I needed professional help. Lailan was very patient with me listening to my wants and being honest and realistic about a very different market in Hawaii. Not only did she grow up on the Big Island but has been there her whole life. That is one of the main reasons I selected Lailan as my agent. Local knowledge is invaluable and Lailan has it in droves. In addition, Lailan was instrumental in working with the property owners who were the selling agents to create a fair deal for both parties. What a great job all the way through closing. Easy peasy, 27 days from acceptance of offer to move in!!!! Thanks very much. Bruce K read more

Lailan was so great to work with! I would highly recommend her for any real estate transaction in Hawaii and will use her again. She is honest, hard working, responsive, pro-active and a joy to work with. She truly puts her clients best interest in mind and that is why she is the top agent on the Big Island of Hawaii. There are many agents to work with, but we feel so lucky to have found Lailan. Whether you are buying or selling of just want information about Hawaii, if you are fortunate enough to work with Lailan you will know exactly what I am talking about. I can't say enough good things about her. Mahalo Lailan for all you do! You are the best! read more

Our experience with Lailan as our real estate agent for our Kona investment home was wonderful. We were the backup offer and she made it happen for us. She is knowledgeable, experienced, understanding, patient, pleasant and overall accommodating to our needs. There was no stone unturned in making sure things were done as needed for closing and she made the process seamless. Such a great person to work with overall and I would definitely call on her again. read more

Lailan Bento is an AMAZING, agent. She went above and beyond for us. She is so sweet and great to work with. This was our first buying experience in Hawaii and she made it so effortless. She put us in contact with all the right people to assist in the loan and she was able to keep us on schedule. She informed us the entire way of the process and what was going on. Even when we could not show up for a final walkthrough, she took her time and took a video of the property for us to see. She went above and beyond and we will recommend her to everyone we know buying there! read more

Lailan is amazing and I'd highly recommend her to anyone who is looking to buy or sell in the Kona area. She's pleasant, honest, and extremely responsive. She even will babysit other agents and keep on them to follow through. In addition to being a great real estate agent she has basically been our island representative and helped with everything from inspections to financing and insurance recommendations. read more

I have had the privilege of working with Lailan on several occasions. She has helped me sell two homes now with great success and I have also worked with her in locating new properties for purchase. She is professional, knowledgeable and most importantly a good listener. Lailan takes the time to really understand your needs rather than trying to "sell you" what she thinks you need. What I really appreciated is her patience. I was not savvy in the process and she took the time to answer all my questions. Lailan was an advocate for me and did whatever it took to make sure my needs were met. I highly recommend Lailan for your real estate needs. You will not be disappointed. read more

Lailan helped us buy a second home on the Big Island. Lailan is kind, honest, and very responsive, which I find is very important in real estate, especially with this crazy market! Lailan also assisted us in so many other small ways (e.g., endless list of professional referrals) as we learned our lay of the land. I definitely recommend Lailan and her team to anyone looking for a realtor on the Big Island! read more

Lailan helped us buy our first condo in Hawaii recently. Even though I was out of state for the entire transaction, Lailan made sure she was an effective set of eyes and ears on the ground. She went above and beyond by helping me get set up with good property managers and other services. read more

Lailan was exactly the real estate professional I needed for my condo search in Hawaii! You cannot find anyone with the local knowledge and contacts that Lailan has amassed throughout her life on the Big Island. When it came to negotiating to ensure I won the bidding war, Lailan came through. The consummate professional the entire time, I strongly encourage others to choose Lailan as their agent. read more

Lailan helped us purchase a home on the big island sight unseen. During the pandemic, we could not travel to Hawaii and she helped us through the challenging process of buying the home we were looking for in Waikoloa. She negotiated the price of the home for us as well. We used the home inspector she recommended and she followed up to make sure we stay on track with the contract timeline. She also helped with the purchase of the furniture from the sellers and a mattress we shipped from the mainland so that when we move into the house we have some necessary items ready the day we arrive. She is very responsive and eager to help her clients. read more

Lailan is an island girl with forward thinking. Each time I have dealt with her in purchases or referrals she is professional and exceeds the limitations where most agents may quit or give up. She is knowledgeable about Hawaii Real Estate and market trends to get the win-win for buyers and sellers. From the mountain to the ocean -on the Windward or Leeward side-she's the one to contact. I highly recommend Lailan for all your Real Estate needs. read more

Lailan was a great agent. She help us sell and buy in Hawaii us being from the mainland, she was a huge resource. We have never meet Lailan in person but she went the extra mile for us to make sure we were well represented. I would recommend Lailan to anyone purchasing in Hawaii, she'll have your back! read more

Lailan was very helpful in our purchase of a condo in Kona. She was timely when we had meetings and she and her team were great at communicating during the process, expectations and timeline to get to closing. read more

Lailan is amazing! She really goes the extra mile for her clients. She is always available and is so on top of everything. It has been such a pleasure to have her as our realtor. read more

We worked with Lailan Bento to purchase our "Hawaiian dream home". Purchasing a home during a global pandemic where we couldn't travel to Hawaii to see the homes in person seemed daunting, but Lailan made it so easy. She worked with us to identify homes and areas that we should target, then she visited the homes and made a video tour of the homes for us. It was just like viewing the homes in person! Once we made an offer, she supported us completely in the inspections and closing process. We highly recommend Lailan! In fact, we've already referred friends to her and they are in the process of purchasing a home as well. Thank-you Lailan for all your great work on our behalf. Purchasing a home with you was a wonderful experience! read more

Lailan was a blessing in what could have been a really stressful process trying to buy a house near Kailua-Kona while living and working on the mainland. She was a rock! She is hardworking, professional, great personality to work with and super knowledgeable about real estate and so much more. We recommend her without hesitation and will work with her again if we ever buy/sell on the west side of the Big Island. Super trustworthy too!! She got us our house and we are thrilled. read more

Lailan Bento -We were so lucky working with you the second time after we bought our primary home. My husband and I want to thank you, Kelly and Puka helping us completed the current transaction. We are so happy for getting this property that has beautiful ocean view and beautiful sand beach. Thanks Lailan for the spent extra time and effort working with 1031 exchange agent until in the end the transaction went successfully. I also special thank Lailan standing up for us when things were getting unpleasant. With her excellent service, Lailan understands Hawaii Law and regulation very well, and she always does a good job above and beyond to insure her client's happiness and satisfaction. We felt much better being protected and trusted by you and your company. You are the best agent because of your professional services that you provide. We trust Lailan and absolutely would work with her again in the future. read more

I would absolutely recommend Lailan for listing or buying a home. She has sold us a home and we sold that same home years later. We sold our hooke in 1 day and was helpful during the escrow process! Thank you Lailan ! read more

We can not express enough of our gratitude and appreciation for Lailan and her assistance in helping us close on our recent property in Kailua-Kona. Lailan made us feel comfortable, made us feel as if we've known her all our lives, while also demonstrating to us her highest regard for professionalism as well as efficient and prompt and effective responses to all tasks, at every step along the way. Lailan got things done for us; there was not a single task up to the closing of the deal that she did not at least attempt for us, even when the we had an inkling of thought that the task might be a little ridiculous. Lailan is, herself, a source of vast knowledge and resources, which she generously shared with us as needed, and throughout our work with Lailan, she was able to link us up to all the right professionals that ultimately assisted us in deciding that our purchase was safe and good. Furthermore, with Lailan's help, we were able to save 12% off what the previous owner had asked for the property we purchased. We are extremely satisfied with our purchase and extremely appreciative of Lailan, and we happily recommend anyone to Lailan who is looking for a real real-estates agent, who is on your side. read more

Lailan Bento handled our recent purchase of a property on the Big Island seamlessly and very professionally. Our many questions and comments were deal with quickly and with integrity. We heartily recommend her services. read more