We worked with Knutson & Associates for three years to manage our vacation rental, and I can confidently say they exceeded expectations on every level. From day one, Blake (the owner) was professional, responsive, and incredibly helpful. I tend to be very particular about how our property is maintained and presented, and the entire team was always respectful, accommodating, and attentive to every request--no matter how detailed. A small example, but it meant a lot: I would often ask that fallen leaves be picked up from the front yard before guest arrivals, and without fail, it was always taken care of. That kind of consistent attention to detail speaks volumes. Most importantly, you could tell the staff genuinely cared--not just about the properties they managed, but about the homeowners and guests too. That level of care and dedication is rare, and it made all the difference. Highly recommend Knutson & Associates if you're looking for a dependable, client-focused property management company on the Big Island. read more

We use Knutson & Associates as our property management company and have been very pleased so far (little over 1 year). Communication is always fantastic and they are willing to listen to our crazy requests. We have ZERO complaints from our customers regarding the service they've gotten from Knutson & Associates. Our rep Valerie is the BEST! The short term rental business can be tricky which makes having a great partner like Knutson & Associates so important. THANK YOU and MAHALO!!! Look up our place on the Knutson & Associates website, 407 Kona Ali'i read more

Knutson & Associates - 407 Kona Ali'i managed by Knutson & Associates - Property Management Near Me - Kailua Kona, Hawaii

Blake, along with every associate we have had contact with at Knutson and Associates, has been prompt to reply, honest, POLITE, and professional. I'm always surprised how fast Blake responds to our questions especially with the time difference. He is honorable and cares deeply about his reputation with clients and guests. Knutson & Associates have manage our condo for 3 years. Blake has guided us through the vacation rental process, and even did a final walk through of the property for us. He is well connected and has provided recommendations for services and businesses. He has been very patient with our many questions and he's actually been a wonderful teacher in regard to real estate, vacation rental and community affairs. His pricing is competitive and a good value. Blake is trustworthy and also tough when he needs to stand up for honest principles. He is conscientious, what more could one want in a property manager? read more

Knutson is a fantastic company!! They handle customer service better than the large hotel companies. I would never rent in the Kona area from anyone else. They let you know exactly what you are renting. Their check in processes are made easy even when the building has made it more difficult. Their hands on approach is very welcoming but not invasive. The last thing I will say is they hold cleanliness at the highest standard. read more

I have two different rental units managed by Knutson for the last few years. Their service has been OUTSTANDING. They keep me closely apprised of any service issues required, and when I approve them, they are pretty much instantaneously done! When I was staying in my unit, I asked about getting 2 new ceiling fans for the lanai, and within an hour the service person was out to chat about features and styles. Over the years I've had many renters, and they not only give my units high ratings, but they give Knutson management high ratings when they require assistance. read more

Knutson & Associates - Property Management Near Me - Kailua Kona, Hawaii

Knutson and Associates has managed our vacation rental for the last two years. They have done an outstanding job taking care of our guests and taking care of our unit. Blake takes time to meet with us personally whenever we are on island. His team does a great job of communicating guest needs and helping to resolve them. We highly recommend them as a property manager. read more

Knutson & Associates - Our units living room. Kona Pacific C-618. - Property Management Near Me - Kailua Kona, Hawaii

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We've had a great experience with this property management company. They were proactive in helping us find a nice unit at a very reasonable rent, which made the move-in process smooth and stress-free. When we brought up that the washer and dryer needed replacing, they acted quickly and had brand-new appliances installed without delay. They also replaced a ceiling fan promptly, showing that they take maintenance requests seriously and care about tenant comfort. Overall, I appreciate their responsiveness and professionalism. It's refreshing to work with a management team that truly values their tenants and keeps the property well-maintained. Highly recommend Blake & Stephanie Kessner and the Knutson team! read more

I have our Condo in Kona listed as a Vacation Rental with them. Even though the "fill rate" has not been what we had hoped for but that is somewhat my fault as I am very selective as to whom and for what rate I will let them rent it for but Overall they are a GREAT Company to work with they ALWAYS keep me informed In regards to anything that needs attention at our condo. read more

We have used Knutson and associates to manage our long term rental on the island for almost four years now. As property owners, we appreciate them, especially Stephanie, for the thorough process from advertising to identifying qualified renters. We feel safe with them managing our investment in the property. Another side of our experience with Knutson and Associates was that before purchasing our own property on the island, we spent a month in a condo that they managed. No issue with that renting as well. read more

If I could give zero stars I would. We have lost money working with this company. Save your time, your money, and the stress of dealing with this husband and wife team who manage these properties. I have talked to several people in the community with the same experience. Bottom line: they ask you for thousands of dollars without a signed contract, drag you on for weeks (BLAMING THEIR OWN CLIENTS for the delay) saying they contacted people to move your project along (when in fact no one has been contacted), and when you refuse to give money without a contract you are at a loss on your money and time spent waiting on their listing. SAVE YOURSELF, YOUR MONEY AND YOUR TIME. We have not had this horrible experience with any other real estate company in Hawai'i or elsewhere. We have been warned time and time again of SCAMMERS; be very careful who you give you money to without a contract. Update: His response states exactly what I said. They did "not want to waste their time" filling out and fully executing a contract prior to a deposit being received into their bank account. Both Stephanie, and Blake, said they would NOT move forward with the contract prior to the deposit being received. If you want to give thousands of dollars to people without a signed contract, do so at your own risk! read more

Horrible experience with Stephanie Knutson, who declined my rental application after only checking with one of the 7 references I listed, and the person who she received the bad reference from is the landlady who is currently living off my rent and does not want me to move elsewhere because I am her bread and butter. Very unprofessional. She declined my application without even waiting for for my Financials or checking with any of the other six references I listed, even after I asked her to, and even after I told her that I spoke with my landlord, who admitted to not being fully honest with Stephanie about the fact that I had given her notice in mid August and she pretended not to have any idea that I was moving. She did not do her due diligence and denied my application based on the word of a dishonest reference. Very disappointing and I would not recommend to anyone looking for a solid or thorough rental agency. read more

I appreciate the support and assistance I've received so far. They are knowledgeable and are responsive.

I have had great experiences with Knutson and their team. Professional in all they do. Have had experience in partnering with them in buying my condo and having them manage my property. It has been over a year and would not want to go elsewhere. They are responsive, helpful and care about the service they provide. They have always had a very "open door" policy, can text, email or call anytime with any questions and/or concerns. I will continue to do business and will always recommend them to my family and friends who are interested in purchase or property management. They are the best on the island. Thank you for always taking care of me! read more

I rented a condo in December that Knutson was the property manager for. We were so impressed with their communication, accessibility, customer support etc that when we purchased our own condo in February we engaged with them to be our property manager. As an owner they have kept me well informed, helped me get the process started, recommended people that could assist, walked us through the process, answered questions and again when I forgot. They are professional, courteous, take good care of my guests, take good care of my property and always keep me informed of everything! I highly recommend them from both sides, as an owner and as a renter read more

Blake and team are responsive and considerate. Always highly rated by rental guests. Great service and value!

I've been using Knutson & Associates for about 5 years and it has been an outstanding experience!! Knutson was recommended by a colleague on Oahu that had great success working with them and had great feedback from friends and family that had booked through and used their real estate services. It's hard to find a company that you can consistently feel comfortable with and confidently recommend to friends, family, and colleagues. read more

We've been clients of Knutson & Associates for the last few years. They helped us find and purchase a property to be used as a rental and since that time they have managed our rental property. Knutson & Associates have worked with us on every aspect of the purchase, furnishing, advertising, and maintenance. They also manage bookings and respond to guest needs. We're kept informed throughout. They continue to be an invaluable partner in the care of our investment in Hawaii, as we live in Virginia. read more

Requested a several thousand dollar deposit without any sort of executed contract. This is the sort of thing that public service announcements alert consumers to be wary of. The story changed repeatedly and it was never the same story twice. Literally went from "being qualified" to "the owner doesn't think it will be a good fit", within hours, after refusing to deposit thousands of dollars into their trust account in person at their bank without a signed and executed contract. read more

This was such a disappointing start and wish we had a better resolution. Booked a property through Airbnb that was misleading and falsely advertised. Checked in around 10pm and immediately raised concerns. First we never received the door access code which yes they called us back quickly. But it went downhill from there. The extra living room with a sofa bed was "secured" by screen doors - not actual doors - to outside meaning anyone could look into the property and see where someone would be sleeping. One of the screen doors was broken as well (photo attached). As a group of women, this did not feel safe. Later we found out that there was a shared laundry room and the occupant upstairs could access during certain hours despite the listing claiming we would never interact - false. This felt like a lack of privacy. We informed them right away we didn't feel comfortable and would look for a new place to stay as soon as possible (would've left that night but it was close to midnight). Around 5am we let them know we were looking for a new place and asked them to refund. They said they would refund for the remaining nights (which honestly after the stress and inconvenience we should've received a full refund) AND they would charge the entire cleaning fee of $408. That is absolutely ridiculous - it was more than the actual nightly rate. This is shady and unreasonable and their reply left an even worse taste. AVOID IF YOU CAN! read more

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With the excellent customer service and communication I have received with Knutson, I felt compelled to share a review of my high satisfaction with this company, especially Blake! We rented from Knutson for several years and they had always treated us with respect and dignity. Once we purchased a property, we utilized Knutson to manage our long term rental due to our history with them as renters and they did not disappoint! Blake looked out for our best interest as owners as well as treated the renters with the respect that we would want as a renter. We are born and raised on the Big Island and we expect our representatives to adhere to our values as Kamaaina. Knutson and Associates has met, and continues to exceed our expectations. My sister recently purchased property on the island and I heartily recommended Knutson and Associates, knowing she would be in safe hands. I cannot recommend them enough! read more

We stayed at Keauhou Kona Surf & Racquet Club and had an amazing time! The condo was very clean and just perfect. We loved the views and had breakfast every morning on the balcony. The management company was so nice and accommodating, our plane was delayed and they really helped us out by letting us check out later, (it would have been a disaster staying in the airport with a toddler) Also, the neighbors were very nice and gave us a lot of great recommendations on beaches and places to visit. read more

Knutson & Associates - View from the balcony - Property Management Near Me - Kailua Kona, Hawaii

We rented one of their units last year at KKR. Right on the water and the condo was fully updated and lovely. Booked again for this year but my husband died very suddenly and I had to cancel. Even though they do have a $125 non refundable fee, Blake managed to refund my entire deposit. So grateful. Looking forward to working with him again once the dust settles. read more

I did reach out to Blake shortly after writing this review and he responded quickly. After speaking with Blake I did recieve a call from James who understandbly had some things going on I was unaware of so I changed my review to a 3 star because the communication berween Blake and I was very good. He did explain his company would be more than happy to represent me in the sale. Ultimately I did go with another choice but for anyone using his services in the future just know Blake will do what he can to get thing going in the right direction. read more

Knutson & Associates - Dates I contacted James and waited for a response - Property Management Near Me - Kailua Kona, Hawaii

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WOW! What a Great Experience! We just loved our slice of heaven. Hawaii at its best! King size bed, walk-in shower, galley kitchen, living room, and a lanai. Amazing view from the Lanai. Tropical Courtyard, ocean view, fresh water pool, salt water pool, BBQ area. All gated and secure on Alii Drive, minutes from everything exciting yet private and Secure. Sunsets and Morning coffee on the Lanai are definitely Memory's I'll keep forever. read more

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We stayed at Kona Makai in Rich Jorges' condo (#5205) for 10 amazing days. The property is lovely and the condo itself is clean, well furnished, and in great condition. Condos are managed by Knudsen and Associates. They were very friendly and helpful. Even talked us through directions on how to get there because we got lost. The whole property is beautiful and clean, quiet and is right on the ocean. Rich, the owner is very nice, accommodating, and easily reachable. It's a 1 bedroom on the 2nd floor. It looks out on a beautiful courtyard. It's close to parks, restaurants, bars, shopping and tourist attractions. We will definitely go back. Thank you Rich for your hospitality. Christy Ainsworth & Mark Murray​​​​​ read more

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Made a change to a new property manager a few months ago after seven years with my prior company for my condo in Hawaii. I am delighted with the personalized service options and the quality of the pictures and key site transfer of my reviews! I was reluctant to change thinking that it might take some time to regain the high volume bookings-not so, booking has been amazing. This is a great local company who takes their local level service seriously. Highly recommend them. read more

Just completed a 10 day vacation on Kona with the assistance of Knutson & associates. Would highly recommend them as they were very responsive to all of our needs. Don't miss out this was a vacation of a lifetime! read more

We're so thrilled with our experience with Knutson & Associates in Kona!! The apartment was even more gorgeous than shown in the pictures - so spacious, clean, and well provisioned. Everyone was so responsive and flexible throughout our stay. Our vacation couldn't have been more perfect - a stone's throw from the downtown area but secluded enough to feel private and quiet. We caught some of the most incredible sunsets I've ever seen from our patio. I can't wait to stay with Knutson & Associates again and will recommend to everyone I know!!! read more

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Well, this is the tidwell family . And we used to own the condo we rented from them . And I have to say we always love this company. And planning to come back, we rented the condo that we owed. And it's still the same . Almost, but this was a nice trip for the family and lots of memories read more

We stayed at villa cinco, the house was very clean and beautiful, surrounded by nature and very close to downtown Kona. It has great common areas to enjoy our time together providing also plenty of privacy, the views are spectacular, Bobby the cat was very friendly and we never felt it was a problem. We would definitely love to come back! read more

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We went last year and they had such great service. So when my son wanted to go this year I contacted them directly because I loved everything about them. read more

We rented unit 204 at Casa DeEmdeko for the month of Sept 2023 and we could not have been happier with the unit and the complex. The salt water pool is amazing, the sunsets from the beach area are spectacular, and the common area is most enjoyable meeting owners and guest from all over. They have three large barbeques that are well maintained with Tiki torches in the evening to add to the ambiance. Casa DeEmdeko is a gated complex with parking for guests. A free trolley that stops out front runs between the Keauhou shopping area and downtown Kailua-Kona. Reservations were made through Knutson and Associates who were very responsive and helpful. When we arrived late on a Monday afternoon we contacted Blake Kessner from Knutson and Associats and helped us with access to the complex and the unit. Great customer service. read more

Our stay at Kona Palms was great! The condo was very clean with an amazing view and had everything we needed. The process to rent was clear and easy. They reached out before our trip with rules/expectations/check-in procedure. They also checked in a few times once we were there (through text/email). We mentioned the dishwasher needed Rinse-Aid for the next renter, and when we returned that afternoon there was Rinse-Aid so we wouldn't have to hand wash the dishes. It was a great experience for my family of 5. We sure hope to go to the Big Island again, and we would definitely rent this condo again. read more

Emailed the principal broker and owner to request to book a cottage that was posted on two other travel sites. He responded that he would get the best price from the owner. After two weeks, and several phone calls and emails to follow up, he raised the prices on the websites and did not honor the requested booking. I would not recommend this broker or konahawaiirentals.com read more

A representative met us at the place and she was incredibly helpful and professional--she even answered many questions about restaurants and such. The house and grounds were immaculate. Everything we needed was present. Linens were great. Beach towels were in a basket at the front door as well as in the closet. There was lots of room, e.g. 3 different dining areas if you include the pool area. Nice quiet neighborhood. Had a great time. read more

I really wish I had a better experience staying at this property last week (October 2022). We were in town to meet with vendors for my sister's wedding, and while a trip to Hawaii was just what the doctor ordered, this home rental/living space made the trip a lot more difficult than fun. When we first came in after almost 24 hours of traveling, the air was off and the whole condo smelled like animal pee. We immediately went to turn on the AC units, all of which read "ERR." We got very nervous. The team had someone come out the next day, but said they had to go out to a third party, who then would come have it done no later than Tuesday. He/She/They never came. One of the "updates" we received from the owner, Blake, said "It IS brutal this time of year. It cools down mid November." This showed me more than anything that he did not give a flying F about the discomfort of his guests. The slightly passive aggressive responses, mixed with little to no follow up on what was actually going on with our AC made for extremely poor customer service. While I understand things happen, I was confused that you were so unaware of the state of your Condo. How did you not know there was an issue with the AC? Did you not check on the home when you stocked it with fresh linens? Did you not care that we paid for a place WITH AC and did not provide your end of the contract? A home like that would have cost half the price if it stated it did not have working AC. While I understand things happen, the complete disrespect for my family, our money, and our vacation/comfort was so inexplicably disrespectful and insensitive. The first night, the main floor bathroom drain was broken as well. We had to completely remove it to drain water, and when doing so, it allowed all the bugs to come in, so the whole home was filled with mosquitos. The front door screen also had a very large hole in it, so while we could not get AC, and we wanted the doors open for some air flow, it was moot point, as we had to exchange fresh air for mosquito bites. While the team gave us ONE AC unit, it was put in one bedroom. At one time, the thermostat on our phones read "Feels like 96." Again, no regard whatsoever from Blake and his team. While we hoped to use these properties to refer to friends and family for the wedding, I could not speak more poorly about this company and their poor, poor, poor customer service. read more

Omg i couldn't pick a better spot for my vacation! Check in process and out was so easily done, easy access to property. If you want to feel like you are in paradise, this is the spot! Sunsets are the best and sleeping with the sound of the ocean is the best! Property is supper clean and has all the accommodations you will need! recommend.. Excelente customer service!! read more

Knutson & Associates - Property Management Near Me - Kailua Kona, Hawaii

I rented a condo last week from this company and so far we are very pleased with the process. The price seems extremely fair and Ashley was courteous and informative when answering my numerous paranoid questions regarding renting a condo sight unseen from the mainland. They sent over DocuSign in a timely manner and promptly removed the listing from the internet once we secured it. (Some companies will leave the listing up to continue to collect application fees...) We check in AUG 13 and I will update this review once we see the place. But so far so good! Thank you Knutson & Associates! read more

Knutson was an amazing company to have manage my rental property on the big island. Their entire staff was extremely friendly and genuinely cared about your property as their own. Honesty honesty and honesty is a key thing, especially if you live on the main land. This company is nothing but that regarding book keeping, property upkeep, or any issue that arose. It doesn't matter how big or small the issue would be with a guest, Blake and his staff would handle the problem and keep you updated along the way. That was HUGE for me, especially because I wasn't on sight to handle everything myself. I came from another management company to Knutson, and they handled the property transition and made sure all the bookings I had previously remained intact. I can't say enough good things about this company and recommend them to manage your vacation rental on the big island. read more

We have bought and sold two properties and homes with Knutson & Associates. We have always received first class service with them. After the recent sale of our home we were having a very difficult time finding a place to live. We have lived on the island for 21 years, and have never experienced a housing market that was this tight. They assisted us in obtaining a lease. We are extremely grateful for all of their help. Mahalo! Cheryl & Sian read more