After you initially purchase a vehicle the communication stops. Weeks of calling and leaving voicemails with NO return phone call. Minimal to no communication as per repairs. We purchased an extra warranty or insurance and they didn't tell us it was $4000. Added to the loan and that it was only for 24 months. We bought a newer vehicle.... That is ridiculous! I would NOT recommend ANY LAKE DEALERSHIPS to anyone!!! read more

The worst dealership experience i ever had i wish I never got a vehicle from them i got 2 from lake Ford before this one and I was treated better from them and didn't have any problems like im having now I will never get another vehicle here read more

I would stay away from this place at all possible. I bought a used car here and the car should have never been sold to me. But they sold it to me. Wasn't long after I had it and then inspection ran out. Took it to my garage to get inspected and got a call that it need frame work. Took it up to them and they put an inspection sticker on it just to get rid of it. 4000 dollars later the frame work is fixed. Now this year I take it to them since I get free inspections for the life of the vehicle. I go to pick it up and they say I need lower ball joints. But little do they know I just replaced them myself. Of course they tell me they can't replace them for 930. So now they want me to pay for parts that I already replace. So definitely please away from this place at all cost. read more

The customer service here is outstanding! Salespeople are very fun to work with and the service department is fast and efficient!

I had a good experience here, after owning Fords for over 10 years the last horrible service experience made me want to get away from Ford, GMC stepped up. I actually had a good experience with Lake Chevrolet, came to look at a truck and it was ready parked up front, went for a test drive, did the paperwork and was on my way home at a decent time. So far I'd recommend this dealer. read more

Lake Cheverolet does not back up their work. Bought a used car from them that they serviced its entire life. They ruined my oil drain plug. Stripped the threads completely from it and ruined the head while using the incorrect size head and from using an impact. They were told about it when I did my first oil changed and noticed it. Refused to do anything about it. Claimed we must've done it. Wouldn't replace the part. Claimed it could not have been them when their records showed that only they serviced it. Would highly recommend going somewhere else! The service is ridiculous and it takes forever to get your vehicle back even if you do take it to them. They are also not the most pleasant people on the planet. Would 10/10 NOT recommend! read more

Beautiful new Chevrolet Silverado with excessive paint wear after highway use and a dealership that will not stand behind their product. Copied below is my email conversation with Chevrolet service assistance. ///// The offer of a 50/50 split for the paint repair is Chevrolet's final decision. If you would like to take advantage of this offer please contact the dealer. Chevrolet does review each customer's concern on an individual basis. All the facts in your situation were carefully considered, and we have determined that this decision is appropriate given the details of your case. Regards, Greg Chevrolet Customer Assistance ///// Dear Greg, The lack of options presented by Chevrolet is disappointing. Even with the differing opinions from two Chevrolet dealerships, Lake Chevrolet claiming road hazard and Register Chevrolet claiming excessive wear, the regional manager is siding with a dealership that is notorious for their lack of customer service. When I presented with the paint concern at 5k service, Lake Chevrolet service representative did not look at the vehicle, "I don't know if you work in a rock quarry or not." Continued follow up with face to face visits to the dealership resulted in fruitless conversations with the sales department with such quotes as, "They [vehicles] all do that [show excessive paint wear]." Finally the selling sales associate emailed me the number to Chevrolet customer assistance as the Lake Chevrolet General Manager was unavailable, after three attempts to meet with him, and unwilling to set a meeting. Chevrolet customer assistance placed me in contact with Register Chevrolet and the service manager and body shop manager looked over my vehicle within two days of notification and said the paint wear was excessive and this is not the first of the newer Chevrolet Silverados they have seen with this issue. They were friendly and genuinely concerned to find a solution for the paint wear but would defer to the selling dealership. I then conducted my last complimentary service at 10k, at which point I was ambushed in the waiting room by two men, one of which I knew to be Kyle, the Lake Chevrolet body shop manager, and the other turned out to be Seth, the service manager. It wasn't until after a 45 minute conversation that business cards were exchanged and they introduced themselves. Afterward the body shop wrote the estimate to repaint every piece of the vehicle, except for the lift gate at a cost of $5,800. They then presented the 50/50 offer with no warranty. Interesting that a road hazard would remove paint from every panel of the vehicle (to include the roof). Will Chevrolet warranty the paint and body work if completed by Lake Chevrolet? As reported by Kyle, Lake Chevrolet body shop manager, "We will use the same paint and process and it [excessive wear] will happen again." This situation is a terrible demonstration of the lack of continued customer service of Lake Chevrolet and of Chevrolet in general. That a brand new 'truck' cannot be operated for highway use without the paint wearing excessively is a sad testament to the corners Chevrolet will cut in order to maintain the profit margin while communicating the message of innovation and accolades. Those media campaigns are not cheap and I give you credit for marketing what appears to be a technologically advanced vehicle with the capabilities of a truck. However, this vehicle is nothing of the truck my 2008 Toyota Tundra was at 115,000 miles when I traded it in. Yes, you can keep your so called award for initial quality, my vehicle and the excessive paint wear demonstrates lack of durability for Chevrolet Silverados. There is something wrong with either the thickness of the paint, the thickness of the clear coat, or the curing process from plant to dealer delivery. There is no way this vehicle should show the amount of wear within the first six months of highway use. read more

just got a call back from JOE FROM LAKES HE MADE EVERYTHING RIGHT FOR ME .sorry about the bad review early there was a misunder standing and it was all taking care of by a simple phone call from JOE. THANK YOU!!!!! read more

Need a used car? I can tell you, this is the place! They are great all the way from the salesmen to the finance manager. Ask for Matt Connell. He made an experience that is just never fun a great thing. It was fast, easy, and not stressful. He was very trusting and I felt like I was very at "home" there. I honestly believe he cared about what kind of car we got, and felt that he wanted the best match for our needs. They have a good inventory with plenty to choose from. I'm sure if you want a new car it's the same. Their website is great too. That's what drew us to them. I'll tell you how impressed I am. I'm sending another family member there for a car. That says it all. Give Matt a call! read more

My car was rear ended and needed a new bumper. They said it would take a week. All well and good. A week and a half later, I finally get my car back. Got a block and a half from the shop and my check engine light comes on! Get it home and my fiancé checks it out, the lining of my wheel well is dangling onto my tire, rear passenger side. I call about the check engine light and they just tell me I'll have to take it to an authorized dealer and pay to have that fixed! Uh, no. I've already been in touch with my insurance company. They'll be fighting it out while I'm sitting here trying to figure out how I going to get my car fixed. With that lining hanging there, I'm not even comfortable driving it! read more