The worst customer service I ever experienced. Multiple times they treated me horrible when corrected them for over charging me. And do not let them work on any of your lawn equipment! read more

Helpful, friendly staff, they did not have what I needed, but what I needed isn't really what they carry. (Computer cable/adapter) But, I feel very at home and 'cared for' in this particular store. read more

My go-to for supplies and yard/ home maintenance and repairs. The biggest hardware store in the Valley and their staff is very helpful. I bring in a tool like my weedwacker and the guy st the help desk will make it all better! Their garden area is nicely stocked. read more

We came in to get two little bushes for the front yard and ended up leaving with a ton of plants for killer prices thanks to Tyson! He also helped us snag a gazebo for the back patio, also at a great price. He's super helpful and personable! Really appreciate all he did today while helping us out. Super rad person! read more

I had purchased a portable evaporator cooler to help cool down 1 bedroom in my home which is only 120sq feet. The cooler states it will cool up to 600sq feet. The cooler didn't cool the room off and actually made it hotter. I attempted to return to this store less then 24 hours of purchase and was met with rude unpleasant staff. They called the manager and he came up and said no i can't return it there's nothing wrong with it I explained yes there is it doesn't cool then he proceeded to tell me it's not meant for cooling a home i told him i wasn't attempting that just one room and then he said this cooler is made for patios and garages when the package clearly states made for patios, home and garage. I have never experienced such poor customer service and lack of caring on the employees part to help right a situation. I will not being returning to this store and buyer beware of the shady practices of this store and their employees read more

Worse hardware store in the area! Overpriced and such rude employees! I only come here if Ace, a nice friendly store, doesn't have it or their paint machine is down. Why does anyone shop here? No wonder they have such poor rating. read more

Employees standing around on their cell phones. Place Needs TLC, Cobwebs and Dust everywhere read more

Went there last Saturday for an adapter for my electric car charging cable. They had to custom make the adapter for me, while I waited. The service was excellent, the price was very reasonable. I'm very happy !!!!!!! read more

I have had issues with this hardware store in the past. However, I was in need of a new kitchen sink faucet, and instead of buying one online I decided to shop local. During this covid virus I believe that it's important to do that to help locals keep their jobs. I went to the section that displayed a wide variety of faucets. I see a few on the end cap that were marked on sale and I see two of the kind I want, so I select one that is tagged on the box for $64.99 but a handwritten sign says, $64.99 now $49.99. I was happy and left for the cashier. She can't find it in the system and calls for assistance. A guy comes up and says he'll check it out. He doesn't return, and after several minutes I go back to the place where I found it. He is there changing things. He says that I can't have it for either $49.99 or the price on the sticker $64.99. He said they are &120.00 and he won't sell it to me. I said to him that that is the price marked and he should sell it to me at the price marked. He just said no. I should mention the neither he, he said he was the owner, or anyone beside one person did not have a mask on. Even the cashier was without a mask. This is the reason we are having a resurgence of the virus. I also might add that nearly all of the patrons shopping there had one on. It's evident to me that this place doesn't care for the safety of their own community! read more

Just got off the phone with them, talked to an incredibly ignorant female. Asked her if they rent out certain equipment, she answers "No, I don't think we do", so I ask her to please verify for sure. Her next question is "What exactly did you want to rent?" Uhm..girl, why do you answer with NO without knowing what I am asking?? Gave my feedback to some "manager", does not seem like he was concerned at all either about such incompetence either. Clowns. read more

Update - Lately (2016) I've found the inventory is lacking and prices seem to be even higher. I'm starting to go to L&M more, and definitely trying to be smart and shop in Bako with I'm there. Original - I've been shopping here for years. They have what I need and their people know what they're doing. The owner is often on site, so you can get super quality help from Steve when needed. It's a good store. read more

Well, I'm going to throw away my 2 week old Troy Built gas powered string trimmer. I bought the $50 electric start. It will start the trimmer twice, before it needs a 3-5 hour recharge. Total junk all around. No more. Next time I'm in Bako I'll buy something better at a Bako price. The Troy Built won't even use up 1 tank of gas before it craps out all by itself - and of course, it won't restart even with electric starter. I'm really, really dissatisfied. read more

This is the best hardware store i've ever been in, regardless of location. These folks are friendly, helpful and the prices are better than their competitor, Ace Hardware/Lumber. Ace clerks act like idiots and any and all mistakes are always yours and never theirs. If you like being treated like crap, Ace is the place. read more

I needed last minute propane for our motorhome. Loved the easy access to the pump and having enough room to maneuver comfortably. While pumping LP, the attendant was very friendly and informative about the surrounding BLM lands. I will make sure and top off LP on my way out...and who knows I may need something else from their store. read more

I went in to purchase flex tape, flex seal, flex shot, and flex clear, paint brushes etc. Also picked up several other items and when I got to the counter I realized I had left my debit card at home, therefore I wanted to write a check and the clerk very impolitely told me "NO Checks"...I understand that there are lots of deadbeats out there, but to refuse a check for merchandise well over $100.00 is very poor business practice.....Why not have what other business's have; a check reader and it automatically takes the funds out instantly? I will not patronize this business anymore, especially when Ace Hardware folks are nice and helpful and I can get better service. Business owners in a small town like Lake Isabella should be very accommodating to all customers cause they need all the business they can get....Maybe True Value doesn't need business???? read more

I only give this store 3 stars because their prices are way too high, outrageous in fact. But, as for the employees, I give them 5 stars. They are friendly, knowledgeable, helpful, and polite. I go in there for little things, for the big things, I go to Lowes in Bakersfield, the money saved more than pays for the gas to drive there and back. read more