Floor pro started good but cannot seem to complete the job…read more I am thinking i will need to hire someone to finish up! Very disappointing

DO NOT USE THIS COMPANY!!! I hired Floor Pro to perform a…read moredeep cleaning on my hardwood floors. The service was contracted with the understanding that the work would involve only a steam/deep cleaning and no resurfacing or sanding. The agreed-upon price for this service was $450, which I considered reasonable given the scope of the job. Unfortunately, the quality of the work was severely deficient. Upon completion, the floors appeared incomplete, with visible damage in multiple areas. Specifically, the protective coating was stripped away in patches, and there are at least four sections where the wood itself has been excessively abraded or sanded, resulting in exposed flakes, splinters, and uneven surfaces. In contrast, other portions of the floor showed no evidence of having been cleaned at all. I contacted Floor Pro to inspect the damage and requested a resolution. In response, they proposed to repair the issues by buffing and sealing the entire downstairs floor at a discounted rate of $6,200. This offer raises serious concerns about their business practices, as it appears to escalate a simple cleaning job into a far more extensive and costly repair. I cannot help but question whether the initial damage was intentional, designed to coerce customers into additional, higher-priced services. This experience has left me with damaged floors and a significant loss of trust in the company. I am available to provide any additional details, including photos of the damage, upon request.

Excellent customer service and satisfaction. Wayne Whiteside is helpful and the installers are the…read morebest. Will keep coming back and highly recommend these fine folks!

Incredible selection and service. Don't shop the big box stores for those special purchases.read more

They clearly work off of commission.. after we talked with our last salesman, we ended up paying…read moretwice as much as our previous estimation... you can't return any of the tile which is what they sell you extra on! be careful going in, they can sense if you are new at the process, and ryan will try to get every last dollar out of you!! Edit: got a call from the manager Benjamin who I explained in detail the situation and he understood. Is willing to work with me to correct the situation and really seemed like he cared! He didn't ask me to but I'm changing the rating since his customer service is great! The store really does have an amazing selection of product as well!

DO NOT SHOP HERE!!!! If I could give it a Zero star I would. Quick to take your money but offer…read moreZERO help with any returns or credits. Our contractor asked us to buy all of our materials prior to starting our bathroom remodel. We went here, worked with a different store manager, ORDERED our tile, had to wait due to supply chain issues, picked it up when they called. Then our contractor had to finish up a job-which lasted longer than expected(out of our control). He did our job, we had about 4 1/2 boxes of unused tile-floor and wall (20% overage we were told to buy by the store!). I tried to return the tile as soon as we possibly could only(literally the same day the contractor finished laying the floor) only to be told our returns were not eligible due to time and policy change. How convenient. I even asked if they would issue a store credit with a re-stocking fee which I was kind of expecting. Nope. Furthermore the "new" sore store manager offered no help and she copped an attitude when I said that my "discount" was almost equal to the amount I was returning when I asked the value. The tile took time to order from the store, the contractor took longer than expected, but we were never notified by Tile Shop that the terms of the return had changed! Shady a$$ people here now-you've been warned! Sub-standard tile and NO SERVICE AFTER THE SALE!!! Another Huge WATCH -OUT....the entire sales staff and management we dealt in the beginning with were no longer employed at the store (4-months later)!! It's too late for me now-DON'T SHOP HERE!!!

Do not recommend I specifically asked the salesman Keith if…read morethey used subcontractors. He assured me they did not. But they do. He brought over a thick sample of coretec flooring that I didn't realize was glued to a piece of wood. See photo. The actual floor is a commercial thin floor which was put over a black plastic on my concrete slab. It is so thin that it doesn't meet the casing or the door jams throughout the whole house. Coretec pro if you google it says it's commercial grade. My invoice has no price per square footage. In my hallway there is some sort of lip that came through. see picture . Do your homework . I would never recommend them

Kudos to the Floor Boys team for making my dream studio a reality. I knew I wanted a hard wood…read morethat wouldn't dent easily. Keith helped me find the right product, spending time in the store and loaning me samples to audition at home. Oscar and his team did a great job with the installation. When Oscar found the original product wasn't milled to spec, he stopped work right away, contacted the office, and they worked with me to find an alternative. The finished floor looks fantastic, and easily moving my studio furniture around (after decades of struggle on carpeting) is a dream come true.

Very nice lady who gave me information for contractors. I really think her so much. Great business…read morewould love to do business with him again.

This is a review really for the small business that Carolina Wholesale recommended to me for…read moreinstalling the hardwood floors that I recently purchased from Carolina Wholesale. The two owners of this business, Carolina Quality Floors, do not have a website so I couldn't publish a review for them...so figured I'd go through Carolina Wholesale to do it. As far as Carolina Wholesale, I was very pleased with the rapid delivery of the hand scraped oak hardwood I ordered. I asked them for suggestions on someone to install it and they gave me Dan Allen's phone number. Dan and his partner, Jason Cass, own Carolina Quality Floors (not to be confused with Carolina Quality Flooring which apparently is another business in the area). We wanted to replace the terrible laminate that I had put in over Oak hardwood six years ago (biggest mistake I've ever made). Also wanted to replace the carpeting in our living room and master bedroom. I called Dan and he said Jason would stop out that day to measure the rooms. Jason was there within four hours, measured the house, gave me an estimate which was very competitive. Dan confirmed Jason's estimate the following morning and I ordered the wood on Tuesday afternoon. Dan said they could start the job the following week so as soon as the wood came in they picked it up and brought it out to the house. He checked the humidity of the flooring to see if it was within specs for installing the wood and it wouldn't have to wait a day or so to acclimate to the climate. Humidity was within 1%, so everything looked good. His crew started the job on Tuesday mid-morning. They worked room by room, moving the furniture, ripping out the old laminate and had to remove a duraboard that Lowes had put in (rather than pulling out the nails, Lowes just put a thin board over the previous subfloor - not good). They finished the whole job Friday afternoon. 3 1/2 days to do our living room, dining room, sitting room, hallways, bathroom and master bedroom. They moved all the furniture, put it back in place, installed the cover moulding and stained to match the floor where necessary. We have white moulding in most of the house but around the fireplace and entrance to the kitchen there is a reduction "T' type moulding that goes into our tiled kitchen. We've had a lot of remodels and small business jobs since moving here 13 years ago and this is the best crew we've seen. They arrived on time, were very friendly and each of the workers had a specific job...cutting, laying and hammering the hardwood in place, nailing the hardwood down, and removing debris. They finished our complete lower level in 2 1/2 days. They cleaned up after each day before leaving. Can't complain at all. If you are looking for hardwood or tile I highly recommend these guys. Dan Allen/Jason Cass carolinaqualityfloors@gmail.com Dan - 803-760-3027 Jason- 803-448-8839