Super clean hotel- comfy bed, clean beds. Easy check in and wonderful breakfast spread!read more

This Fairfield Inn & Suites is located along I-10 and FL Route 71 at exit 142. If you are heading…read morewest along I-10 to this hotel, it won't be that long after crossing time zones from Eastern to Central. My stay here was on the night of August 24, 2022. Getting to this hotel from I-10 was pretty easy and was easy to find as well. There was ample parking available when we got here, but if the hotel was busier, I think parking may be limited. After getting parked, I went inside to get checked in and get keys for the room and check out the room. The room is your standard room with two queen beds. We headed out to get some dinner before coming back. After getting back from eating, it was time to check out what the hotel had to offer. I started with the lobby area and main entrance. One thing of note was that as soon as you come into the lobby, they did have some type of scent in that area. I don't know if it was to mask something else, but it definitely set off my allergies and gave a low-grade headache, so I tried to limit time in this area. This lobby area has lots of seating there, along with the breakfast area. There is also an area for laundry. Before going outside, there is an exercise room available with various options. Then I made my way outside to check out the pool area. The pool is a nice size and looked good. Although most of the public use areas such as the exercise room, laundry, etc. would require the key card to gain access, this was not the case here on this visit. After checking out the grounds, it was time to get back to the room and start to settle in for the night. One thing that I did notice in the room that certain areas definitely show the age of the hotel, especially in the shower/tub area of the room (room 204). Also, I noticed in the rooms there were very few outlets and USB connections as well. That also lends to the age of the hotel. Another thing of note is that there was only a trash basket in the room. There was no separate recycling available. Now, for the sleeping and such. The beds were very comfortable. I had a really good night's sleep that night, as confirmed by my Fitbit as well. This is definitely an important aspect of a hotel, so this was really good. I was well rested the following morning. I went downstairs a little after 6 am when breakfast was available. Everything was already set up in there. Looking at the options though, on this experience, nothing really appealed to me. Everything was pretty much pre-packaged items. One was ham and the other was sausage, of which neither I am a fan of. I did end up getting some orange juice though and had something else later that morning when we were back on the road. Overall, the hotel covers the bases anyone would look for. The beds were good and there were several things available to do on the property. I was just still not a fan of the lobby area due to that scent they had going that set off allergies and a headache. When it comes to pricing, I know prices for everything have been going up, but I definitely felt that I paid for a suite, even though I only did a regular room with two beds. With limited options in the area, I will still consider coming here again if my travels warrant it.

Friendly staffer checked me in. Put me in a ground floor, 2 queens. Clean room. Modern. Nice paint…read more Nice bathroom. Nice beds. Pretty greenery out back. Lots of parking. Clean lot. The hotel worker fixed my TV because it was on the wrong HDMI at first. I guess the WiFi needs rebooting. I would ask that to happen, but I am exhausted and don't have the energy to go back to the front desk and ask her to reboot it, because I already had to go there to get her to fix my TV. I am glad to have found this place. I am exhausted and I am looking forward to sleeping hopefully for 10 hours or more now. Bad phone signal on ground floor. No internet thru WiFi signal.

Nicely run property…read more Breakfast was exceptionally clean and well run with super nice lady and gentleman keeping everything stocked. Great job!

UPDATE-and now they blame a 3rd party... I called the number present on their website. The…read moreDishonesty is astounding. This hotel PROMISED me I could cancel my reservation one week prior to my stay. They did not honor their promise when I had to cancel my reservation nearly 2 months out. My opinion, DO NOT DO BUSINESS WITH THIS PLACE.... I will never stay at this chain... the corporate office blames the local operator and the local operator blames corporate....

Fled a hurricane to this hotel. This hotel is in a quiet town close to caverns and blue springs. It…read moreis in a hilly area of Florida that has a northern feel. What I have found is that the staff is incredibly nice. Others who were there also commented on how accommodating and genuinely friendly the staff is. They allow pets and dog relief area is out back. The hotel is constantly being cleaned and what smells like sterilized. The manager arranged for food trucks to be outside the hotel during this natural disaster to help those staying to have easier access to food. This isn't an area I would have thought to visit in the last, and drove past many years ago. However, the hotel management and staff made an incredibly stressful time so much easier and brighter than I could have thought possible. Thank you to them!!! So much.

The house is beautiful and inviting. We attended a wedding down the road in Havana Springs and…read morecould not have chosen a better place to stay. The breakfasts were very good, the coffee and orange juice that went with it were excellent. We are looking forward to another excuse to stay here.

Most beautiful well preserved house. It's all about the detail here!! Tons of antique photos &…read moreitems throughout. A beautiful dining room set with crystalline classes and floral arrangements with a service entrance to the kitchen, you just don't see anymore. We stayed in Ribbons & Roses which we absolutely adored. This room has a HUGE claw foot tub and bath essences to add. The porch was one of my favorite places to be, you can hear the sound of the birds chirping and enjoy the relaxation of the porch swings and thriving greenery & flowers. Definitely recommend. 5 stars! You pick your breakfast and dinner times, just give a days heads up. Wonderful food & coffee! Not to mention the hospitality could not be topped. During our 3 nights, the hosts were most accommodating and polite. Thanks for a great experience!

Currently closed due to structural defects Sincerely, hope…read morethey will reopen. This was a beautiful bed-and-breakfast and a pleasure to stay in.

I came here for the lunch buffet on a Thursday. There was street parking and around the square…read more Apparently, the lunch buffet was only opened from Wednesdays to Fridays. A lot of my coworkers came here as well. There were a few tables left when we came and we were seated in the same room where all of the food. The staff here were pretty friendly and nice. They came by our table every so often to check on us and if we needed any other drink refilled. I don't remember every single food item there, but it ranged from mac and cheese to calamari to fried chicken. I thought the food was not bad and for under $10 per person for lunch, I'd say it's a good deal.

Room was cozy, decor pleasant, and clean. I get that this "Boutique Hotel" is run similar to an…read moreAirB&B... However it's the first accommodations I have reserved that has had NO in room refrigeration or microwave. NO Ice Machine access but ice buckets in the room? Extra roomy Bathroom with no counter space. Iron & ironing board was in the hallway restroom for communal use?!? It is somewhat understandable that this is a historic building but there apparently is no sound proofing/insulation between the guest room walls. Noise from doors shutting, conversions, people walking on the old hard wood floors, the noises never ended. Many times it would have been very beneficial to have staff in site as children were constantly playing and running the halls, also clunking exercise equipment in the gym! Texting or Email was the only way to get staff response, which it was usually relatively quick.

We stayed at the Willis Hotel in the La Chambre Terrier room while in town for a wedding. Although…read morewe arrived late, well past check-in, the process was seamless. We received clear instructions via text on how to download the electronic key app, along with the entry code and parking directions. No issues at all getting in. The room had electronic key cards for both the side door and the room itself, making it very convenient. Parking was easy--we parked at the park directly across from our room, within view. The streets were well-lit, and the area felt safe and charming. The room was clean, spacious, and comfortable, with the A/C and TV working perfectly. The bathroom was impressively large as well. The building itself is adorable, thoughtfully designed, and beautifully decorated. My only suggestion would be to add a larger vanity in the bathroom, as there's ample space for it, and maybe a task light for makeup. Overall, we had a wonderful stay and would definitely return if given the opportunity.

It was so amazing to walk in get our appetizer and the bar tenders were amazing. What a fun…read moreenvironment

A Mixed Experience at The Pearl Rooftop Bar…read more We recently visited the Rooftop Bar at The Pearl in Rosemary Beach, and unfortunately, our experience was a real mix of wonderful service and some disappointing lapses in customer service. First, the bright spot was our server, Lauren. She was friendly, attentive, and made excellent drink and food suggestions. She was a pleasure to have as our server and truly represented the level of hospitality you would expect from a Forbes-recognized hotel. The grouper sandwich with fries was wonderful -- I would give the sandwich an 8/10. However, what happened when we ordered it was frustrating. Lauren asked if we would like the sandwich cut in half, and since my husband and I were splitting it, we said that would be great. We were then told that Executive Chef Jordan had instructed the kitchen staff that under no circumstances were they to cut a sandwich in half for a customer. Seriously? For a property known for outstanding service, this was a head-scratcher. We weren't asking for anything complicated or unreasonable -- simply to have a sandwich cut in half and placed on two plates. This is exactly the kind of small gesture that should be part of great hospitality. Instead, the kitchen turned a simple request into an unnecessary customer-service issue. I would give this aspect of the experience a 2/10. There was another issue that seems like an easy fix. My husband asked about the Virtuous Veggie sandwich, which was still listed on the menu. Lauren told us that it had been taken off the menu, along with the Mojo Boiled Peanuts, quite some time ago. Again, for a Forbes-recognized hotel, why are customers still being handed a laminated menu with items that are no longer available? Updating the menu seems like a pretty basic operational detail. Finally, there was the HUGE fan on the deck. We completely understand the need for air movement on a hot day, but this fan was so loud that it sounded like a jet engine taking off. There are much better alternatives. Misters and quieter, effective fans -- like the systems used at places such as Tommy Bahama Restaurants -- can keep guests comfortable without overwhelming the entire dining experience. So, our overall experience was definitely a mixed bag: Grouper sandwich: 8/10 ‍ Kitchen/chef customer service: 2/10 Lauren and our table service: 9/10 Lauren deserves a lot of credit for making our visit enjoyable despite the other issues. She was fantastic. The Pearl has a beautiful setting and the potential to deliver the exceptional experience its reputation promises. But the little things matter -- especially at a luxury property. A chef refusing to allow a sandwich to be cut in half for two guests who are sharing it is simply not the kind of hospitality I would expect from a Forbes-recognized hotel. Hopefully, management will take these comments as an opportunity to look at the guest experience from the customer's perspective. Sometimes the smallest accommodations make the biggest difference.

A clean place friendly staff good breakfast bar. You can ask for cash price and save 20%.read more

Compared to the hotel next-door that should really be a five star relatively speaking but will give…read moreit for all things considered. Room was nice and clean, the breakfast was OK the hotel was in good order and the staff was very friendly

You win some, you lose some! After several nights of IHG, stay at various properties that were…read moreoutstanding (5 stars) we stopped at the Holiday Inn express in Quincy, Florida. We are traveling with a tiny pop-up camper. Our very first interaction with Hotel staff was a rude woman that came outside and wanted to know where we planned to park the car/camper. We shared with her that we typically back in one space, disconnect, and park right next to it (as far from the front door as possible) so not to take up any prime parking. I would like to mention that at late afternoon that the lot was almost empty (less than eight cars in the entire oversized parking lot). We asked where the laundry room was, and was told that it was out of order (upon our closer inspection It appeared that the laundry room has been out of order for a while and is now being used as a Storage room). We were informed that the hotel was under new management, and there was an expectation that many of the broken things would soon be repaired. At this point, we noted a Business Center kiosk with an out of order sign on in the lobby. The hotel clearly has been renovated within the last 10 years, but some of the finishes are starting to wear. We went to use the gym and found that the television was not working, there are no wipes provided for the equipment, nor are earbuds available to listen to the television which wasn't working anyway. There's broken equipment in the corner of the gym and even the clock on the wall needs a battery. Bedroom HVAC was problematic and was reported to the staff to be addressed. Our breakfast experience was OK, the breakfast area was clean enough and hot food was provided. We arrived at the end of breakfast hours, and we're surprised when the breakfast hostess immediately closed the doors without conversation, as they typically inquire if anybody wants anything further before they close, not a big deal but a nice courtesy. Overall, compared to the stays that we've had, this location was not up to par with the IHG brand. Hope that new management will offer training and address some of the relatively minor issues and take care of the details that can make a big difference for a good stay.

Graduation week at FSU in Tallahassee is a tough time to get hotels at decent prices. This Holiday…read moreInn Express in Quincy was an alternative about 17 miles out of town. On the positive side, the breakfast was pretty good and the staff was friendly. Outside of that though, nothing else was very good. The rooms were not very clean, the floor was sticky, and we had to use a spray because the room didn't smell great. The most frustrating thing was the sink. The water barely dribbled out of the faucet. If you're having a hard time finding a hotel during a football weekend, there are worse places than this. At least it was safe.

I stayed here for the night of 3/8/2021, and had a very enjoyable time…read more Check-in was virtual, and the process was flawless. The room was nice and clean - there was a bit of a stale odor initially, but this went away after running the cooler for a bit. The bed was comfortable, and everything worked as it should. Fridge and microwave are standard with each room here. This is a busy area, so be prepared for some early am noise from other travelers. No biggie - this just motivated me to get up and get going earlier! Breakfast was complimentary, to-go, and extensive - see pic! Bagel, cream cheese, two hard-cooked eggs, yogurt, cereal, juice (or milk), and coffee. There is a neat area by the front desk that has an extensive selection of snacks and drinks to purchase. There aren't any restaurants near the hotel, so this is a nice option for hungry travelers! Staff was wonderful, and super polite! I'll be back!

Spent the night in Quincy stayed at the Hampton Inn. Right off I10. A number of hotels in this…read morecomplex. Really comfortable beds - so slept well. We could hear some traffic on I10 but it wasn't very loud. With COVID all hotels are doing a bag for breakfast. The Hampton provided a bagel with cream cheese, apple juice, yogurt, two hard boiled eggs and coffee. They also had apples if you wanted one. Okay but miss the Normal hot breakfast. Rooms are cleaned then sealed (see my photo). It's a 4 comfortable but could use a major cleaning. (They did have a sign in the lobby stating they are remodeling- that's a good thing).