After showing up at a Chase Bank in the Lansing area last weekend and learning that we couldn't…read moreopen a new account without making an appointment, I searched online and noticed that Saturday morning appointments were hard to come by and several weeks away. So I booked an appointment in the Novi branch. Am I glad I did. Staff at the Novi branch were so much friendlier and more helpful. I couldn't tell you hope many people stopped by and asked if we've been helped, then followed up assuring us that our rep would be available shortly. Milan was patient and answered all of our questions to our satisfaction. He also helped us determine which account type would best meet our needs.

Didn't know you have to order $2 bills. The teller ordered and told me to come back next week. I…read morewas a day late getting to the bank and didn't see my teller. Went up to the window. This new teller said "yes" Clyde left them for you. Had them all counted out and everything. In and out I less then 10 minutes. GREAT JOB CHASE

It's a bank. It's a Comerica bank…read more Recently visited this location to deposit my check. They were quick and efficient. The interior of the bank is gorgeous, while this has no effect on overall service, it is quite a comfortable atmosphere, especially for a bank. Looks like their safety deposit boxes are not stored in a vault, but rather large safes. I don't think I'll be using this branch for safety deposit boxes. They seem to have very attentive financial services individuals. I was asked if I needed assistance as I walked through the door. Kudos. I'll continue to use this branch when in Lansing, however, as previously stated, its a bank. Not much more to say other than that.

I went to this branch to close my accounts and they left 17.01 in my account so they could continue…read moreto charge me their outrageous 17.00 a month maintenance fee. Get your money away from these snakes!!

Almost a year now on 8/15/2024 I filled out a EFT - ERROR RESOLUTION REQUEST At CPCU with the…read moreso-called person who sent me this request (Raquel W.) who had been consistently lying to me to get this resolved! She pointed fingers at everyone to resolve my issue but herself! What a ignorant individual! This company took over the SECU in Saginaw that I did business with for a couple of decades. I miss SECU because they had experienced people who knew what to do and get any situation I had resolved promptly. Instead, I got people/person who are inexperienced and liars! I'm so glad I withdrew my funds and joined another credit Union (WILDFIRE) who would not consistently lie to me. My banker at Wildfire is great and assisted me through my monetary and account needs. I recommend you all remove your funds if at CPCU if you're mistreated and go to Wildfire because your funds will grow with interest and have people who know what they're doing. At CPCU I had to get another debit card that didn't work and the young lady at the Saginaw branch tried everything she could to get it to work but failed. She tried calling folks and they didn't have a clue on how to make the card work! How embarrassing! Nevertheless, I gave this JW every opportunity to rectify my account situation and got tired of her spin and lies! Good luck everyone!

Great credit union! Bethany & Suzanne both assisted me this week as I opened an account & made me…read morefeel very welcome. Bethany is extremely knowledgeable in this profession, she was very helpful & thorough in answering all of my questions. Both ladies were very kind & professional as they led me through the whole process. I also got a chance to meet one of the managers who was also extremely friendly, the whole staff & atmosphere was very warm & welcoming.

GREAT Staff-always friendly and helpful! Fully competent and able to accommodate needed assistanceread more

I needed assistance and used the Case Credit Union chat feature on the mobile website. Cameron was…read moreable to assist with my questions very efficiently. Great customer service and truly a pleasure to work with Cameron today.

Great credit union, been with them ever since I was 14. They got great staff and great customer…read moreservice. If I was you, I'd get a account with them.

My husband just spent 45 minutes waiting just to make a deposit. last week I had to wait over an…read morehour! This check in system and waiting to sit at someone's desk for simple transactions is terrible customer service!

I needed help finding a way to make some electronic payments for an account at another credit union…read morebut had a small limit. it was also a Saturday (5/24/25) and Memorial Day weekend. When I tell you the staff went to bat for me and hit a grand slam, THEY DID! I've been with a Lake Trust since BEFORE they were Lake Trust. I will never stop banking with them! Great job team! You're the best!!!!!

Once again, Lake Trust is changing their online customer interface when there is no apparent need…read morepresented to the customer! What makes it worse is they inconvenience their customers by making them reconnect outside banking accounts. If they were truly concerned for the customers, they would make that process automatic without customer intervention.

If your idea of customer service is walking into a credit union, playing twenty questions, and…read morewaiting in the lobby for your name to get called after a half hour, just so you can cash a $29 check, this is the place for you.

I used to love this CU but it seems like I have to schedule running to the bank on a Saturday. I'm…read morenot sure why I have to wait 20-30min to make a payment on my Visa. Very bad system and the drive throughs are a nightmare...

Been having trouble with my 5/3 M/C being hacked. Not on my end, but the bank's. Four new credit…read morecards in two years. Three since March. Called 4 times. No help. Brought all the paperwork to S. Penn branch. No call back; no help. Called the manager: she will call me back. Never did & no response. Now have to go get all my paperwork back & find out who her boss is & take it there. Sorry ass excuse for a "local, friendly" bank.

Bank Manager Spencer was a great help getting my credit card mess, straightened out. I was…read moreconsidering changing banks, now I will stay with Fifth Third. Great customer service from everyone.

fifth third reduced my credit card by $10,000 even though i have a near 750 credit rating with…read morealmost no notice after 13 years! unbelievable! i had that limit for years! today comcast gave me a late notice on a payment. even though i paid a comcast bill electronically on feb 3rd,it will not clear until feb 11th. totally unacceptable. it takes 8 days to clear. they use an atari computer system it seems. it debited my account on the feb 3rd. comcast is threatening to cut service! as a well known financial speaker thousands of families and individuals on personal finances, i am advising existing clients of 53 and potential clients to not use 53rd. i tried to call idris, but as usual it is closed. although i am one customer i will advise clients to not use this bank! poor poor service! moving my account to msfcu, pnc or dart or where ever i can find high quality service. really a very poor bank!

The people at this branch are something else, very loud and obnoxious, very unprofessional, and…read morevery "diverse" if you know what I mean.. Stay away. There are plenty of other locations.