Comerica Bank

After showing up at a Chase Bank in the Lansing area last weekend and learning that we couldn't…read moreopen a new account without making an appointment, I searched online and noticed that Saturday morning appointments were hard to come by and several weeks away. So I booked an appointment in the Novi branch. Am I glad I did. Staff at the Novi branch were so much friendlier and more helpful. I couldn't tell you hope many people stopped by and asked if we've been helped, then followed up assuring us that our rep would be available shortly. Milan was patient and answered all of our questions to our satisfaction. He also helped us determine which account type would best meet our needs.

Didn't know you have to order $2 bills. The teller ordered and told me to come back next week. I…read morewas a day late getting to the bank and didn't see my teller. Went up to the window. This new teller said "yes" Clyde left them for you. Had them all counted out and everything. In and out I less then 10 minutes. GREAT JOB CHASE

Fifth Third Bank

Won't ever do business with this branch or 5/3 as a whole after dealing with them. We asked them…read moreto be removed from their solicitation phone calls which they refused to do. Like clockwork we'd get solicitation calls from the local Mason branch even though it was noted in the file that we didn't want to get them. Then they started adding all these fees to their banking. So since the other 6 local banks didn't have fees we figured it was time to switch. No more annoying calls no more fees all over the place. This branch couldn't even close out our account properly. 10 days after we closed the account 5/3 hit us with a fee for being under their limit (of course the account is at $0. because we CLOSED it) and we had to argue with them over that. They seem to be a combination of dishonest and incompetent. I'm glad we moved our money elsewhere.

Have been with this bank for years and have been well pleased. Between mortgage, checking,…read moresavings, etc, we wouldn't go anywhere else. I just added a business account, and again it was quick and painless. Great people at this branch who always know me and make me feel valued as a customer.

Huntington Bank

Better than most credit unions and Banks, Huntington Bank! Always friendly and the bank itself is…read moreunique compared to others.. check them out online.

Walked into the Huntington branch in the Meijer on Cedar street in Lansing today, just looking to…read moreget 2 rolls of quarters. Now this is something, that for as long I've been alive, you've been able to get at any bank, regardless of if you're a customer or not. But I was told, that they would refuse my request, unless I signed up for an account with them. Well... I'm a recent transplant to Michigan, from New York, I have an account with a local credit union back home, and have had the account for nearly 30 years, I have done ALL of my banking with them, everything from car loans, to personal loans, to credit cards, I LIKE my bank, I can call them, even from Michigan, and the person who answers the phone, actually knows me personally, I'm not just an account number, so why would I stop using the bank, when I would never get the same level of personal service, that I get now? Well Huntington, this exchange this morning, has ensured that if I ever DO decide to switch banks, I will NOT be using YOURS. The hard sell techniques of your staff, and the blatant refusal of a simple request, unless I signed on as a new customer, have ensured that I will not even use your ATM machines, let alone any of your banking services, EVER.

Journey Federal Credit Union

I couldn't be happier with my credit union and all of the things they're doing be better. I get the…read morebest service from the tellers at their St. John's location but their new online banking app is amazing

During Thanksgiving someone tried to use my debit card which I've had for yrs. But they were in the…read moremiddle of an upgrade update in this same time which I find suspicious but so somebody else called me that wasn't even them an they locked my card during the holidays I called them to ask how an why an didn't get an answer but they asked me if I had an ATM card which I do but they didn't even have that card on file just the rest of my info though an so I had to wait 40 mins at a gas station because I had no way to my money an so after that I went to go get my new debit card and it don't even work an now here I am 2 days later an it still don't work and I've been on hold for an hour now trying to reach them again

PCF Insurance Services

(3 reviews)

For any type of commercial business this is the place to go. This company has the unique ability to…read morespecialize in areas such as Construction, Energy, Environmental, Hotel/restaurant, Developers, outdoorsman insurance and so much more. 10/10 recommend

More Foster has been providing insurance for my dog agility business for many many Years. I have…read morenever been unhappy with them they always serviced my account perfectly. When I call and need something from them I get an instant response I couldn't be happier.

Allstate Insurance: Joseph Dunn

(6 reviews)

I've been a loyal Allstate customer for over 35 years and had always enjoyed a positive…read morerelationship with my local agency--the Joseph Dunn Agency in East Lansing, Michigan. Sadly, my recent experience has completely shattered the trust I once had in both the agency and the company. After submitting a claim supported by a professional estimate of $7,200, Allstate approved only $1,300--without conducting a proper investigation or maintaining any meaningful communication. My contractor, who could have clarified the full extent of the damage, was initially ignored. Instead, I was forced to deal with a claims adjuster based in Texas--someone who never visited the property and made decisions from behind a desk, completely disconnected from the reality on the ground here in Michigan. Even more troubling, two separate employees at the Joseph Dunn Agency admitted that the claims office handling my case "never approves claims." If Allstate is aware of this pattern and continues to allow that office to process claims, it reflects a serious disregard for customer care. To add insult to injury, my once-responsive local agency stopped returning my calls. One employee said another would follow up and even indicated they might be able to help, but weeks passed with no response and that lead went cold too. This experience has been incredibly frustrating and disheartening. Allstate's slogan says you're "in good hands," but I've never felt more abandoned--especially by an agency I once trusted and respected. After decades of loyalty, I expected far better. I urge others to think twice before trusting Allstate with their coverage, or choosing the Joseph Dunn Agency. Eventually--after more than two months and repeated requests--Allstate finally sent someone to properly inspect the property using the right equipment. A third-party inspector (not employed by Allstate) used a drone to assess the damage to our 40+ foot barn and met with my contractor. Ironically, this inspector's estimate came in even higher than my contractor's original quote. Only then did Allstate finally pay the claim appropriately. The delay, however, left our barn exposed and in disrepair. We're now facing additional cleanup costs--like removing bird droppings--that aren't covered, on top of the long-overdue repairs. What should have been a straightforward claim turned into a drawn-out, stressful ordeal. I've since switched insurance providers, and it's been a huge relief. Knowing that now I'm truly in good hands if something catastrophic happens gives me real peace of mind.

The office staff is wonderful- friendly and professional; Joe Dunn/Allstate stink. Had a…read morehomeowner's claim denied that literally cost us THOUSANDS out of pocket. NO ADVOCACY on his part, just a shrug and "oh well". Be advised.

Thurston Insurance

(1 review)

Bill is very helpful when you have questions, he has been my agent for several years, great service!read more

Farmers Insurance - William Grubb