Isabella Community Credit Union has been my credit union for over 20 years and there is no other…read morecredit union like it. I had access to an account at another credit union and I will always recommend ICCU for all your banking needs. If you are in need of a credit union, I HIGHLY recommend them..you wont be disapointed!

my mom has been a member of this bank for over 30 years. My mom has a medical condition that makes…read moreit impossible to take care of herself and her finance. I opened an account for her benefit and this bank has made it very hard to take care of my mother. When I lived in another state I used to be able to send my mom money from a bank transfer from my bank to hers. I not only cannot do that from my out of state bank to my bank account with them for her benefit, I can no longer transfer into her own bank account with them. I can not use member service. I get a fee to use the atm, even though the account for her benefit is in my name and my account. After the transfer was blocked, I deposited a check two days before my mom's insurance bill was due and they didn't deposit it. It used to go in instant after mobile deposit. My mom's life insurance wasn't payed even though she has overdraft protection and she was still charged a 28.00 non sufficient fee. The worst bank in the world! My mom gave me the legal rights to make all financial and medical decisions. If you want a bank that respects your wishes and isnt trying to make up reasons to take your hard earned money, this bank is not for you. I urge you to change banks and to for new comers to go a different way.

I walked into the branch on Friday, June 10th to make a payment on my auto loan. I made the payment…read morewith the teller, Whitney, and then asked if she could refund my late fee. The late fee was applied to my loan because I made my very first payment late. My first payment on the loan was due on the 2nd of April but I made the payment on the 18th of April. The teller, Whitney, told me that I would need to speak with the manager regarding my late fee. I waited in the lobby for a few minutes and then spoke with the manager, Rebecca, in her office. I introduced myself and told her that I wanted to have the late fee reviewed to see if it could refunded. I explained that I had a bad customer experience when I first opened the auto loan but hoped that she would refund the late fee as a one-time courtesy. She curtly told me that 'they don't refund fees because it's the policy'. I asked her to clarify that policy and explained that I would be setting up auto payments with my other bank to ensure that my payments would be on time going forward. I also explained that I'm a full-time student at Central Michigan University and that I needed to leave in a few minutes to head to my afternoon lecture. Rebecca told me that she couldn't refund the late fee because it's a loan and that 'fees can't be removed'. I found this explanation to not make any sense. At this point, I explained to Rebecca that I used to be a bank manager for over 10 years. I was a manager for Bank of America and Capital One. During my time as a bank manager, I always worked to build relationships with clients. I refunded many fees as a bank manager, and I always looked at the client in front of me and not the 'policy'. Rebecca looked at her desktop and told Rebecca then told me that she would refund the fee from me if I brought in my out-of-state vehicle title. I explained to Rebecca that I had already registered the title with the state of Michigan and that I had brought in the same title to that very branch when I first open the loan. I felt insulted. Here I am a graduate student who will become a physician assistant by next year and more than likely command a competitive salary. My partner, the co-signer on the loan, is a software engineer currently employed and commanding a competitive salary. These are all factors that I believe the manager, Rebecca, should have considered in wanting to continue to build a relationship with me. But instead, she did not. Rebecca told me that she would refund the late fee if I would bring the title into the branch as if I were a gopher. I am woman of color and I dare say, that is all Rebecca saw in her interaction with me on Friday. If I could, I would close my savings and auto loan today and never do business with Members First Credit Union. I no longer want the fee refunded!

Do not ever ask them to block an establishment from your card because it will completely disable…read moreyour whole card and so everything is connected to it will no longer work !!!!!! I believe they should have to ask permission to disable your card. I am beyond livid right now because now I have to go get a new whole new card and switch everything. This is not okay. They should literally have to ask if they want them to disable your card because it was not fraud. I just wanted that establishment blocked. This is ridiculous

worst isabella bank in town i swear to god. the lights were on they were green and we went through…read morethe drive through and they said "sorry blah blah blah" if you were sorry you would turn the green lights off first fucking bitches. worst isabella bank out of all of them ever in thw world

Had issues setting up some on-line items, due to our electronic ineptitude. Even took our…read moreelectronic devices with us and there was our exceptional banker, Jackie Seaman, to the rescue. Once again, so very patient and helpful. Fine representative for Mercantile Banks.

I have been dealing with a few individuals at this bank, in an attempt to send a monthly payment to…read morea client. I have made multiple calls. After a few days, Tammy Halfmann called. Tammy was unhelpful and extremely rude and unprofessional. I hung up the phone during a call and she called back, was rude again and hung up on me. Tammy works in mortgages. I would not recommend this bank and especially their mortgage department.

This bank is fine for simple, autopilot transactions--checking, savings, ATM. But, OMG, if you need…read moreanything more complex where decision-making is involved (even something as routine as a notary signature)--be prepared for arrogant service and a rigid bureaucracy that will waste your time and leave you frustrated.

so at first you guys won me over having a overdraft in case I need some help and then I kept…read moregetting phone calls and emails even when I get deposits to pay for it. and said that it would go back on after my account was positive cause you froze it and I had no money for about a month because I had not been able to make enough, was told it would go back to normal after I went positive instead you took out money for the whatever loan when I have a whole month to pay the 94.00 then you took out 27 dollars for a bill that didn't even go through 2x because of the bill and the 2.99 charge that consumera charges so I got hit with 54.00 I had to pay back and then another 27 dollars this time trying to pay my fucking rent cause I'm behind because of all of this bull shit! I'm done with this bank! never in my life have I scrapped so much because of your charges , have fun keeping customers

Super professional, clean building, very welcoming and helpful. Answered every question I had and…read moremore! Highly recommend them. Super easy to work with!

The wright Ave branch in Alma of Commercial bank is by far the best banking experience I have…read moreever had, the girls are always, smiling, friendly, courteous, and always willing to help,

Friendly staff. I do not get there too often as I live in…read moreGrand Rapids. Although my sons live in shepherd and would make it a point to rely on Alma Commercial Bank.

Great experience! Megan assisted me and had a very inviting personality with efficient and amazing…read moreservice. not to mention her welcoming smile.

Nothing but problems and unsatisfactory service. The local staff is friendly but powerless to…read moresolve continual banking freezes, holds, and locking of my accounts due to heavy handed home office policies which protect them but prevent my access to my own money. Avoid at all cost. Main office service is rude, difficult to contact and useless.