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    Lake View Resort

    4.0 (2 reviews)

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    8 years ago

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    The Rock

    The Rock

    2.5(2 reviews)
    1.3 mi

    Great up north golf course. A 1 mile golf cart ride to get to 1st. Hole . Long challenging course…read more Decent shape . Cart girl arrives often

    I came here to play golf, but unfortunately, this turned into a very disappointing experience…read more On the first nine, I became extremely sick after starting my round. The golf cart I was given was producing a very strong exhaust/gas smell and fumes, and I strongly suspect that contributed to how sick I became. I have worked at and managed golf courses and clubs in the past, so I understand that carts can have mechanical issues, and when something clearly isn't right, it should be taken seriously. When I initially checked in at the pro shop, the woman working there told me she would be leaving shortly after I started and that there would not be another staff member available. I ended up cutting my round short and didn't play the back nine--I essentially just drove through. I came back the following week to discuss what happened. I was told that they do not offer refunds. A few days later, I spoke with the golf pro, but unfortunately, I found him very dismissive. His response was essentially, "I don't know what you want.. I have complaints of loose bolts and tires and linkages, but I've never had exhaust issues or complaints." I explained that I wasn't looking for a rain check because, after that experience, I had no desire to come back and finish the round. I then asked to speak with the resort manager, who eventually called me. I explained the entire situation, and again, I was told that they do not provide refunds. He asked if I was still on the island and whether I would want to come back and play the rest of the round. I explained that I did not because it was simply not a good experience and I had gotten sick. What really bothered me was that the conversation then shifted toward questioning whether I had gotten sick from something I had eaten or drank. I was told that the carts are driven every day and that nobody has ever had an issue like this. The manager even suggested that food poisoning could take several hours to set in and asked what I had eaten. I explained that I don't drink while golfing and that earlier that day, I had only eaten a banana and had a bottle of water. Despite that, the conversation continued to focus on the possibility that the problem was something I had consumed rather than acknowledging that there could have been an issue with the cart. I wasn't necessarily looking for a refund. I mainly wanted the resort to understand how I felt I was treated and to take the situation seriously. Instead, I left feeling like the responsibility was being placed back on me. There were other issues as well. The pro shop had a very unpleasant smell, and I waited close to 20 minutes for someone to come and get me checked in and started on my round. I was also told that they would give me a discount because of the wait. I told them they didn't have to, but I appreciated the gesture. I was never actually given a discount. Coming from someone who has worked in and managed golf courses and resorts, I'm honestly shocked by how this situation was handled. Things happen--carts can have mechanical problems, customers can have bad experiences--but what matters is how you respond and take care of the customer afterward. Unfortunately, based on this experience, I won't be returning. I'm very disappointed with how the situation was handled and with the overall level of customer service and professionalism I experienced.

    Photos
    The Rock - Fabulous friends- on another outing!

    Fabulous friends- on another outing!

    The Rock
    The Rock

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    Lake View Resort - resorts - Updated September 2026

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