My husband needed repairs on his bike. I took the bike to these folks and they fixed it the same…read moreday! Even unloaded the bike from my car. Helpful, efficient and great customer service.

I dropped in to get some help with service on an older bike…read more I was very surprised at the general willingness to help and to think through some of the puzzles an old bike always brings. Tristan was the tech that helped me. You might look him up. He's back by the service department.

Me & my e-bike had a bit of a fall down that ended up messing my throttle. The only bike shop…read morewilling to try & repair was Ridge. They did a fine job w a great "can do attitude". Several weeks & miles later my 4 3/4" back tire got a flat. Again I received great service at a reasonable price.

Great selection, fast and professional services by people that ride all the time. Highly recommendedread more

So I hadn't been on a bike in a few years due to a pretty nasty fall and finally decided I was…read moreready to get back on the road. I visited a few different bike shops and felt either overwhelmed by the variety of options or underwhelmed by the customer service...until I walked into Downtown Bike. The owner Aaron greeted me right away and was very helpful throughout the whole process. I told Aaron what I was looking for and instead of throwing a bunch of bike lingo at me that I wouldn't understand he just listened and explained differences between bike variations and some common preferences of riders. I purchased a BMX bike that fit my needs, Aaron put it all together and made sure it would ride clean, and I was on my way. Location is perfect. Aaron is knowledgeable but never makes you feel like you have to be some intense bike enthusiast to walk in his shop. All around great experience.

So, did some Yelp searching looking for a bike shop in Puyallup. Did not have to go far to find…read moreDowntown Bike in results and read the really good feedback. I went there before purchasing my bike, from another source, to ask questions about fenders, bike chains, bike locks, etc. Everyone there that day was really helpful, including one of them showing me their own bike chain since I'd never used one before. Left with a lot of information and a better idea. Checked bike to make sure it had places to put fenders. Check. Got it. Came back several weeks later (drop off Sept 11th or so?) with bike in hand for a tune-up and to purchase fenders to go with it. Was looking for a more permanent solution that was sturdy instead of the clip on ones. I ended up dealing with Aaron the second time. He showed me the fenders they could order for my bike with 700CC tires and we discussed if I wanted exact fit or slightly larger. Very helpful when it came to that discussion. Was told 2 to 3 weeks, maybe sooner if they could get to it sooner, since it was during the end of summer rush. Fast forward to September 20th and I get a call saying it is done. Wasn't able to get there until today. Well... my husband was able to for me. Picked it up and let me know, since I was at work, that it looked really nice. Like fenders were part of the bike that we purchased originally. They did such a great job on installation (free since I purchased it there). The tune up that I paid for as well seemed to be a great idea since this evening was my first time riding it and it was such a smooth ride. My bike looks and rides amazing. I just wanted to leave a good note about the great team at Downtown Bike. My experiences there so far have been great and educational. Would recommend. If I have any issues with my bike in the future, they will be the first place I go to. Thank you so much for taking care of my bike!

Totally the only place around - and they do it all! Check the hours as they are not standard.read more

The guy behind the counter was rude and acted like we were trespassing on his valuable time.read more

Had the best experience I have ever had in a bike shop at this place:) I went in with a bike I had…read morebeen given to see how much it would cost to get it to where it would be functional. They assessed the bike and were very honest about the fact that it would cost more then what the bike would be worth if I bought it new to fix it. Needless to say I was super disappointed in this news and told them the story of how I had been given that bike in the first place..... When the owner heard that I had previously had a super nice bike before moving over from Western Washington, and then had my bike stolen after moving to Eastern Washington for a short time. I was given the bike I brought in by a super nice local couple, to just have something functional and to save on gas while going to school in the Fall. I was super excited to have a bike to ride again and wanted to bring it in to see what could be done to be able to safely ride it and feel comfortable about not ending up on the side of the road stranded. I could not afford to buy another new bike. The owner then told me that they had just received the cruiser that he was working on, he said that they rarely get in used bikes, and gave me a screaming deal on it:) The bike fits my stature and frame perfectly:) They were so patient with me going over all my questions about the care of the bike and how to keep it nice and cared for properly. They entered the bike into their system and assured me that the bike repair and care records would be well documented. I was so impressed by the owners generosity as well as the knowledge, kindness, and patience of everyone that worked there:) And I absolutely love the bike:) With the personable and knowledgeable service of this establishment, I will not ever be going anywhere else to trade up or purchase a bike in the future. They have my loyalty as a continued lifetime customer. I will continue to recommend this place to all my friends and family:) A big "Thank You" to the owner and workers there:) I am forever grateful:)

I'm not alone here. They are liars and cheat. Especially if you a buying for a simple DIY project,…read morere: rear brake cable. They will tell you everything is standard when it is NOT. I tried and tried, but this is the wrong part because it doesn't seat properly. My rig up worked better. There is a round part on top of the rhombus. They want to charge me again for the part and labor. They will likely try and sell me a new brake configuration. These people are horrible cheaters and liars

Not recommend Bad attitude. Unprofessional at all you will…read morefeel like you ask your old man next door to do. Change 2 tire (our supply) $154!! Take almost 3 hrs! Keep the money and go somewhere else.

Joe is old school in the absolute best way. Been doing it since '78 & he's not doing shortcuts or…read moreripoffs. We have 2 Rad bikes & with the hills in Seattle, I feel very confident that our bikes are safe safe. His attention to even the smallest details, sounds, etc. is incredible. Got to hang with him while he worked & learned a TON. Lucky to have him in the area!

I had my rear shock serviced by Mike. When I dropped off my bike he discovered the bolt was broken…read moreon my shock and contacted the bike manufacture for me to get the replacement part. The shock was serviced really quickly and I'm very happy with his work. Highly recommend!

Just picked up my bike from Mike's shop. Client service is above the clouds! I am new to full…read moresuspension bikes and not yet familiar with all the terms and details. Mike was very patient and helped me figuring out shock and fork specs prior to ordering parts. Fast response, VERY fast service, super nice to communicate. Keep it up, Mike! Will recommend him to everyone I know and will service my shocks only at Shock Howse.

On time, on budget, friendly and helpful in completing my bicycle assembly. I would highly…read morerecommend.

I am so happy I chose Dialed Mobile Bicycle Repair. Kyle came to my home on time. He had a good…read moreidea what the problem was with my handlebars not working with the front wheel, from what I told him. Saved me from purchasing a new stem for my e-bike and problem was solved in 10-15 minutes max. The screws on my stem were too soft, so he put in steel screws. Ever since, I've been enjoying riding my bike on some of these beautiful spring days we've been having. He has been doing this a long time, but decided to start his own business. Great idea! My word of mouth for this company "Very highly recommended!" Thank you Kyle, for getting me back on my bike and the wind blowing through my hair! Tonya C.

We have been renting here for over 10 years. Never had any issues! Elaine is great and we are…read morealways happy to see here in the office every year we come! We usually rent 2-3 boats and 6-8 jet skis 2-3 days for the week of 4th of July. We did have our first issue with a jet ski but they are always helpful with anything we need help with. Thanks Elaine! Don't retire just yet we love seeing your beautiful smile and you always give us the best customer service! See you next year 2024! There will be more of us and we plan to rent up to 15 jet skis one of the days!

Rental was beat up, but thats understandable for rentals. Then came time to return the return. I…read morerented a jetski for 4 hours. They don't sell gas so I had to fill across the lake. Between filling up at the gas station and getting back to the rental dock the gas gage had gone from full to 3/4. The kid checking me in called up to his manager who told him they said they could charge me (extra inflated marina prices for 1/4 of the tank) or I could fill it myself back at the gas dock. So I went back, spending almost 45 minutes to "fill" for less than two gallons of gas. I will never rent from them again.