Looks like a nice hotel but " lacking in customer service…read moreand processes. I made a reservation on Hotels.com and they cancelled my reservation next day "at my request". When I followed up with property I was told they are fully booked with wedding and Hotels.com aka "third party" should have not allowed my reservation to go through. Could is be that ....hotel's interface with "third party" is actually a hotel responsibly too! Perhaps, I am sorry it happened could be a standard of customer service, not just "anything else we can do for you?"

My experience at the Blanche? Beautifully strange…read more I'll explain. First off the hotel is as beautiful as advertised. From the lobby to the grand staircases, the artwork to the perfectly polished wood. It's all gorgeous. The rooms are also very nice too. Historic yet well maintained. The bedding and decor is spectacular, and even though the rooms are east-facing there are blackout blinds to keep that unforgiving morning sun at bay. Now, why the strange part? Because for the two days I was there, I saw ZERO humans in the entire hotel. For starters, everything is automated. My reservation was done online. I got texted an entry code to the property and to my room. And checkout was all via door code and online too. Never in the entire experience from booking to stay, did I speak to or see another human. And for a hotel experience, that's just weird. So, The Blanche. Definitely better than staying at a chain hotel. Great value. Stunning beauty. Eery silence. Finally, let me add this. There are several one star reviews of this place talking about a bar, roaches and no parking - I can say with confidence those reviews are not accurate whatsoever. This place is clean, quiet and very easy to park at, in fact I parked about 10 feet from the front door for free.

I've been living here for almost a year now, and I love it here. I've had no issues, management is…read moregreat, and there so nice! when you have a problem they are on there way to fix the problem.

I've had no issues been here 2yrs yea neighbors can be loud but most are so nice they'll be…read moreconsiderate if you ask them to be a lil quieter maintenance is amazing no issue property always clean apartment size is nice for two people at max anything more than that would be way too crowded but good place for the good price

Buyer beware!! If you enjoy expensive monthly payments, are a fan of apartment life in general,…read moredon't mind the only amenity being a poop-filled dog yard, and plan to stay there for a long time, then by all means, it's a great place. Warning: This is long, so grab a coke, tea, or coffee and settle in. However, If I could give zero stars, I would. The lease agreement is purposely very ambiguous regarding matters of lease termination. When asked for guidance, the property manager, Misty, was reluctant to say anything and said she'd check with the higher ups. We never received any word, but did see and communicate with Misty numerous times. She was always very friendly and seemed helpful. About a month later, still with no clarification, we submitted a nearly two month written notice of intent to leave due to an emergency. There was ample time to notify us of any issues. Again, Misty was very friendly anytime we saw her or had a question about leaving (like did she know anyone who'd want a couch, etc). She also saw us packing and moving items. We even asked what would happen to the security deposit. She said we'd forfeit it, and we expected as much. So by now, we're talking about at least a three month period where they had every opportunity to speak, email, or text with us about the lease and our request and how they were feeling about it, any negotiations they desired, etc. All this time, BTW, the rent was always paid on time. I received the automated "July's rent will be deducted soon" email. I immediately texted Misty to ask about it and to remind her that June was our last month. She said that she "couldn't end our lease until we turn in the key." We made sure to deliver the key to her personally in June. Misty was very nice in taking the key and told us good luck. We were under the impression we were all good. Within a week and a half of when July's rent would have been due, I get a call from Nexum Group debt collectors saying that Starling Grove Apts was suing us for thousands and thousands of dollars. And -- that I needed to pay immediately or else have my stellar credit tarnished for the rest of my life. Lewis, the debt guy on the phone said that management said they contacted us about this happening. THERE WAS NO NOTIFICATION WHATSOEVER. I asked for the documented proof of this alleged "communication." Of course, none could be provided. BTW -- Does it make any sense that I was reported to collections so quickly? We're talking just days after the rent would have been due. Even if they ignored all of our questions and requests, why would they not contact us on July 2 to ask where the payment was before suing? It stinks to high heaven and it shows that they did this to us with intent well before July 1. I immediately called Misty. Of course, she didn't pick up my call. I texted her and she texted back saying she has no control over who "management" decides to sue or not to sue. I 100% believe we were entrapped and sued on purpose because they were under the wrong impression that we'd be easy marks. I also believe this must be their business model. Rent the apartment out again while also forcing the previous tenants to pay for the same apartment. These people had months of opportunity where they could have simply told us that what we were asking was simply not possible. We were aware of that possibility, and, at that time, could have budgeted on keeping the apartment for the full term. But, instead, with a smile on their faces, they lead us with intent onto a path of what is essentially blackmail. I am pursuing legal action. The debt collector said the apartment managers always win. The little guy always loses and gets his life ruined. Well, we were entrapped and wrongfully treated. I'm going to explore every opportunity to see that justice is finally given to the little guy. None of this had to happen had Misty, or someone, simply talked with us. At the time, we would have been able to coordinate keeping the apartment. But, they waited until it was too late on purpose and purposely chose to attempt to destroy lives. I highly suggest they update the lease to provide more information to the poor souls who trust them to treat them right. BTW, it is rather telling that management picks and chooses who to screw over. I will consider revising this review if management actually does attempt to contact me to remedy the situation.

Love living in these apartments and the office staff are very friendly and helpful. The property…read moreis well taken care of .

"My entire experience was amazing with the help of Ms.Nina. Through all of my obstacles of…read moreobtaining my apartment she kept me encouraged. She has a wonderful spirit and she is a great asset to the windsong family. Special thanks to her for everything. Definitely deserves a 10/10. Btw I love my new apartment already.!

You guys suck! There's barely anybody working, you have no staff what so ever, something is always…read morebreaking. It takes months for someone to come and fix things. PLEASE get it together. Just stop letting others move in at this point.

Residences are on heavy drugs. Property manager, never in her office and packages being stolen from…read moredoor