Terrible customer service. Tried to resolve my problem, but customer service said my problem was…read moreresolved, but the next bill was the same. Called again and supposedly resolved and another bill that said I couldn't order any more propane until my entire bill was paid for so here I sit with an almost empty tank and it's 25 degrees out! I will be shopping for a new company soon! I gave them a one star only because it was the lowest I could go!

We have been without gas for a week! I called on a Friday and they said it would be there by…read moreMonday...never showed up. Called again and they said it would be there by Wednesday....once again, it never showed up. Called yesterday and was promised in 24 hours. Well, still waiting and it's more than 24 hours. Each time I called, I get some call center and they know nothing about how it works in MN. I am so frustrated! We have been getting gas from there for over 40 years and this was the worst experience ever!

I recently received a "final bill" notice out of the blue. We have always paid for our cylinders…read moreafter they're swapped out. We haven't done that in several years. I was told we were sent a notice about the end of our account with them THREE YEARS AGO! Short version: had to create a new account. They insisted I had to have new cylinders, even though the ones we currently have aren't empty. That was supposed to be yesterday morning. No one came and no notification. Got a call this morning saying they need some information about delivering them this afternoon. Have tried 4 times to call back only to end up on hold and eventually disconnected. If you have other options, use them.

They deserve "0" stars! Horrible customer service with every call to them handled first offshore…read more Ask for a supervisor and it's at least 30minutes on hold. After 6 years of ridiculous pricing and never ending accessorial charges I had their tank pumped and moved to an easy access spot for quick pickup. Their facility is 2 miles away and the actual pickup took less than 30 minutes. Then I get a bill for $419.98 for the pickup of their equipment. No warning, no notice and no advice when I called to cancel service just an unexpected ridiculous bill. Stay away from this company and any other of their companies

I tried to call and talk to the delivery driver about a time to connect on site. Ended up talking…read moreto someone in the Philippines. Not Helpful at all

I am a new customer that recently bought a home that had a tank supplied by Amerigas. It took the…read moreselling agent, buying agent and me 7 times of calling holding longer than 45 minutes to finally get through to get the account changed to my name and for the selling agent to get a cost of the propane still in the tank for closing. We then had to call back- another 45 minute wait -to get through to get a padlock taken off the tank and reattach it to the line into the house. They told me they would come out and unlock it and check the line for leaks. Surprise...today I received a bill for $226.00 for a connection fee an hours labor that I was not told would be billed. I have been on hold 51 minutes and holding now to find out why I was not told about this charge. Worst customer service I have ever had. I am now looking into Ferrelgas and will see if they answer faster. UUGGGHHH

I returned cabinetry to the Baxter Menards on the morning of April 24th. While I was happy to…read morefollow the return policy and wait for a cash refund, the final transaction was marred by a total lack of business etiquette. The associate was visibly annoyed and unprofessional. When I reached for my refund, he snapped at me to leave the money on the counter until he was finished. He then scattered the cash across the countertop and dismissively told me, "You can pick it up now." This condescending treatment was entirely unacceptable.

Unbelievably positive experience! I asked a store employee where to find a particular item and…read moreinstead of just pointing and giving me an aisle number (like HomeDepot) they insisted on walking me to where the item was and finding on the shelf for me!! This happens every time I need help finding an item. Great service!

I always appreciate the helpful employees who continue to deliver high quality, well maintained…read moreequipment rentals. Always a pleasure dealing with them!

We called R & R in the morning for an afternoon snowmobile rental. We are novice riders and new to…read morethe area. The whole crew there was awesome. They gave us some pointer and rode with us to the trailhead. Could not ask for better customer service. The sleds were top notch!

I just left this ACE and am livid. We are in the middle of an exterior paint project and ran out of…read morepaint. I called to make sure they have the exact paint I need and what time they close. The guy on the phone was not at all friendly and somewhat dismissive, but yes, they have it. We drive the 20 miles in a rush before they close. The same guy at the paint counter (older, acts like we are bothering him) say they don't have that particular paint. He didn't listen to me well enough on the phone!! Now everything else is closed and we are SOL. Maybe if someone calls, instead of acting like they are stupid, you listen to the details of what they actually need????

Needed a 3/8" PIPE tap. I'm 50 miles away, but I have a friend driving through Brainerd this…read moreafternoon on their way here. They agree to stop and pick up the tap. I text her what I needed, capitalizing the word PIPE so there's no mistake. When she shows the text to the kid working there, he asks a lot of questions about the length of pipe she wants. She calls me and puts the kid on the phone. I explain I need a 3/8-inch PIPE tap. He seems to understand, but when my friend got to my place, again FIFTY miles away, it was a standard 3/8-16 tap for a bolt, not a PIPE. Big difference! I suspect that this store hires kids to fill shoes at minimum wage, and they don't need to know anything about hardware, just have a nice smile. I'd return it, but I'm not about to drive a hundred miles round-trip for an eight-dollar tap. I'll order one from Amazon, and wait a couple of days. This place isn't worth the hassle and grief to deal with the incompetence. Even Home Depot does a better job. BTW, the new ACE Hardware in McGregor is ON THEIR GAME! Unlike this place, those guys KNOW the hardware business! Pop