I bought a new computer and Larry Fairchild set it up for me by transferring all my files and…read moreinformation from my old computer to the new one. Larry even called a week later to make sure everything was working as it should. He tries to save you money on PC's by getting the correct drives that I need. Larry also added a solid state backup drive to my new computer. I live in NW Arkansas but gladly drive the 100 miles to get Larry for my computer needs. I have know him for over 10 years and Larry is the most honest and reliable computer tech that I've ever known.

Locally owned and operated shop in a convenient location in downtown Branson.Dropped off my desktop…read moretower at 9:00am for a hard drive replacement and operating system upgrade. All work was done the same day beyond my expectations. Super knowledgeable technician, explained everything in plain English and no tech jargon. They are also collocated with the only cel phone repair shop in Branson.

I love the computer I purchased from them and they copied everything from my old laptop. I had put…read moreoff getting a new computer because it is usually such a hassle. This time was great! Everything was ready to go when I got home. I had an issue today and within 5 minutes of walking in the door they had fixed it! Really nice to have a computer shop you can trust!

I came to this business before and the service was just OK. This time my experience was just…read morehorrible. I came for repairs like last time and right off the gal that took my information was half asleep and uninterested. I guess she took my concerns down so I figured I'd continue and see how it goes, a mistake that was. The following week the tech, who "worked" on my laptops, contacted me by phone and he proceed to lecture me about my laptops being too old and he strongly recommended I not connect to the internet with them. He kept on about it through out the call, even though it was not was i was wanting or asking help on, I needed physical repairs on two of them. He spoke like he was an expert but said he couldn't fix them. It seemed like he was pushing me to purchase new laptops they sell as mine were too far gone. He charged me $50 a piece and all i got was a fixed pin in the charging port of one. I was a bit upset about this conversation but figured i could read his notes on my invoice for better understanding as I was at work when he called. I asked him to put what he did on the invoice and I would come and get the laptops soon. When I arrived I paid the $150 for the "repairs" and took the receipt. On my way home i reviewed the invoice and got even more upset. The tech pretty much gave me another similar lecture about the computers being too old, "20 years old" which was a complete lie. He did not document what he did and didn't even put the right customer's account information on the invoice like my name and address. It was under someone else. I was so upset that they didn't do much of anything I called them when I got home. I called their store and briefly spoke with the tech as he picked up the phone, I demanded to speak with the owner and the tech supposedly forwarded my message to the owner (Chad) as Chad wasn't available at the moment. Over the next week I attempted to contact Chad but could only leave messages with the tech. Chad would take his time and call me back when I was not available. We played a little phone tag but I discontinued my efforts to get satisfaction when Chad continued to call me at times when I was at work and I requested for him to call me afterwards. He didn't and he made no additional efforts to address my concerns. This was a bad experience. Watch these guys if you have repairs that are needed as they'll take your money and its a real possibility they'll rip you off, as that is completely how i feel. I will not go back as I had my laptops repaired elsewhere in town. BEWARE!

Frank at Branson Cell Phone Repair was a gem!! I was passing through town and took my phone in for…read moreservice, as it had been acting up all week. Frank looked at it, did SOMETHING , and voila: my phone was no longer acting up! Thanks, Frank!

I rarely leave negative reviews, especially for small local businesses. I genuinely wanted this…read moreexperience to end well because I prefer supporting local shops whenever I can. Unfortunately, I can't recommend this one based on my experience. The repair itself initially wasn't properly completed. After the screen replacement, my phone's GPS no longer worked. When I returned the next day, I calmly explained that I wasn't trying to blame anyone. In fact, I specifically told the technician that I understood a loose connector or antenna cable was a simple thing to miss during a repair and that I just wanted my GPS working again before leaving on an extended trip. Instead of simply checking the phone, I was immediately met with hostility and repeated profanity. I was told it must be something I had done in my settings, there's no effing way it was his fault, but sure he'd take the effing blame, eff this and eff that. Before he would even consider reopening the phone, I was demanded to factory reset it despite telling him there was no change of settings. Throughout the interaction, I found myself trying to de-escalate the situation even though I was the customer bringing back a warranty issue. Finally, after over an hour of back and forth, he took the phone and reopened it, put it back together correctly, and the GPS magically was working perfectly again. I verified with a GPS diagnostic app that it was once again seeing over 70 satellites, but he wouldn't even look at the screen or acknowledge that the problem had been corrected. There was no explanation or apology for the way the situation had been handled. Another issue was payment. At no point while requesting a quote or while the repair was being performed was I told the shop only accepted cash. I didn't find out until the repair was complete, when I handed over my credit card and was simply pointed toward a small dirty "Cash Only" sticker on the counter. That put me in an awkward position that could have been completely avoided with a simple heads-up. While I was there I witnessed other customers facing the same frustration. The customer service issues continued after that. I explained that I needed an itemized receipt for a Chase Purchase Protection insurance claim with a deadline. I was told it would be emailed to me. It never arrived. I even created my own receipt form with all of the business information and repair details already filled in so all that remained was for the technician to verify the information and fill in the parts and labor amounts. He refused to do that as well. I was also told I would receive my original damaged screen/frame assembly back, but that never happened either. The phone is also having issues with the microphone after the repair, but I'm not even going to try dealing with that technician again, I'm done. A quality repair experience is about standing behind the work, communicating professionally when a customer returns with a legitimate concern, being upfront about payment expectations, and following through on promises. Unfortunately, this experience fell well short of that standard. If you choose to use this shop, I strongly recommend taking a deep breath before entry and not leaving until you have thoroughly tested every function of your phone, confirmed everything works correctly, received any promised original parts, and have a complete receipt or invoice in your hand. Buyer beware.

I just got my computer back yesterday. It flies again and without the very annoying and possibly…read morefatal liquid radiator issue. Very reasonable price for parts and labor, very friendly and helpful and obviously very skillful and knowledgeable. I'll definitely return for ANY computer problems in the future.

I rarely take my PCs to pc shops. I found out what I needed was going to cost me more than I can…read moreafford right now and let them know that I'll have to cancel the request of rebuilding it. They packed my stuff up and waived the bench fee and let me know they also ran tests for all my equipment I brought in and told Me what worked and didn't work. The only regret I have is not having the funds to get my pc done through them. In a line of work where people are often dishonest I'm touched by how kind and straightforward they were. If you don't know anything about PCs or how to work on them take it to these guys they'll take care of you.