I love the computer I purchased from them and they copied everything from my old laptop. I had put off getting a new computer because it is usually such a hassle. This time was great! Everything was ready to go when I got home. I had an issue today and within 5 minutes of walking in the door they had fixed it! Really nice to have a computer shop you can trust! read more

I came to this business before and the service was just OK. This time my experience was just horrible. I came for repairs like last time and right off the gal that took my information was half asleep and uninterested. I guess she took my concerns down so I figured I'd continue and see how it goes, a mistake that was. The following week the tech, who "worked" on my laptops, contacted me by phone and he proceed to lecture me about my laptops being too old and he strongly recommended I not connect to the internet with them. He kept on about it through out the call, even though it was not was i was wanting or asking help on, I needed physical repairs on two of them. He spoke like he was an expert but said he couldn't fix them. It seemed like he was pushing me to purchase new laptops they sell as mine were too far gone. He charged me $50 a piece and all i got was a fixed pin in the charging port of one. I was a bit upset about this conversation but figured i could read his notes on my invoice for better understanding as I was at work when he called. I asked him to put what he did on the invoice and I would come and get the laptops soon. When I arrived I paid the $150 for the "repairs" and took the receipt. On my way home i reviewed the invoice and got even more upset. The tech pretty much gave me another similar lecture about the computers being too old, "20 years old" which was a complete lie. He did not document what he did and didn't even put the right customer's account information on the invoice like my name and address. It was under someone else. I was so upset that they didn't do much of anything I called them when I got home. I called their store and briefly spoke with the tech as he picked up the phone, I demanded to speak with the owner and the tech supposedly forwarded my message to the owner (Chad) as Chad wasn't available at the moment. Over the next week I attempted to contact Chad but could only leave messages with the tech. Chad would take his time and call me back when I was not available. We played a little phone tag but I discontinued my efforts to get satisfaction when Chad continued to call me at times when I was at work and I requested for him to call me afterwards. He didn't and he made no additional efforts to address my concerns. This was a bad experience. Watch these guys if you have repairs that are needed as they'll take your money and its a real possibility they'll rip you off, as that is completely how i feel. I will not go back as I had my laptops repaired elsewhere in town. BEWARE! read more

Over the years, I have bought new and used computers from Computer Innovations. I have been pleased with every purchase. Their prices are better than reasonable and the in-house computers they build are, in my opinion, superior to the mass-market machines sold at the big-box retailers. When I had a software conflict on my year-old machine built at Computer Innovations occurring after installing a dozen or more software programs I installed from the Web, and it was beyond my ability to straighten out, I took my computer in and had it back the next day. The price was very reasonable. Computer Innovations has real technicians that know their stuff. They are glad to answer questions and when assisting with choosing a computer they do not try to upsell just to grab a bigger sale. My current in-house-built computer was recommended to suit my needs and was around $200 less than the one I was considering. Asking about my wants, needs and how I use a computer, I was directed to the less costly device that has been more than adequate for my needs. I wholeheartedly recommend Computer Innovations and this firm will be my place-to-go for my computer needs. read more

I wouldn't bring anything here that needs to be done in a hurry. No one I've talked to has any sense of urgency about anything. I'm waiting 5 days for them to look for a replacement part. Not receive, jut look for it. read more

I needed a second monitor, so I started calling around. This is the only store that answered their phone. So I headed over and the owner spent more than an hour helping me get the best fit for my needs, and he even hooked it up to make sure everything worked. A great experience. read more

I've purchased products here and also had them do some repair and maintenance. Great work! They are very timely, incredibly courteous, and thoroughly explain everything. They provide an invaluable service to Springfield. Highly Recommend. read more

Took laptop in for check up and all issues were resolved. Easy folks to talk to and understand. John and Kirsten were great. Thanks again

Great knowledgeable staff competitive prices. Got a monitor here cheaper and better than I could get at Sam's club.