Both of my parents entered hospice care with Gracious Care Hospice on the same day. This transition…read morewas expected for my Mom, but unexpected for my Dad. It was an overwhelming time of change. I'm especially directing this review towards the hospice team that came into my patents's home to provide hands on care. We were very fortunate to have Alyssa, Trey, and La Sarita help us out. They were excellent communicators and very caring and competent. They exhibited great teamwork. They addressed our questions without making us feel like we were wasting their time. An additional note. After my Dad passed, just 13 days after entering hospice, my Mom did not want to sleep in her bedroom alone. Gracious Care Hospice made arrangements so we could keep my Dad's rented hospital bed so I could sleep next to her and hold her hand as she grieved the loss of her husband of 68 years. That act was outside of the hospice routine, but was a key to helping my Mom pass peacefully, 17 days later. Thank you, Gracious Care Hospice.

This community is where excellence of Care and Home Meet. They care of their residents as if they…read moreare family..... Linda, ED. Jessica,,BOM. Crizzel RN and the rest of the staff, make it to where the culture is very safe and comforting.

WARNING. New Horizon does not care about their clients. THEIR caregiver stole from me & they lied…read moreto me & WOULD NOT call me back. My renters insurance only paid 1/4 that was stolen. The owner told me she would call me back & that was 8 months ago. Will not text, email or answer my call.

When my mother left a SNF, after a fall that put her in the hospital, we contacted New Horizons to…read moreobtain assistance for her back in her home. They sent Victoria, who has been an awesome caregiver. Both my parents enjoy having Victoria come weekly, and she does housework so my mother is able to do things she enjoys. She is willing to undertake other tasks, too, and that may be needed in the future. It will be easier to do so since both my parents love Victoria. Going through New Horizons takes away the bookkeeping burden of hiring an independent worker. My parents and I just hope Victoria gets enough benefits from working with the company to keep serving us.

If I could give Lumina 10 stars I would. The care and compassion they have for their patients and…read morefamily is beyond amazing! They were truly a gift when caring for my brother. The nurses, chaplain, social worker, and CNA were a Godsend! They don't just treat and take care of the patient, they are there for the entire family! Having a company like Lumina in this community is a blessing!

My mother has cancer, Lumina folks approached me while she was still in hospital to offer…read morepalliative services. I was really looking forward to added support as I knew our journey ahead was going to be challenging. Unfortunately, not even Lumina knows what is meant by palliative care. Each time we had a need, I would contact them and they'd say, "oh we don't do that. But call us we are here to help 24/7." Problem was they could not define what it was they were there to help with. They also kept referring to my mom as being in "hospice" and we are not there yet, that's why we signed up for "Palliative" care. Honestly during the month we worked with them trying to figure out what they could do for us- the only thing I figured out was that they were supposed to keep us from using the ER for services. So at this point "palliative " care must mean, "make sure we keep that person out of the hospital/ER" aka cut costs so they get paid. Very disappointed!

They do not answer the phone at night. It is not 24/7 care as they say it is. Please, as amazing as…read moretheir staff is (because they really are all amazing people with hearts of gold), choose a different agency that answers the phone 24/7! Also... edited: the one request we had on the very first day was for one specific medication and we had documentation for why it was necessary. They assured us it would be readily available, no problem. But when the time inevitably came? They unilaterally decided the cost was too much and gave us the specific medication we had said did not work at all. They didn't even bother to call and ask if we would be willing to pay for it out of pocket. We absolutely would have, it was $100 for my dad's last greatest fear of pain at the end. So they decided on their own that his comfort in passing was not worth $100. This should be criminal. And I know none of their actual caregivers would have chosen that decision in a million years. But please, for the sake of your loved ones, go with a different agency.

You were not a help you were part of the problem. You…read moredropped my mother like a hot potato before barely getting started. She had no pt ot and speech therapy For two weeks after getting out of the hospital. The only person that came was the speech therapist and she declined rapidly. Now my understanding is that you are in home care therapy temporarily until people can get up walking again. So she was walking two weeks ago even after her stroke. And you don't care for people like that? That's a bunch of BS... And I don't want you in my home or near my mother. How fr##king pathetic. You didn't want to work with me trying to take care of my mother at home and didn't even try. It's partially your fault for her decline. Your RN changed dates twice... No pt even after order was signed and no ot even scheduled you guys are part of the problem with the health care system in our country! Might as well live in Russia.

I am so happy that I was referred to Integrity Senior Living Advisors when I needed to find an…read moreadult care home for my Dad. Theresa and the team provided excellent support and guidance to find a great home match. This was a situation where I found out Thursday that I needed to find another living arrangement by Wednesday. I was able to view multiple homes to find the right fit. Dad is getting the care he needs thanks to Theresa.

Theresa, Natalie, and Josh were miracle workers for our family. My father was in the hospital and…read morehad some complex needs that were impacting placement options. Theresa and her team were compassionate, knowledgeable, action oriented, and strong advocates for my family. Over the course of a week we toured multiple places, exchanged dozens of messages, and found a place for my father to discharge to that was well suited for his needs. Mornings, evenings, weekends- they were available to us. This has been one of the most stressful and overwhelming experiences to navigate as a family, and Integrity Senior Living Advisors guided us with genuine kindness and top notch expertise each step of the way. My family will forever be grateful to them. If you need help navigating placement needs, stop everything and call them.