I wish I could give these crooks zero stars. I wouldn't recommend this place to anyone. I'm not…read moresure if it's just a horrible business model or if the owner and his crew are just awful. Regardless, it's a no for me, dawg. Here's the story. My spouse got on their website and found a couch we liked. We bought it. Cool, right? No big deal. This was sometime in March. The delivery was early April because of the pandemic and we understood completely! They said they'd call to set up a delivery time once their manufacturer sent them the couch. The date rolled around and we didn't hear from. We didn't hear from them until we called and they gave us a new delivery date. In May. Okay. Fine. The date rolled around and we didn't hear from them. We called. They told us the couch we ordered was out of stock. Wait, what? You couldn't have told us that when we bought it?? You let us pay for it and didn't even have it?! Crooks. We want our money back and they said no refunds. Ummmm you have to make a sale to refund something. You have our money and that's it. They gave us a June delivery date. Guess what? You notice a pattern going on? The date rolls around. Couch? Nope. Money back? Nope. Can we speak to the owner? Nope- he apparently doesn't speak with customers. WHAT?? What kind of business is this? After they gave us a July delivery date we filed a dispute with our credit card. Within 20 minutes they called us and told us we could pick up our couch by the end of the week. THE END OF THE WEEK! Soooo what's that about? We finally have it and it is a great couch but I'd rather pay double the price than to deal with these loony tunes again. No thanks.

Met the owner there and was so helpful!! After shopping around for weeks other places, I wish I…read morecame here first so many options, awesome customer service and best price in town. We love our couch it's withstanding our 5 and 3 year old shenanigans :) we went back for a mattress for our guest room. It's now our first furniture stop instead of the last.

disappointed that I was told afterwards (given a total plus tax) that the ottoman was not include…read more BUT THE DELIVERY GUYS WERE GREAT!!!! they were on time very respectful & cleaned up after themselves.

We came in looking for living room furniture. I would not recommend their sofas/loveseats. Every…read moresingle one we sat in felt very uncomfortable. Cushions to hard, to soft, sank in the middle, fabric felt thin, could feel the shoddy frame ...I felt like Goldilocks looking for "just right" fit. I will say we were greeted immediately upon entering store, and asked multiple times if we needed assistance. We did peruse the appliances and they all looked solid. Name brands and great looking prices. I would come back when we are in the market for appliances, but the furniture I felt let down. Not to mention some of the styles seemed a little 70's ish!

Service was great, I can't remember the gentleman name but he was brown skin with glasses and older…read moreguy helped me a lot decided on what I wanted. It was so many options from sectionals, to bed sets to lamps and so much more. There were good prices so much to actually look at I was so surprised.

We ordered a new table from their Miamisburg location in anticipation of hosting our daughter's…read morebirthday and an open house for when we adopt our other daughter. We bought from them because they had a 10-person table they said was in stock. We received a delivery date indicating they would be delivering 1 TABLE and 10 chairs. The delivery drivers (not anyone from the store) showed up and told my wife the table was back ordered 6 months and they only had the chairs. Meanwhile we have already given away our old table and chairs so now we are left with no where to eat dinner or host our events. 0 out of 5 stars really, but you can't choose that option.

As a landlord I am always on the look-out for good used appliances at decent prices. Decided to…read morecheck out Prestige. My salesman was very friendly and knew about the appliances he had, both on the floor and in the back. Pros: Friendly staff. Constantly changing inventory. Staff willing to bargain with you. Financing is available. Cons: Small location makes the display of appliances seem a little cluttered, but that is not so bad. Delivery fees seem high to me... Prices seem a bit high for what is offered. Note: The salesman admitted to me that they buy used/discarded (i.e. refurbished appliances) from a Big Box retailer (you can guess). These are the applainces the retailer removes for free when you buy a new fridge or washer. So, you are basically getting someone else's headache with a very limited warranty. It is not necessarily a bad business concept, but it is one that is inherently compaint-laden simply due to the products being offered.

Sold me a broken fridge and refused to fix it or replace it. Sent a repairman who said it is…read moreunrepairable. I never even got to use the fridge.

The selection, quality and service is one of a kind. There is also custom services offered.read more

The name doesn't really match this business. This is a really nice furniture store. We have visited…read moreit numerous times and allays feel the same - we love what we bought and enjoy the experience. Friendly knowledgable staff that don't climb all over you like many other furniture stores. Now, given that, this is a store with fine quality and in some cases artistic pieces - the prices reflect that. These people know fine furniture and know how to assist. I recommend it for those seeking fine furniture.

Logan at Miamisburg helped my parents build a custom sofa for their family room. He helped them…read moremake sure multiple times the measurements fit the pic pieces they wanted and helped ensure they got exactly what they wanted. He wasn't pushy, he listened and helped with the entire process. We will definitely be looking for Logan again on our next purchase!

Going out of business and even with the sale prices it was more than Morris and King. We ended up…read morebuying a end table at Morris and love seat at Kings all the same week.

We ordered an Amish Entertainment center January 2021. It was crafted beautifully. However, it…read morewas a very long wait. Delivered September 2021. It came in a month earlier, but either the owner, Jeremy, or his assistant, wasn't satisfied with the finishing. They sent it back for refinishing. Good luck having a large store do that. We love the way the draws close. Very smooth. I'd like to add an additional comment on the dining set, see our previous post. We now use it daily and it cleans beautifully. Just a drop of water on a microfiber cloth. Of great importance, if one of the chairs should be damaged, (very unlikely)you can just order another one. I have seen numerous complaints from customers of large furniture stores, stating that when they wanted a replacement, the item was no longer available. That's a big advantage in ordering custom handmade furniture.

Good service. We had them make an entry bench for us and it came out beautifully. The service was…read moregreat and we love the bench!

We just made our first major purchase with Morris Furniture. From the time we walked in we were…read moregreeted with exceptional service. We were able to find the perfect couch with just a few questions asked by the sales rep. The transaction process was quick and we were fully informed about the timeline for delivery. We chose the top tier delivery service and the gentlemen delivering were friendly, courteous and proficient. The item we purchased was a couch and it is the most amazing piece of furniture we own, definitely worth every penny.

Expensive but they have some nice pieces of furniture and decor right in the dayton mall. The sales…read morepeople are walking around to help and u can tell thry work on commission. Saw several things I'd liked but our small house is full.

Fair warning!!! If you are thinking about purchasing furniture from Value City, please think long…read moreand hard before you do. My furniture was damaged before I was able to receive it, they knew it, and they were supposed to have it fixed back in July 2025. In fact, I received a voice-mail message on 7/15/25 @ 11:41am, ph#937-436-9545 left by the Manager (Kathy, Miamisburg/Centerville location); in fact, I still have the message saved on my phone, iPad, and PC in case they try to deny any of this. I have forwarded the Manager's message to several other sources that is set to help me resolve this unprofessional and unethical matter if it is not resolved soon. When the material arrived for repairs to my leather furniture, the furniture repair guy could not believe his eyes. Not only did they send the wrong piece that matched, they left out an entire section. I have gone back into the store more than 3 times since inquiring about when they were ever going to take care of my furniture. I keep getting the runaround from a customer service guy and the Manager (Kathy). First they said, 3-4 weeks at best, then they said 6-8 weeks, then 8-12 weeks...and they have not even granted me a courtesy call, since Kathy left the voice mail on 7/15/25. This is unethical and unprofessional, and they should compensate me for my inconvenience and the stress this has and continues to cause. I still don't even have the material to repair the damage they did and agreed to fix back in July. That was 3-months ago, almost 4. I am still waiting... I will be back on here to update you on how this goes. But, in the meantime, do yourself a favor, and don't end up in this same situation that I am facing. They simply have shown that they do not care. I even bought a set of dining room chairs earlier on, while waiting on resolve. You would think they would have the common decency to show some sense of tact.

Went to see what the store had and the customer service rep who greeted us wanted to argue with me…read moreabout what I wanted, so we left after a cursory amount of time looking at their limited selection for office furniture. She also demonstrated some odd behavior by pulling her mask off as she came towards us. She was wearing it until she saw us, and then pulled it down to her chin. We were both masked so I'm not sure why she decided we didn't care about wearing masks seeing that we were both masked. I don't patrol others' masks but it was just weird to not make a customer comfortable by matching what their etiquette is for mask wearing.

We had a good experience. We were helped to find an arm chair that would work well in our small…read morehouse. The chair was on sale and we also got a military discount. Everyone from the two salesmen to the sweet gentleman who helped load the chair in our truck were polite, helpful and friendly.

Nice options "ok" prices (high but that's how most the…read moredecent stuff is) Good service