The office staff is disgusting, unprofessional, rude and fails to provide any patient care. Dr Ajay Bisht has been my doctor for years and is amazing but his support staff is horrible and the office manager is ATROCIOUS. She has yelled at me and hung up on me. This office has really changed and is more like a meat market than a doctors office. Today my request to speak with Dr Bisht was refused and I was told I would not be allowed to speak with him. On several occasions I have sat in that office and heard the staff loudly discussing other patients, they are embarrassing. THIS IS NOT HEALTHCARE, THIS OFFICE IS HORRIBLE. ITS ABOUT MONEY, NOT CARE! read more

I went to see the doctor as for appointment and the little young girl at the window said I owed $24 and I told her I called billing and she told me I owe nothing and told me to have them call billing .well that was not going to happen so she call the office manager and what a joke and show off in front of the young girl .so i have changed doctors so I won't go back in that office that I been going there for four years without any problems..then I get a phone call from one a the rude staff and told me I didn't fill the paperwork out all the way and I told her I don't like to be told I owe money when I don't because I get a bill in the mail and pay it as soon as I get it ..so the rude staff women said in a very rude state that we will ask you for money every time you come in and then hung up on me ..so rude read more

My mother is going on the second business day without her levothyroxine prescription being processed and she has NO thyroid, so yeah, the medication is important. You cannot get past the office staff, you cannot communicate with anyone else. They say the request has been marked high priority since 9:42 yesterday (11/04/2024) and still nothing. read more

Love my doctor, but to make an appointment for sinuses is ridiculous. Can't make an appointment without taking a covid test first. I have sinus pressure I've suffered from sinuses and to keep taking a covid test every time is annoying as hell! I know it's not Covid if I felt it was I'd take the home test first. I'm not stupid. Why not do video appointments if you're that worried. I'm so over it! read more

Boy has Dr. Bisht changed since my 10/1/2018 review! He is rude and talks down to me. Two years ago I was hospitalized with Acute Respiratory Failure after a month of complaining to his ARNP. After my discharge the pulmonologist ordered Pulmonary Rehab. Bisht's "authorization" girls kept getting authorization for Physical Therapy, despite my giving the the names of the only two Pulmonary Rehab practices in the area. Bisht then yelled at me for causing stress for his staff. After that incident, Bisht was very short & disrespectful every time I saw him. He also spent a lot of the visit complaining about my insurance. The past two years I have developed numerous issues requiring referrals and authorizations to multiple specialists and for tests the specialists ordered. A few days ago I received a call from his office informing me that due to the number of referrals and authorizations I require, Bisht felt I need to find a new PCP for "continuity of care". I had actually had this conversation with Bisht two weeks earlier and had been researching PCP's. I asked to speak to the Medical Assistant I have had a good rapport with. The next morning the MA called & stated because of where I live and the location of most of my specislists, Bisht feels I would be best served finding another pcp. The whole time I was speaking to the MA another person was telling the MA what to say. It boiled down to how soon will I have a new pcp. She stated Bisht would process the authorizations they currently had but would not process any new ones. During all of this , I received a call from an Opthamology office advising they had received from Bisht's office the referral authorization requested by one of my specialists. This opthamology practice IS NOT ON MY INSURANCE. I drove to Bisht's office and advised the MA that the "authorization" dept was sending me to an out-of-network provider and supplied the name of an in-network ophthalmologist. This is another example of how Bisht thinks I stress his staff. Oh, the Call Center that answers for Lakeview. It is normal to be on hold at least 45 minutes and an accidental disconnect is not uncommon. I wouldn't recommend Ajay Bisht or Lakeview Healthcare Systems to a cockroach! read more

The doctors in this healthcare system are not great but at least okay. What sucks is the system itself. Whenever you want to make an appointment or ask a question you call a # that is like a phone bank for all the doctors in the system. More than anything that phone bank operation IS THE PROBLEM. They screw up constantly. Tell you the wrong address for the doctor, don't return calls, tell you you are set for your appointment only to find out you're not etc. Also one of the Doctors once blocked me from getting my normal yearly blood tests which he had approved and I needed. When I got to Quest they said "no, the doctor has blocked you from getting them." I said "WHAT?! I just talked to their office to confirm this appointment a couple days ago!" I called the office and they said "We don't know what happened but the doctor has said no and he's not here today so we can't do anything about it". Having driven all the way there I was super angry about it. Long story short after having gotten ready and driven the 15 miles into the appt just for this. I had to yell at the people at the dr. office by phone from Quest, but they still said no. Then just as I was leaving they somehow managed to fix it and called me back. But look what they put me through, having to fight with them on the phone for 10 minutes to get my blood test which had already been approved and ordered. That kind of thing shouldn't happen. Some of the doctors offices also would fail to call in my prescriptions so when I went to Walgreens to pick it up they said "No one has called us with the prescription". Luckily I had the paper with me but again, just malfeasance. Another time, I had to see a doctor quickly for a health crisis and I said "Is there an outpatient clinic I can go to near me today?" They said "yes but not near you, and sent me about 15 miles away. When I got there I saw a sign on the wall stating that there indeed was a clinic NEAR ME after all. I asked "Is this other clinic still in operation today?" They said "Yes"! So one of the operators I spoke with at the phone bank failed me again! My final complaint is that after I left this horrible system I went back there to get copies of my medical records because I had already asked them to send them over to my doctor a week before and they said they were doing it that day, but they never did! So I stopped by the office to get them myself, in person, with ID and all, and they said "No, if you want them yourself you have to pay $1 a page x 25 pages = $25. I said "What?! They're MY records!" They insisted. I said "No, that's ridiculous! They're MINE!" Later I called the Lakeview Healthcare System # to see what was up with that and they confirmed it. I said, "But they're MY records! And anyway it doesn't cost a $1 a page to make copies when they have a copier right there in their office!" (I even offered to just take phone pictures of them or copy them myself, but no-oooo!) So all in all this is THE WORST experience I've ever had with ANY health care system in my life and I'm retired now. Save yourself a lot of pains in the you know where, and DO NOT SIGN UP WITH THIS SYSTEM! read more

Trying to get in touch with your doctor or someone in his office is like pulling teeth. It's my health, and I want to know what my tests have said. I have looked at labs on my portal, and no one ever discussed some of the conditions listed. I like Dr. Bisht, but he is overworked and understaffed. read more

This place is a joke. The receptionists are very unprofessional and the phone line never fails to have a hefty wait. I had an appointment for 1:30 and they directly told me the address to the wrong office which was closed. They're nice, but nice doesn't fix health problems. read more

Been going there for years and every trip get worst, long waits even with early appointments, very rude receptionist who is bossy and has no caring for patients. Then Dr Hernandez left and things went down hill, my last visit they did incorrect coding on routine office visit that normally cost me $5 and it resulted in a $70 bill that they say is my problem cause my insurance did not cover the items coded incorrectly. Just a mess, I am done with these people. Even the new Doctor is a mess, just wants to prescribe more pills that are not required and then he even screws up the prescription for them. read more

Have seen Dr Bisht for several years. Very thorough and caring. Listens and welcomes questions. Knows I ask for and want info and refers me to doctors who also are receptive. Welcomes my being a partner in my care. 5 stars. Deducted 1 star for phone system. Office phone system needs much improvement but most staff very helpful. Good Patient Portal. read more

I don't know how many doctors are tied into this network but I can assure you that this Lakeview Internal Medicine group has the most horrendous phone system of any business medical or private that I have ever dealt with. Terrible. Looking for other doctors in the area as we speak. This group is a joke. You can't manage phones how are you going to manage healthcare? read more

This is insane that a medical facility is not following basic protocols to prevent the spread of covid. The waiting room was crowded! People were sitting on the seats marked "do not sit here". The receptionist could not care less. The nurse who draw my blood was wearing a mask with valves! She was literally breathing into my face! Unbelievable that a medical professional would wear such a mask! read more

Great doctors. Felt like I was in really good hands in their presence.

This place is a joke. Especially Dr. Bisht. He literally doesnt let you speak ie they want to get patients in and out as quickly as possible. When i finally told him of my condition, "Dr" bisht literally said "well, what do you want me to do about it?"-as if he were an idiot and i were the Dr. Do NOT go to this place. Ive never encountered such rude ineptness as i have with these "Drs." read more

I went to this office to find out more information about the services provided here, while waiting in the waiting room i heard the staff talking so loud and about their personal lives ie: sex. the waiting room was full of complaining patients, no one seemed to care. I even heard someone (i believe the purple haired employee) yelling ...yelling in a rage at some one. It was ridiculous so i left. I dont know who owns this company but if thats the type of staff they keep it doesnt reflect well on them and i dpnt have high expectations for the doctors either. read more

Dr S.Cheema was our pcp for over two years and recommended by our ins agent. Initially, he and Dr Chang were very happy the ins agent had recommended them and my wife and I were pleased with the care even though always feeling as if Dr Cheema was most interested in seeing as many patients as possible. Not once in two years did i see him personally use a stethoscope! I began having increased osteoporosis of the lower back and was prescribed PREDNISONE. After remaining on this medication for three weeks, I began feeling worse and each visit asked if it was a medication I was taking. Dr S Cheema insisted I remain on it for almost 13 months which almost destroyed my adrenal glands. When confronted with the facts he said I should find another physician and I did which actually brought me from bedridden state to normalcy. His practice is about the income $$$ vs the patient as I was told by one of his former nurses. read more

Discrimination of the "Physically Challenged"......when I arrived at Br. Bisht's office yesterday to pick up a prescription that was OK'ed & written out & called at my home. When entering an employee gave me a cup and said I have to urinate in it before they would give me the Perscription that I drove over 30 minutes to reach.......The Problem is that I have been Crippled with Multiple Sclerosis for over 36 years and now have an Enlarged Prostate both of which restrict the Pee on Command Thing. They said the only solution was to sit there and drink until I can go,......NOT with Neurological Issues!.........So after a half hour, I had an appointment elsewhere and I left and muttered I'll see another Doctor......So this morning I called Lakeview I.M. to say I would like to come in after drinking lots of water and hoping I would make the drive there without springing a leak in the car and they said " You were flagged and no longer a patient of the Doctor" after 5 plus years of seeing Dr. Bisht..........This is HORRIBLE practice by Lakeview.....Think twice before you enter here! read more