As a pain patient already anxious about receiving proper care due to the stigma that surrounds pain…read moremanagement, I complied. I suspect many of the positive reviews here were generated the same way - patients who are vulnerable, hopeful, and simply grateful to have been seen. Those reviews do not reflect the ongoing experience of patients with complex needs who depend on this practice for consistent and reliable care. My experience tells a very different story. Communication at this practice is virtually nonexistent. There is no patient portal or app. The only option is a fractured third party phone system that rushes you off the call and does not route urgent concerns to anyone who can help. Over the course of three months I recorded zero returned calls despite repeated attempts. When I persistently requested an email address after being unable to reach anyone by phone I was met with resistance and hesitation. Once I finally obtained an email address every message I sent went completely unanswered. On my first visit the physician entered the room on his phone, spoke for approximately two minutes, did not review my full medical history, and never made eye contact with me. For a patient with a complex chronic condition requiring careful consideration this was not only dismissive but clinically irresponsible. On a subsequent visit he refused to communicate with me directly and conducted the entire interaction through his medical assistant, never speaking to me himself. My time at this practice was further marked by repeated medication lapses due to administrative failures that caused me direct and documented harm. Rather than receiving care and support I was met with indifference. On one visit I was seen by a medical assistant acting in the capacity of a provider with no licensed physician or nurse practitioner present and received no appropriate medical attention. I was subjected to coercive tactics regarding procedures I had not consented to and felt pressured to agree to treatments in order to continue receiving my medications. When I declined I experienced a notable shift in how I was treated. When I requested my medical records I was met with resistance and significant delays making it extremely difficult to transition my care and provide other providers with the documentation they needed to treat me appropriately. To make matters worse my Explanation of Benefits documentation shows that this practice owes me a refund due to an overpayment. Despite multiple attempts to contact them to resolve this financial matter I have received no callback and no acknowledgment. The same communication failures that affected my medical care have now extended to a financial matter they are obligated to resolve. The cumulative impact of this experience on my health has been significant and measurable. The administrative failures and lack of appropriate care caused me direct harm that affected my overall health and quality of life. The stress of managing these failures on top of a serious chronic illness compounded my suffering unnecessarily. I strongly urge anyone considering this practice to proceed with caution and to document everything from day one.​​​​​​​​​​​​​​​​

After having the nerves in my back treated, my quality of life has improved tremendously. I am…read morevery pleased with the path they chose to help me. Everyone at the clinics really do care about making your life better. I would strongly recommend them to anyone who is dealing with constant back and hip pain.

I've been to him twice now and he's absolutely amazing. Professional and makes you feel welcomed…read more He was able to fix my jaw and some back issues. definitely would recommen.

Dr. Gale took his time to help me with my back issue. He helped me recover after a really bad car…read moreaccident. I would recommend him and his team.

Dr. Elkins is wonderful. Great bedside manner, willing to investigate leading to great outcomes.read more

My daughter uses this MD as her OBGYN. Dr Eldor. And he is the nicest guy. Was a rocky start with…read morethe mid wife. But it is showing to be a great place

They r awesome!! Children. Or women with pregnancy r awesome.. Dr there r awesome and they r very…read morecautions treating people.. Children cries for shots but they provides to make children happy again. Women and children r easier to come .. They r one building for both sites love it

Dr. Giles is a good doctor. He took the time to listen to me and took what I said in to account..He…read moredid not just "smile and nod". I was really sad when my insurance changed and I could no longer go to him.

After over a month of claiming my PCP hadn't completed my Dr' s Oder (referral), multiple phone…read morecalls, to my PCP and their office as well as Blue Cross (who repeatedly told me that it has approved a month ago) they then told me they couldn't make me an "evaluation" appointment for three more weeks. Ridiculousness poor business practice. You might as well rehab yourself since your recovery is not a concern of theirs....

Don Valle & his team are friendly as well as very knowledgeable. I started with them to get ready…read morefor my knee replacement & am back with them post surgery. I would not be recovering as quickly without their help.

When I miscarried at 16 weeks, Dr. b cried with me at my loss. Then I conceived again with her help…read moreand have a beautiful boy! She is very compassionate and caring. Wonderful bedside manners and a beautiful smile. She stayed with me the whole time I was birthing (over 12 hours). Ended up going into surgery for a C section due to baby stats dropping. He is my miracle child. Thank you, Lynne!

This review is not a reflection of Dr. Baumgartners competency as an OBGYN but more so a review of…read morethe content of her character. I have been a patient of Dr. Baumgartners for 6 years. She delivered my youngest daughter, no complications, 5 years ago. Im currently 22 weeks pregnant with my fourth child that is the direct result of IVF. IVF pregnancies are considered higher risk than normal pregnancies because of several factors. At 20 weeks pregnant my PCP at Christus in Athens made the recommendation for me to deliver at Christus in Tyler due to their Level 3 NICU. That way if God forbid anything beyond normal care was needed, for my child or I, we would be in the best possible care locally available. So I decided to schedule an appointment with an OBGYN that delivers at CHRISTUS in Tyler to see if I felt comfortable making the switch before making any rash decisions. I went to Dr. Baumgartners office at 22 weeks pregnant for follow up and an anatomy scan which is done between 18 to 22 weeks. As we are moved to the sonogram room for the anatomy scan a lady comes in and asks me if I'm scheduled to see a different OBGYN. I then explain to her that I have indeed scheduled an appointment to meet with a different OBGYN but have not met with her yet. That after that appointment with her I would decide if I would like to make the switch to deliver at a larger hospital, with a superior NICU, since this is an IVF pregnancy. Or make the decision to continue to see Dr. Baumgartner. The lady left the room for a few minutes then returned. She then informed me that if I was going to switch OBGYNs then Dr. Baumgartner wasn't going to preform my anatomy scan. I was in utter shock. I then tried to explain to her again I had not yet switched to the other OBGYN. That I just wanted to explore another option and then make the decision on what I believed would be best for me and my baby. She then repeated herself again stating "well then Dr. Baumgartner will not be doing your anatomy scan today." So I let her know if Dr. Baumgartner is refusing me medical care because I may or may not switch to a different OBGYN that tells me all I need to know about who she is as a person. I gathered my children and went to leave. As I walked out the door she says "And just so you know if something were to happen at Athens we would transport you and the baby to Tyler anyway!" I didn't respond and continued to leave. This comment just concreted my thoughts that if something were to happen it would be better to already be in Tyler. As oppose to risking our lives by having to take an ambulance ride to receive extensive care in what could be a life or death situation. I still simply cannot believe I was refused an anatomy scan of my child simply because I wanted to explore another option. After 6 years at Dr. Baumgartners I will never go back or use her as an OBGYN again. Im not even sure how what transpired today is legal. I'm very disappointed at how she conducted herself in such a childlike heartless manner. Very unprofessional. Us pregnant mothers deserve better!

Nice place for a doctors' offices! They set up appointments, but they may take some walk-ins…read more Fasting labs drawn 3 business days before a scheduled appointment. The staff is very friendly & helpful. There are multiple doctors at this site, so someone can usually work you in one way or another.