We spent an awful lot of money with this company for a garden structure. I cannot go into detail because our case is currently in the hands of solicitors. However what I can say is our experience is very similar and equally as bad as a lot of the other reviews. A lot of the previous negative reviews have vanished, however I did manage to get screen prints of them all before they strangely disappeared. You obviously have to do your own research and decide yourself if you want to use this company, but for us, the whole experience with this company and the MD Peter Luke Morris, has caused us nothing but UPSET, EXTREME STRESS AND WORRY, BOTH MENTALLY AND FINANCIALLY. I will definitely update with more info as and when I can, but at the moment I have to do the right thing and let our case be dealt with through the proper legal channels. read more

DO NOT DEAL WITH THEM!!!! Solicitors now involved and they have failed to respond to the letter. This is now heading to court. DO NOT TOUCH THIS COMPANY!!!! If you want to pay £35k for a product which 14 months later has still not been delivered and have to deal with the worst customer service, except when they want the deposit and first payment for production of the product to begin then Lanai are the ones for you. We have been dealing with Lanai since the 25 Jan 2017 and it is now March 2018 and still had nothing delivered despite constant chasing. We were never kept in the loop about apparent issues with the glass suppliers which suddenly seemed to arise when talking of legal action. Oh and they will delete this post like they did previously so they can take someone else's money and not deliver. They promised to refund my money but as with many of the other FAILED promises they did not send out the cheques. I have now instructed my solicitors to proceed further. Look at the many recent reviews and you will see they same issue as I have been facing. DO NOT TOUCH THIS COMPANY!!!!! read more