I have typically purchased all of my instruments from tho big box retailers and can't say that I…read morehave had a bad experience. However; I swung into lancaster music one day since it's close to the house and was blown away by the knowledge and customer service of the entire staff. I spend a lot of money on musical equipment, but I do take my time using multiple trips to pick what I want. No matter how many times I have gone in just to play around they have been extremely helpful. Not to mention they have prices that either meet or beat any other retailer AND stand behind their products.

This place is a very good school. My hubby started out with Guitar Center and try to learn play…read moreguitar from them and he was not getting anywhere. My husband met Sam who became his teacher. This guy is awesome! He got hubby a whole lot further down the road playing guitar. Check this place out ! This place knows how too hire good teachers.

Guitar Joe is the BEST!!! I've frequented Grapevine Guitar…read moreLoft for several years. A great place to find a variety of quality guitars. Joe knows is always helpful, courteous and informative. And he's an all around great guy to talk to. It's a pleasure doing business with Joe and the entire team.

DON'T BOTHER GOING HERE!…read more I purchased a brand new Fender Squier Mini Strat Electric Guitar, a (supposedly leather) guitar strap, and a used Blackstar amp. I only played the Fender Squier Mini once after removing the plastic, and it plays, but it doesn't sound like it should. I also attempted to use the "leather" guitar strap with the Fender (which was suggested by the salesperson for this guitar), but it didn't hold the guitar and started fraying after one use. Then, after using the amp only 3 times, it completely stopped working. It turns on occasionally but none of the buttons work and there is clearly something wrong with the internal electrical system, so it's useless. I reached out to the manager of this store about returning these items but I have not heard back. I would definitely NOT recommend this place!!

I signed up for introductory guitar lesson about 2 weeks ahead of time. Guitar Center sent me…read moremultiple emails welcoming me and reminding me that I was on the "RSVP List". When I arrived it was a huge disappointment. No one knew I was coming, and there was no class. Big waste of time and very unprofessional way to treat a customer. I am now looking for another place to take guitar lessons.

Just left the store. Eli was great. He made sure I got a fair price for my trade in. I was about to…read moredrive to the Denton store because they had the guitar I thought I wanted, im glad I didnt. I got a beautiful guitar and case for a great deal. I was sad to learn Nick the manager has left the store. I always enjoyed talking to him and it seemed like he was well respected.

Took my new-to-me 7 string to Daveo to set up since the previous owner didn't do it correctly. It…read moreplays like a dream now and he was even able to get it done same day. Highly recommend this small shop for repairs/setup!

I have been doing business with Dave o and crew for 5 years,their service is outstanding in the 5…read moreyears Zoo music has set up and repaired 15 of my Guitars.I trust no one else and will continue . John Raden

The knowledge of the personnel and the quality of product are great. I've learned not to buy an…read moreinstrument online as I don't have a trained eye for potential defects. I purchased an Eastman tenor ukulele with a beautiful tone, and the chords are easy to play--something I've never experienced before with my previous stringed instruments.

Just received my new Eastman E1P-CLA, super fast shipping and exactly what I was after. Will use…read moreSKY for future Eastman purchases!

It's very hard to buy from this location. They never have anything in stock. No one seems to care…read moreif you are there, everybody is just hanging around. I went in today to buy 3 Sony headphones. No one around for help. One guy was chatting with others about LeBron James, another was on his phones watching a video with another employee. I had to interrupt them to try to buy the headphones. Come to find out I had to order the headphones and wait until Wednesday. I asked if a faster option is available like another store? I was told to check online but to call the store because online info is inaccurate. I just went ahead and ordered from Amazon the 3 sets will be here Sunday. Way, faster than Guitar Center. Piss poor service by piss poor employees.

I signed up for introductory guitar lesson about 2 weeks ahead of time. Guitar Center sent me…read moremultiple emails welcoming me and reminding me that I was on the "RSVP List". When I arrived it was a huge disappointment. No one knew I was coming, and there was no class. Big waste of time and very unprofessional way to treat a customer. I am now looking for another place to take guitar lessons.

The Cedar Hill, TX location has to have the worse customer service I have experienced in a long…read moretime in my 47 years of walking this God's green earth. I have worked in customer service for over 30 years in the civilian sector and while in the military, and this location has to have the worse service I have seen or experienced. There is a young man named Josh who definitely needs some customer service training and and the district manager definitely needs to help that store get QR code training and training on response time between where they send instruments to get serviced and the customer service guys contacting the customers in a timely manner. It has been a week and a half and now I'm awaiting for my daughters flute to be returned so I can take it to another location. I have zero trust in this location with my daughter's instrument and Josh needs training if he's going to be a representation of what Music and Arts hires within their organization to take care of Music and Arts customers. -F

Store is located next to Kohl's and a gym. They offer a variety of music lessons. If you do take…read morelessons you get a discounted price on books and accessories. Your lesson fees are drafted automatically. Staff is friendly just sometimes short handed so I guess be patient. There is plenty of parking. It's clean and fairly organized. You can rent instruments here for a monthly fee as well. There are a few seats when waiting for lessons to be done.

Get my guitar that has sat for a while restrung and tweak so I could use it to write some tunes. I…read morehad some ideas so I wanted to get up and running quickly. Called and he got me in same day and did the work while I waited and chatted with him *Dave changed out the strings and checked to see that the neck was true (which it was) *Told me about using linseed oil and what kind on the rosewood neck. *took care of the onboard battery *Did the erasing procedure to clean the frets *restrung it Satisfied

Promised time frames multiple times and did not deliver. Had my amp over 2 months and did not fix…read moreanything. Also this man is is bat shit crazy. Put a dent in my guitar when setting it up and did absolutely nothing but waste my time