It's been quite some time when I walked into a shop with such pleasant people who did such great…read morework at a more than reasonable price. I wanted to get a seat covered for my truck and came out, feeling happier than when I walked in. These are great great folks.

Hands down the most horrific customer service I have ever experienced…read more My husband and I were treated like idiots. We stopped by for a quote and were told we were wasting his time by coming.

From the owner: We specialize in antiques and old world craftsmanship, but can do just about anything.read more

Generally good quality goods , people are easy to deal with. They didn't have what I needed at the…read moretime. I did donate a couch which they checked out before they would unload it.

I really can hardly even believe how great these guys are. Last time I had to add some furniture to…read moremy life, I was able to come here and get two matching armchairs, a three-cushion couch, and a dining room table with a leaf for $200 with delivery (up the stairs of the apartment building!) included. When they were moving the couch, they noticed it had a little bit of an odor they had not been previously aware of-- so they called and asked if we still wanted it, and when we did they delivered it with the rest, but refunded us $50 so the couch was free. Integrity! This was more than five years ago and the armchair I still have is only now reaching the end of its lifespan, and it has not been treated gently. The prices are a steal, they have quality standards, and they run a lean operation because they don't exist to make profits, they exist to raise money for child abuse prevention. (A pretty big contrast from the national thrift chain that pays exorbitant executive salaries and pretended paying people with disabilities way below minimum wage to staff their stores was 'charity'.) I honestly look forward to my next chance to buy from them. They also do donation pickup for free, if you need old furniture hauled away before a move.

I'm a long-time customer who has watched this shop change under new ownership, and the decline is…read morehard to ignore. The operation now appears to rely on a very small group of experienced technicians to carry an increasingly unstable workforce. Errors are routinely corrected by the same people, productivity is concentrated in a few hands, and the business continues to profit because of that imbalance--not because it has been fixed. What stands out most is the widening gap between how the business is doing and how the people doing the work appear to be treated. While the shop expands, remodels, and presents itself as thriving, there is visible burnout, constant turnover, and little indication that long-term skill, loyalty, or institutional knowledge are being valued in meaningful ways. Skilled trades are not interchangeable. When compensation and working conditions fail to reflect the revenue those skills generate, it eventually shows--in morale, in consistency, and in customer trust. As a customer, I was also uncomfortable with the lack of professionalism in the front office. Attention didn't always seem to be on service or vehicles, which is not the environment most people expect when dropping off their car. This business used to feel like it understood that employees and their families are part of its foundation. That understanding seems to be gone. Until ownership demonstrates that it values the people who actually generate its success--not just the appearance of success--I would advise customers to proceed with caution and ask very direct questions about who is responsible for the work on their vehicle. Loyalty can't be demanded. It has to be earned--and maintained.

Absolutely terrible service. I picked up my car last December after front end damage that exceeded…read more$11,000.00. I have had to place the front headlight bezel because they installed the new one improperly and the inside of the bezel accumulated moisture, the hood and fenders where they painted is flaking and they said they did a front-end alignment. With very little milage put on the car I had to replace the front tires due to improper ware, there is not a chance that they aligned the front end, they only charged for it. Giving them a 1-star rating would be too good for them. DO NOT USE BLUE RIBBON AUTO......

I had to wait seven months for parts and they ordered the wrong parts. They also repaired a truck…read moreof mine and left me with a bent frame. Go somewhere else.

Have been coming to Blue Ribbon since 2016 for all my vehicle accessories. Great customer &…read morevehicle service!! On my 2016 Forerunner the side step started to rust abut a year after I got them on one side. Went back and they warranty replaced them no problem. I could go to the big box place but really like to support local businesses. Just got a 2019 Tundra and 1st place I came was BR for my accessories. Would highly recommend this business!!