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    Lanese & Associates

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Lanese & Associates

    Audit and conflict resolution support

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

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    Paychex

    Paychex

    1.0
    (3 reviews)

    We've been with Paychex (originally Oasis) for nearly 30 years, and it has been a slow, frustrating…read moredecline ever since Paychex took over. What used to be a supportive, reliable relationship has turned into an absolute nightmare. Customer service is almost nonexistent -- it takes multiple calls and emails just to get basic questions answered, if at all. There's no consistency, no follow-through, and zero sense of urgency. We've been passed around from rep to rep without ever getting real help. Worse, their pricing has become outrageous. Fees have ballooned, and there's no transparency in how they calculate what we owe. We strongly suspect we've been overcharged for state unemployment taxes and other employer costs, but getting a straight answer is nearly impossible. We are a small, family-run business -- the exact kind of client Paychex claims to support. But instead of helping us, they've taken advantage of our loyalty and made it clear that once you're in, they stop trying. We will be leaving Paychex as soon as our contract ends and will never return. We're actively warning other local businesses to avoid them as well. There is absolutely no benefit to working with a giant payroll provider that treats small businesses like we're disposable.

    Paychex does not deserve any stars. They mislead clients with their pricing. While it may seem…read morereasonable, it comes with a lot of stress. The customer service and management are terrible--words can't express how frustrating the experience has been. You can send emails to management, but they are often away from their desks and limited to email communication. Every week, they assign a different representative to you, and it's almost impossible to get someone knowledgeable when you call. They consistently mess things up. I gave them a second chance, but the same issues persist. This has been a horrible experience, and I am taking my account to a different payroll company.

    Lanese & Associates - taxservices - Updated July 2026

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