I like how they help you when you ask a question right away when you ask them somethingread more

Had a small project. An employee took the time to show how the equipment was used and what…read moreaccessories were needed to get the project done. The employee was friendly and knowledgeable. He took the time to really show how to do it right. Also they have a sparkling clean public bathroom. I will return whenever I can.

Well I had a wonderful experience w the store! Daniel S. helped us out tremendously by selling us…read morethe right rope for the job and he even helped us tie a mattress to the roof of our car. SUTHERLANDS IS THE BEST! Thx Daniel S.!!!! 10 stars

New format Sutherland store (Springfield, Missouri). More like Ace Hardware. Minimal lumber,…read morefurniture, garden, etc. Lots of tools, fasteners, electrical, plumbing, etc. Truly a turning point for Sutherlands. Hope Sutherlands expands this store format everywhere.

Friendly staff eager to help with any questions always helping and taking the customer to the…read moreproduct and helping them choose the best for their needs

Stopped here on 3 different occasions, and I've never been treated so poorly in any Ace store…read more Third time is a charm I guess but I won't be back! Out of stock on items it says are in stock online, and they don't even carry brands that are shown online, and unbelievably rude and nasty about it when I asked! The cashier was obnoxious! Cut me off before I even finished a sentence, and looked at me with such disgust ( I was wearing chore jacket and muck boots) but I literally went to my car to check my hair or see if I had something on my face!!!!

They are a bait and switch company. I drove over 100 miles because they said they had an advertised…read moreitem in stock. When I got there they DID NOT have it and tried to sell me a higher model for about $50 more than what I came to purchase. The two people that helped me were wonderful. But this Ace will never get my business again.

Great local hardware store that is close to our home. Marylou and her staff are knowledgeable and…read morefriendly which is rare these days. Make it your place to shop

I went in seeking some guidance on a project I was working on and the woman working there (manager…read morepossibly?) Really made me feel like an idiot. I've had much better experiences at other hardware stores. Somebody should talk to the woman working there about how to treat people with respect. IMO Spend your money someplace other than here.

Awesome service and a great selection of many household and outdoor items. Why go to a Big Box when…read morethis store has far superior service.

You know this could be a really good store it's got everything I need from power tools to Lumber I…read moremean everything but the women that work up front are so rude and so disrespectful I just recently bought a Milwaukee 18 gauge brad nailer from the store I have only had it for 4 days and have been having some problems with it the woman at the front desk was trying to convince me that there was no way that I could return it and that I was going to have to go to Joplin to a Milwaukee guy that works on them I mean Jesus Christ it's a brand new gun only had for 4 days I know damn well they can take that gun back and exchange it

Nevada, MO is our home away from home. We have recently been working on a construction project…read morethere. I am so grateful for Sutherlands HomeBase. They have been so helpful throughout our process. One particular standout is Sebastian who works in the paint department. He is exceptional! We have bought so many gallons of paint, and in the process I have seen Sebastian serve dozens of customers. He is an incredible ambassador for this company. He is polite, efficient, and incredibly knowledgeable. I was genuinely shocked to find out that he is a high school student. He takes such pride in his job!

This is our hometown hardware store, and when you go in you're treated like family. It seems like…read morethe other folks who rated this store were having bad days. I always check here first before going to Walmart, because they almost always have what I'm looking for and the price on par with the big box stores. Unlike box stores, you are treated as an individual (not customer #4318), and they will work with you until you have what you need. It always lifts my spirits to walk into this store!

Really a great little hardware. Helpful people with good selection and help you figure out what you…read moreneed.