Very disappointed with this urgent care. We called ahead because I have an emergency -- my nail is…read morealmost completely removed. We specifically asked if they accept our insurance, and they told us that yes we accept Lakeside Medical Group but we need to come in right away and said they would verify it in person. We arrived within about 20 minutes( at 1 am) only to be told they cannot verify it now and that we need to come back in the morning. This is unacceptable, especially for a place advertising 24-hour urgent care services. If you cannot help emergency patients during the night, then what is the purpose of being open 24 hours? We came here in pain, wasted time, and left without care. Very frustrating experience.

Came for a mental health consultation and Lexapro. Dr. Maria Fernandez said I couldn't have a…read moreprescription refill unless I completed a week's worth of nutrient IVs that would've cost me 700 dollars for a single $15 bottle of Lexapro because it would help my depression and anxiety. IVs have no proof of helping with mental health issues or any physical ailments. Absolute scammer and tried to take advantage of me for money. NEVER COME HERE. YOU ARE BEING LIED TO!!

I had a high fever and one of the worst sore throats I've ever experienced, so I went to Kaiser…read morePermanente. The check-in process took about 15-20 minutes, and I was being treated by a doctor within about 30 minutes. The staff was professional, caring, and efficient. I received IV fluids, steroids, antibiotics, and other medications, and in less than an hour I already felt about 60-70% better. Now, about 18 hours later and after taking just one dose of my prescribed medications, I'm almost completely back to normal. I'm incredibly grateful for the care I received and for the amazing team that knew exactly how to treat me. Hopefully I won't need to come back anytime soon, but if I ever do, I'll feel confident knowing I'm in good hands. Thank you, Kaiser Permanente!

This is one of my fav Kaisers to go to!! They have everything here. Urgent care, emergency, primary…read morecare, and pharmacy. The care and doctors are really good and thorough! My gastroenterologist is here and amazing !! Even the he's part time Panorama makes sure to have good Doctors. This location is huge and pretty much every building is walking distance. It's many parking structures for parking and it's free. I get good experience every time I come, and the service is fast. I do recommend this Kaiser and like the doctors here ! Overall, the experience is always good! -Marshay D.

Staff was all kind and polite. Helped me apply my toddler for medi cal and provided her wonderful…read morecare. Thank you to the sweet staff for making the process easy!

If you're looking for a thoughtful clinic who treats their patients with empathy and high quality…read morecare, this is the place for you. After today's visit I found the front desk staff to be welcoming and the doctor (who saw my daughter and I) to be very thorough during her examination. The doctor explained her care plan and asked if I had any questions before stepping away. I'm glad I found a clinic that delivers high quality care to their patients in the Valley.

The best medical service I've received in Los Angeles. Exceptional care, clear communication, and…read moregreat affordability. Dr. Kasparian provides wonderful, humanistic care. Can't recommend it highly enough.

It was amazing experience to be cared for in this hospital no matter how serious the surgery was.read more

I came in with a severely broken arm, which resulted in 2 surgeries. I was an inpatient for my…read morerecovery for about a week. 5 stars are for the nurses and CNA's in med surg. They are great and caring. The only person preventing an overall 5 stars is due to their physical therapist named DAVE. He is the most sarcastic, snide, condescending and unbearable person I have ever met in the health care space. And having to deal with his careless, nonchalant attitude while in recovery made my recovery very uncomfortable. He blatantly would disrespect his coworkers and doctors in front of me and treated me as if I was stupid if I would inquire about ANYTHING. You can feel the discomfort/patience of the case managers, nurses, doctors and anyone that dealt with him while I was there. Almost like they know that's just how he is daily. He mentioned that he has been there for 30 years, so he gives off an "I don't care, I'm retiring soon" attitude which translates to the way he treats people. Anyways, 5 stars to the nurses and docs. But my experience with Dave was just horrible.

My wife and I came to this Northeast Valley location to see a lactation specialist. When we went to…read moresee our baby PCP, they asked if we also wanted to see a lactation specialist so my wife was interested and we made an appointment. The day before, Monica Garcia give me a call to asked if we could come earlier because she wanted to train someone as well. We give them all our information ahead to speed things up. When I arrived to the place, I found parking easily in the parking lot. We went to building B1 because that's where it was. We checked in at the window and after the person working double check our insurance, he told us they don't accept it even though we already provided this ahead of time. So it was just time wasted for us to bring the baby and then being told that they don't accept our medical coverage even though my daughter PCP is a Northeast Valley doctor.

I was having trouble making an appointment by phone, I went in to the clinic and I was helped by a…read moregirl named Wendy Aguirre , she has the absolute best customer service, she helped me so much, I truly appreciate her .

The staff at Providence Holy Cross hospital was absolutely amazing. I was admitted into the…read morehospital and was there for three days. They really took care of me. The type of care I received was the best I've had in a very long time. One thing I could say about when you're not feeling well service, comfort, and care means the most. The nurses and the doctors were absolutely amazing! Thank you!! I did NOT like the food at all reason for 4 stars instead of 5.

An old story. Tyrant nurses during Covid that had no idea how to treat a veteran…read more The doses of meds were wrong for my seizure condition and nobody gave a damn. The worst hospital I ever been to in my 68 years . Not to mention, my patient rights were violated, and they knew it. Their policies violated my rights.

Had a visit with the GYN and it was honestly so amazing! I always dread these appointments but the…read moreteam and Dr was so friendly and made everything feel very comfortable! There was two medical assistant, Yadira and another, who I don't remember her name but both were so amazing! Appointment overall took about 20/30 minutes from walking in to walking out, which seemed pretty fast for me! I definitely would recommend this location to everyone!

I took my wife to this Valley Healthcare location because she had an appointment here last minute…read morewith my insurance. I was able to get her added to my insurance and they were able to give her a last minute appointment. She came here to see a OBGYN doctor so they can refer her to the one she already uses so my insurance can be use. We had a great experience here, the staff are very nice and the OBGYN doctor was amazing with us. She answer all our questions and was very helpful. She did the usual check on the baby like heartbeat, measurement and asking all the right questions. She knew we were just there for the referral so it wasn't too involved. She put a rush on the referral as well since my wife is almost due so everything can be done quickly which we appreciated. My wife is thinking of just coming here for her postmortem visit because she like the doctor.

A little hard to find but lots of parking in the back. Diana helped me at the front desk and easily…read moreanswered all of my questions. She was super friendly and went out of her way to explain everything to me and get me a much needed appointment. They offer low cost vaccines and physicals if you don't make much or any income. You need to go into the office to get pricing and info. They will not give you any of that info over the phone ***

Just thinking about doing therapy, freaked me out. I could handle everything that came my way, I…read morewas perfectly fine holding everything in. That was until I met Alycia Wood. She changed my whole opinion on therapy. At first, I had the largest wall possible, built up and I didn't want help breaking it down but she made me feel so safe and comfortable talking to her. Things that I didn't even realize I was going through, that were causing me so much anxiety, she helped me understand them. Before her, I was suffering with major anxiety attacks, daily, causing me to get little to no sleep. She helped me process things I didn't know, needed processing, which has allowed to manage my anxiety. To this day, she still continues to help me work on my inner struggles. To her, I am forever grateful for not giving up on me. I recommend her to anyone and everyone, I can. Thank you Alycia!

So after reading all the bad reviews still gave this place a chance. My bf had an appt a week…read morebefore mine and I went with him. The facility was clean and the Dr he saw was great. So I was at ease for my appt the following week. My appt was at 940am. I checked in 943 am. Sat dow started doing paperwork and was told because I was 4 mins late I couldn't be seen????? Like this is a low income clinic. People dont always have transportation etc and theres no grace period is insensitive to the community it serves. I will be finding a new clinic. You guys have been warned good luck. *side note by bf was more than 5 minutes late and they saw him. So maybe the rules change daily.

I had to wait about 1.5 months for this appointment, which luckily was just for a physical. From…read morewhen I checked in until I left it was about an hour and 15 minutes. I came in 10 minutes early and was let 20 minutes later. The time I had with the provider was really fast and seemed a little rushed and I feel like more questions should have been asked. I needed to make another appointment for pretty much anything outside of the physical. I did love that my provider was a women and a POC