So about a half hour ago (8:45p.m.ish) on Sunday July 18, 2021 at KFC my family and I witnessed the…read moremost disgusting, hateful treatment towards a patient by an EMT I have ever seen!!! This EMT is this great big over weight, super aggressive, intimidating women towering over this poor man, with what looked like heart complications, screaming loudly at him with her hands on her hips! Saying things like "Put your head up!!!!" Basically everything she said to him she screamed it and with hate in her voice.She was so abusive verbally you could tell he was getting embarrassed and started to act like he didn't want to be there me anymore, understandably, he was going to walk away and she motioned away with her hands and very rudely said "well go ahead, leave then!" This poor man needed medical assistance, it looked as though he was having some sort of heart complications. My heart just broke for this man and it took everything in my family to not stoop to her level and light her up. I pray writing this does some good and stops her from treating innocent people so harshly. She seemed to be some kind of lead cause all the other EMT's stayed silent. It was so sad to watch cause you could tell the man did have a slight mental illness. No one deserves to be treated this way especially when your already scared with heart complications and in front of everyone. It was the most disturbing thing I have witnessed in a very long time. if I could leave no stars I would.

Today was the second time the AMAZING GRRRRRRRRRRLS at Hay Taxi saved my sorry ass!! I am ever so…read moregrateful, AGAIN. Partnership Healthplan of California had sent me up with a Lyft ride to go out to Point Reyes from East Marin, which was fine. Partnership also scheduled a Lyft ride for me to go back home, and Lyft never showed up. They didn't say sorry we're not interested, they just went dark!! So after over an hour and a half of waiting, I called Partnership told them how awesome Hay taxi was last time I was abandoned in West Marin, and sure enough within an hour, The Hay taxi driver came out of the middle of nowhere, Picked my sorry ass up and took me home...door-to-door baby!! Again, the driver was awesome. She make sure to push the seat up for me because I've got bad legs and we had a great time talking about our wonderful great state of California on the arrogant apathetic doctors who live and practice here. This will be the last time LYFT strands me in West Marin because I am going to ask for the Hay taxi people to start with for my ride hime from now on. Your peeps are the bomb. Thank you.

Hay Taxi is by far the best medical transportation company that I've experienced. They are the…read morethird company that I was assigned to through my insurance, for medical transportation. It's rare for a transport company to be as considerate as they are. One driver in particular, Ana, is consistent, reliable, and a great driver. I've had bad anxiety in the past riding with drivers from other companies. That fear was only compounded when I voiced concern, and was ignored. Luckily that is a thing of the past... Every time Ana is my driver, she takes it upon herself to contact me when she is on her way, to inform me of her location, and her ETA. Ana listens when you have a suggestion, and will happily take it upon herself to try and accommodate. Her personality is so refreshing. Especially early morning when most people are grumpy. She is an excellent driver, always alert and attentive, all while friendly and smiling. You can tell that she is comfortable behind the wheel, and that confidence makes it possible to sit back and relax. Thank you!

I can't say how happy I was with my driver today! First time using the service so I was kind of…read moreworried about that. He was a wonderful driver, and a very nice person to boot!! Thanks for such a wonderful first time experience!

Yesterday I was stuck out at Point Reyes Station, because Lyft to changed their policy regarding…read morepick up times and Partnership, who handles all medical transportation for their patients neglected to tell me that the ride time was not at 4:15 but actually at 4:30. So when I got a notice saying the ride was going to pick me up at 4:15 and I was still in the exam room at my doctors office. Not wanting to make a driver wait and risk getting stuck with no ride, I canceled the ride. Unfortunately decision that created a chain of events that took three hours to deal with. Lyft has a tendency to not want to go out to West Marin anytime after 4 o'clock, which if you have a doctors appointment anytime between three and five you are not getting a ride home very easily even though Partnership contracts with Lyft on a regular basis and it's easy to get a ride out to west Marin, it's just not easy to get home. After multiple attempts to get me a ride with Lyft, as a last resort Partnership called you guys and you guys advised me that a ride would be coming in an hour to pick me up. Of course my phones battery started dying so that was another issue on top of the no pick up issue and my being disabled and in chronic pain and not able to get to my meds which were at home, it was a pretty shitty way end to the day. Just after 7pm a woman pulls up in a nice looking car she hops out , announces her name, makes sure she's dealing with the right person. I notice she's got the heater going because it was freezing out there, then she pulled up the front passenger seat to allow my legs to have more room because my legs don't work very well. The driver was absolutely amazing. Her name is Lynn and the minute we got in the car and started taking off it's like we had known each other for years we talked about places we had lived, how much we loved nature, how some people are denser than a box of rocks How Partnership and Lyft routinely abandon people that they're supposed to be making sure they get rides to and from medical appointments. I am an ex law-enforcement officer and police dispatcher and I can say that Lynn was a great driver!! She was attentive, she was courteous, she was safe as a driver and she was a great conversationalist. I asked her for her business card when I got home because if I need your services outside of Partnership you can bet I'm going to be calling you guys!!!! I will also pass your company's name around to my friends who live in the Santa Rosa area where Lynn currently lives. She really turned a bad situation into a more positive one and I owe her for that. Thanks HEY TAXI, You saved my butt yesterday and I appreciate it

Dissatisfied customer. We contracted with this agency for 3 hrs each day. Caregivers were…read moresupposed to log in on the tablet that was left at the house and fill out a form stating what was performed. Some caregivers never even filled it out. MANY TIMES, when it WAS filled out, it would say things like: made lunch, changed litter box, wiped down kitchen countertop. That's it? A 3 hr shift and this is all you did??? Just didn't feel we got our money's worth on most shifts. There were a few times the caregiver would show up 10-20 minutes late. One time, the caregiver went home 45 min. early because the patient told her to leave. Caregiver did not follow procedure and call the office from patient's house. Just left and called her manager once she was gone. Patient needed to be sure his wound was cleaned each day while the caregiver supervised on how to have him do it himself. It needed to be done daily and there were a few times the caregiver did not have the patient clean his wound - which was VERY important (and one reason WHY we hired help). When one of the patients was being discharged from a rehabilitation center via the caregiver, the discharge papers with prescription information never made it home (these were important papers!). Overall, would NEVER recommend this agency!

I have worked for Sequoia Senior Solutions for the past year and in that time have had the pleasure…read moreof meeting many of the care givers that Sequoia employs. The first thing that comes to mind when thinking of the caregivers is their constant dedication to their clients. I remember during the fires last year watching the caregivers make sure their clients were safe even at the risk of their own safety in some cases. Watching the caregivers and the clients they care for is really a beautiful thing, it goes way past an employee getting paid to do a job, its more of a friend ship that evolves with the caregivers extending themselves to their clients and caring for them, sometimes until the very end. Having to bring a stranger into your loved ones home because they need care can be hard, but Sequoia helps you each step of the way, from your first meeting with a Care Manager to eventually placing the correct and well trained caregiver in the home to meet your loved ones exact needs. When it comes to the Management team at Sequoia ~ it all starts with the owner operators. Stan and Gabriella lead our team with honestly, determination and the utmost care and concern for their clients and caregivers alike, and it shows with happy clients and employees alike. I highly recommend Sequoia Senior Solutions if you are needing a care giver for your self or a loved one ~ they will exceed your expectations.

This company does not disappoint. Stephan is a wealth of information and a absolute gem. If you are…read moreblessed to even get an open slot with them because tourist season they book up fast. I usually never give a solid 5out of 5 since there is always room for improvement but this time they deserve a 7 out of 5. They are that good!

Stephen is a terrific guide and a down to earth, very decent person. My girlfriend and I had a…read moregreat 6 hour tour with him. We started at Golden Eye, then went to Navarro and finished off with bubbles at Roederer. We had an excellent time with Stephen. He is extremely professional that takes his profession seriously and is damn good at it. He is an extremely safe driver and communicates great nuggets of wine country information and history. I would not hesitate to hire Stephen again for another excellent tour of wine country!

B was awesome when we couldn't get an Uber or A Lyft. Gave…read morehim a call after finding his number online at 707-401-0001 Came from Santa Rosa to pick me up in Sonoma with an accurate pickup time. Ride was good and car was nice.

We've had the pleasure of having B as our go-to ride for the past couple of years. Excellent…read morecommunication but above all reliable service. Highly recommended. Thank you!