So about a half hour ago (8:45p.m.ish) on Sunday July 18, 2021 at KFC my family and I witnessed the…read moremost disgusting, hateful treatment towards a patient by an EMT I have ever seen!!! This EMT is this great big over weight, super aggressive, intimidating women towering over this poor man, with what looked like heart complications, screaming loudly at him with her hands on her hips! Saying things like "Put your head up!!!!" Basically everything she said to him she screamed it and with hate in her voice.She was so abusive verbally you could tell he was getting embarrassed and started to act like he didn't want to be there me anymore, understandably, he was going to walk away and she motioned away with her hands and very rudely said "well go ahead, leave then!" This poor man needed medical assistance, it looked as though he was having some sort of heart complications. My heart just broke for this man and it took everything in my family to not stoop to her level and light her up. I pray writing this does some good and stops her from treating innocent people so harshly. She seemed to be some kind of lead cause all the other EMT's stayed silent. It was so sad to watch cause you could tell the man did have a slight mental illness. No one deserves to be treated this way especially when your already scared with heart complications and in front of everyone. It was the most disturbing thing I have witnessed in a very long time. if I could leave no stars I would.

Today was the second time the AMAZING GRRRRRRRRRRLS at Hay Taxi saved my sorry ass!! I am ever so…read moregrateful, AGAIN. Partnership Healthplan of California had sent me up with a Lyft ride to go out to Point Reyes from East Marin, which was fine. Partnership also scheduled a Lyft ride for me to go back home, and Lyft never showed up. They didn't say sorry we're not interested, they just went dark!! So after over an hour and a half of waiting, I called Partnership told them how awesome Hay taxi was last time I was abandoned in West Marin, and sure enough within an hour, The Hay taxi driver came out of the middle of nowhere, Picked my sorry ass up and took me home...door-to-door baby!! Again, the driver was awesome. She make sure to push the seat up for me because I've got bad legs and we had a great time talking about our wonderful great state of California on the arrogant apathetic doctors who live and practice here. This will be the last time LYFT strands me in West Marin because I am going to ask for the Hay taxi people to start with for my ride hime from now on. Your peeps are the bomb. Thank you.

Hay Taxi is by far the best medical transportation company that I've experienced. They are the…read morethird company that I was assigned to through my insurance, for medical transportation. It's rare for a transport company to be as considerate as they are. One driver in particular, Ana, is consistent, reliable, and a great driver. I've had bad anxiety in the past riding with drivers from other companies. That fear was only compounded when I voiced concern, and was ignored. Luckily that is a thing of the past... Every time Ana is my driver, she takes it upon herself to contact me when she is on her way, to inform me of her location, and her ETA. Ana listens when you have a suggestion, and will happily take it upon herself to try and accommodate. Her personality is so refreshing. Especially early morning when most people are grumpy. She is an excellent driver, always alert and attentive, all while friendly and smiling. You can tell that she is comfortable behind the wheel, and that confidence makes it possible to sit back and relax. Thank you!

I can't say how happy I was with my driver today! First time using the service so I was kind of…read moreworried about that. He was a wonderful driver, and a very nice person to boot!! Thanks for such a wonderful first time experience!

I paid out of pocket for non emergency medical transport from Ukiah to Palo Alto on a Sunday, and…read moreback to Ukiah on Tuesday because I am in a Powerchair. The first driver was friendly, but the van was not equipped with a mount for his tablet that he used for navigation. He held the tablet on his lap, and was forced to look down at the tablet to view the navigation app. At highway speeds he was looking at the navigation and nearly sideswiped a few cars. He went out of the lane a few times, and then when traffic slowed ahead and he didn't see it, he slammed on the brakes causing my service dog to slide all the way from the back of the van to the front and slam into the seats. He was not trained about service dog etiquette and was trying to talk to and pet my service dog which distracted her from her job. On the way back the other driver didn't know how to properly put the shoulder belt restraint on me. He had it just hanging over my left shoulder and left hip. I fiddled with it to try and figure out how to make it go across my chest and as I was trying to figure it out he said, "it just goes like that, so you don't slam your head against the back of my seat". I figured out on my own how to make put the belt on properly and adjust it so it crossed my chest. This driver exceeded the speed limit at least 10mph for the entire drive. Sometimes he was traveling at more than 15mph over the speed limit. He seemed to be nodding off at one point and was hitting the rumble strips on the side of the road. When we got back to Ukiah he bragged about how he would get his powerchair customers home faster than most drivers. As he was removing the straps from the powerchair he said he couldn't wait to get his usual van back from the shop because the straps "don't work" on this van. He also kept trying to pet and talk to my service dog. My son and I were completely terrified and shaken up by these two rides that were supposed to be professional, comfortable and stress free. I emailed the owner who "investigated" my claims and was able to determine that I was owed a refund for this awful experience. I reached out to him 2 times over a week and he never responded about providing a refund after his initial email. I have reported this company to CPUC and asked for them to follow up and ensure this company doesn't hurt some of the most vulnerable people that it transports with these egregious violations of safe transportation laws. Hey Taxi, you should be ashamed of yourself for how you are operating a business. No mount for a tablet in an NEMT vehicle?? That's all you Hey Taxi, you can blame the rest on your untrained employees. Why aren't they trained?? Oh right, that's on you also!

Dissatisfied customer. We contracted with this agency for 3 hrs each day. Caregivers were…read moresupposed to log in on the tablet that was left at the house and fill out a form stating what was performed. Some caregivers never even filled it out. MANY TIMES, when it WAS filled out, it would say things like: made lunch, changed litter box, wiped down kitchen countertop. That's it? A 3 hr shift and this is all you did??? Just didn't feel we got our money's worth on most shifts. There were a few times the caregiver would show up 10-20 minutes late. One time, the caregiver went home 45 min. early because the patient told her to leave. Caregiver did not follow procedure and call the office from patient's house. Just left and called her manager once she was gone. Patient needed to be sure his wound was cleaned each day while the caregiver supervised on how to have him do it himself. It needed to be done daily and there were a few times the caregiver did not have the patient clean his wound - which was VERY important (and one reason WHY we hired help). When one of the patients was being discharged from a rehabilitation center via the caregiver, the discharge papers with prescription information never made it home (these were important papers!). Overall, would NEVER recommend this agency!

I have worked for Sequoia Senior Solutions for the past year and in that time have had the pleasure…read moreof meeting many of the care givers that Sequoia employs. The first thing that comes to mind when thinking of the caregivers is their constant dedication to their clients. I remember during the fires last year watching the caregivers make sure their clients were safe even at the risk of their own safety in some cases. Watching the caregivers and the clients they care for is really a beautiful thing, it goes way past an employee getting paid to do a job, its more of a friend ship that evolves with the caregivers extending themselves to their clients and caring for them, sometimes until the very end. Having to bring a stranger into your loved ones home because they need care can be hard, but Sequoia helps you each step of the way, from your first meeting with a Care Manager to eventually placing the correct and well trained caregiver in the home to meet your loved ones exact needs. When it comes to the Management team at Sequoia ~ it all starts with the owner operators. Stan and Gabriella lead our team with honestly, determination and the utmost care and concern for their clients and caregivers alike, and it shows with happy clients and employees alike. I highly recommend Sequoia Senior Solutions if you are needing a care giver for your self or a loved one ~ they will exceed your expectations.

This company does not disappoint. Stephan is a wealth of information and a absolute gem. If you are…read moreblessed to even get an open slot with them because tourist season they book up fast. I usually never give a solid 5out of 5 since there is always room for improvement but this time they deserve a 7 out of 5. They are that good!

Stephen is a terrific guide and a down to earth, very decent person. My girlfriend and I had a…read moregreat 6 hour tour with him. We started at Golden Eye, then went to Navarro and finished off with bubbles at Roederer. We had an excellent time with Stephen. He is extremely professional that takes his profession seriously and is damn good at it. He is an extremely safe driver and communicates great nuggets of wine country information and history. I would not hesitate to hire Stephen again for another excellent tour of wine country!

B was awesome when we couldn't get an Uber or A Lyft. Gave…read morehim a call after finding his number online at 707-401-0001 Came from Santa Rosa to pick me up in Sonoma with an accurate pickup time. Ride was good and car was nice.

We've had the pleasure of having B as our go-to ride for the past couple of years. Excellent…read morecommunication but above all reliable service. Highly recommended. Thank you!