Wonderful place to do business with! Always ask for Amy! I've known these folks for years and send…read morebusiness their way all the time and continue to be blown away by the customer service. Highly recommend. Keep up the great work!!

From the owner: We are an Independent full service insurance representing numerous insurance carriers who provide…read morepersonal insurance including, but not limited to, home, auto, umbrella, boat, and inland marine. We also provide varied types of commercial insurance including general liability, workers compensation, property, commercial auto, and bonds. In addition, our staff offers life insurance sales and service using diverse choices to help best fit our clients' needs. We represent the following insurance companies: Erie, Hartford, Progressive, Kemper, Lititz Mutual, Foremost, American Bankers, Ohio National and Erie Family Life. We have access to providers through our Broker Relationship network which allows our firm to handle varied and unique personal, commercial or life scenarios.

By far the best insurance company to have review your current policy and give you options that work…read morefor you. They take their time in speaking with and are quick to get you offers/options. Alejandra Torres and Berenice are the best to work with whether it's a personal policy or business. Don't waste your time anywhere else!

Great service and insurance options, super helpful customer service. Alex was excellent at helping…read morenavigate the health insurance options. Thanks Alex for all of your great guidance and help!

Zero rating. Have…read morebeen with Jim Hodgens State Farm for 31 years and had a kitchen claim (water from refrigerator line) in 2022 that went into 2023 due Covid, supply chain delays and contractor back ups. Had a second claim in 2024 due to storm damage to roof (hail, wind and rain damage). That claim was denied three times even though the roof was extremely damaged. Every Home in Morris Glenn who had State Farm was denied claims due to storm damage while other homes with damages who had other insurance agents had roofs repaired. State Farm ended up accepting the claim then dropped us with no call or warning. This office didn't have the nerve to call us or email that they had dropped us. They could have said, if you file this claim we will drop you. They didn't. This was inexcusable, unprofessional and cowardly. State Farm as a company NEEDS to better. Why pay ins if they are going to drop you if you file a claim. Literally, two claims in 31 years. Called USAA immediately and got better rates and more support in one day than over 31 years with local agent (Concord) while deployed and stationed across the world while in military service for 25 years. Would not recommend State Farm or Jim Hodges' office to anyone. Most epic failure in customer support or satisfaction ever. This was inexcusable. Zero stars. Would not recommend Jim Hodges or State Farm to my worst enemy. For veterans, always go with USAA. I knew that, but I tried to support a local agent and now I see how little I and my family mattered to this agent.

From the owner: Providing insurance and financial services in a professional atmosphere. License #: NC-1000041966read more

we had a total loss recently and without going into many details, our check was held for multiple…read moredays while they drug their feet getting it to us while paying out of pocket for a rental car because we had exceeded the rental coverage because it took that long to get the check to us. When we came in, no one spoke to us, asked if we were okay after a major accident, nothing. Just handed the check over. For this reason we cancelled our policy, had an official document of cancellation listing the last day of coverage being 10/9. Of course, like clockwork, we were billed another monthly premium the very next day and when we called to get the money back, State Farm corporate only refunded a small portion of the premium and told us the rest the local agent had to release and they would be in contact. We never got a call or communication and our money is still being held, for coverage we had already cancelled, and have official documentation that coverage ceased before the next billing cycle. this agent doesn't care about you whatsoever. If you want to be treated like a cash cow and just another number, instead of an actual person, definitely consider Jeff Rush for your insurance needs. Otherwise, stay away.

From the owner: State Farm's mission is to help people manage the risks of every day life, recover from the…read moreunexpected and realize their dreams. With our office, you'll receive the highest form of personal service. We answer your calls and use voice mail only as a "back up." We also have 24 hour Good Neighbor service to help with policy transactions & claims. Our focus is auto, home, renters, life & business insurance. Give our office a call and discover our "Old school" approach to "customer service." License #: NC-1000085624, SC-3003090357

This is truly the best insurance agency in town, we came here a few years ago from California and…read morehad State Farm, and thought it was not going to be the same going to a new state, when in fact it is even better then our previous agent. Anne is AWESOME, they really get the job done and are always so kind and awesome. I highly recommend using them. I try to refer them my loan clients at anytime possible. If you are looking for the best agent in all of North Carolina, these folks are the ones to contact, I assure you will be very happy you did.

From the owner: Our office loves people, insurance, and our company. As residents of the Concord area, we are…read morecommitted to providing you with personalized assistance in a caring and simple manner. From renters and home insurance to condo and car insurance, life and health insurance - we are here 24/7. Call, click, or walk in to our office location in Concord. We hope to see you soon License #: NC-1962960

Valerie was very friendly, knowledgeable and responsive in helping with my family's home & auto…read moreinsurance needs.

Would not recommend. Valerie was absolutely NO HELP whatsoever. First of all, called 3 times with…read moreno answer, emailed...NO answer...finally got a hold of her, she seemed more annoyed to do her job than pleased to help. Absolutely would not recommend. You would assume that you go to an insurance agency thinking they will be there to answer your simple question since they are the professionals and guide you in the right direction....so think twice before contacting them.

We have been State Farm customers for over 40 years, in many different States. The Ashley Berry…read moreAgency in Fort Mill has been a highlight of all those experiences. Ashley, Andrea and Michelle are all very responsive, very professional and very knowledgeable. We have always appreciated and trusted their advice. And, they're just very nice people. We highly recommend them to our friends and neighbors. Ed and Donna Fort Mill, SC

I have my business insurance through Ashley Berry State Farm. I usually find the process of…read moreinsurance to be overwhelming and time consuming. Andrea and Ashley made the process seem less and easy. Customer service is very important to me as a business owner with minimal time. I find when I call I'm able to speak with someone in their office and if a message is left they call me back immediately. Customer service is 5 star in my book.

Just got a new car & my normal car insurance company was gonna to charge me more, so I decided to…read moreshop around. I'm a fan of State Farm's marketing & their disaster relief causes, so I decided to check them out. Making a quote online was easy. I did receive an email almost immediately from Roger O'Connell's office (Agent: Deanna). I didn't feel any pressure, she mainly introduced herself & said if I wanted to discuss the quote to give her a call. The process was seamless. I met with Deanna yesterday & she is great! Very nice & personable & not overbearing. Plus, they're saving me $40 by switching. Hey, $40 is $40! State Farm offers much more than just insurance...they offer health insurance & banking, too. They also can re-finance your car.

It has been a true pleasure partnering with/working alongside of Roger O'Connell. I have enjoyed…read moreassisting in fully staffing his agency with the best of the best! Roger is a wonderful agent, and an even better man who cares deeply for his customers. I 10/10 recommend him to anyone in the area for services!

Geico Plays Dangerous Games and Will Not Pay Was rear ended…read moreby an individual that was covered by Geico. Police came and did a report. I filed the claim with Geico. Individual refused to answer his phone and would not respond to any of their requests. As a result Geico refuses to pay the claim. So because he will not reply to their requests, he us not held responsible for it. Most of the blame belongs to Concord Police in North Carolina. Officer refused to write him a violation because he felt the driver was already having a bad day. I guess I'm going to drop my insurance and sign up with GEICO. If I am ever in a wreck and at fault as long as I don't respond when they call, I am off the hook. Now we all know how it works.

I am thoroughly impressed with my Geico agent Jasmine! She walked me through the best quotes for my…read morefamily and I. Although I've been a faithful customer with Geico for some time, We are relocating from California to Charlotte and Jasmine was able to successfully update my policy with preferable rates.