We bought a condo in Kimberling City, Missouri two years ago in July. It was used 2 weeks a year. The place was musty smelling so we had a contractor replace everything but the sheet rock and it was painted. Went back with porcelain floors, new cabinets, toliets, appliances. The musty smell remained. I hired Larson to clean the vents, ductwork, furnace and outside unit. The smell did not go away. I removed the vents and found sawdust and a cigarette butt in the first vent I looked in. I sent them photos and they sent a guy out to clean again. Needless to say we still have the smell when the a/c is on. I bought a-coil cleaner and headed to the basement today. I opened up the airhandler and end cover of the a-coil and found it was full of black Stuff and what appears to be mold. I went ahead and sprayed down the a-coil but according to what I read you should not spray bleach to kill the mold. Unfortunately I spentclose to $1,000.00 with these people and finding I am having to go behind them to try to remedy to musty smell. I would not recommend this company to Putin. read more

Received a flyer saying heating/ air conditioning systems on sale because they were overstocked. I called them and received an estimate. I called two other HVC companies for estimates and they both came in $1,000 less than Larson's estimate. I called Larson and told them I had two estimates $1,000 less than theirs. The salesman then offered to lower their estimate by $1,100. I told him that if he could not give me their best price the 1st time, I did not want to do business with them. I had Larson install a new HVAC system and tankless water heater in another house, so I was familiar with their work. Larson installed a tankless water heater in the house I got the estimate for. read more

I had a service contract with Larson Heating and Air on my year-old air conditioner. After the Spring service the unit began sounding loud, the temperature took hours to come down, and there was excess humidity in my home. Larson sent a new person out and he said: "Someone put too much freon in the unit! I just removed one pound of freon! A new unit will cost $3700." I spoke to the owner, Steve, who came to my house twice. He tried to blame it on the unit. "It is under warrenty. I will get you a new compressor for $200 and $200 installation." I agreed. After hearing nothing for over a week, I spoke to Steve again. "I would like a free compressor, free installation, and free thermostat." "Okay, but you are no longer our customer." Steve said. Steve never took responsibility for his serviceman having put too much freon in my unit. read more

A few weeks ago we Called Larson Heating Air & Plumbing in to fix our down air conditioning. Still havent called us. Between the attic, ceiling, and box fans We managed to survive for a couple of weeks. Called American Pride HVAC Roger just left. AC is up, "good as new", Roger is the best phenomenon! Only took two days. Use him if you know what's good for you. Larsen Hvac sucks!!! read more

Had them come out to check out my heating system before the big winter weather hit. I really appreciated them working with my work schedule and calling me before they headed over. Josh the tech that came out was great! Very friendly and knowledgeable. He did a very in depth inspection. He also changed filters while he was here. While here he found a few things that might need to be fixed, but nothing emergent. He showed me what he found and explained it all with me. He gave me an estimated price and told me that if I wanted to proceed now we could and he could get me exact prices or if I wanted to proceed with his suggestions and follow up in a month or two I could. I really liked how great Josh was at taking the time to explain and discuss everything with me. Also with Steve the owner to discuss my needs before hand. read more

Last spring, I won a "free" HVAC cleaning and inspection at Nixpo. I was finally able to schedule them to come out the second week of December (my fault, not theirs). The technician arrived five minutes early, and did present a professional appearance. While he was checking my furnace, he found the heat exchanger to have holes and shut the gas off. He also began trying to sell me a new system at a cost of almost $8000. Since my system is an older Lennox unit (made in the 1970's, but not used for many years before 2005), I thought the possibility of a leak was reasonable. He did not clean the unit or complete the rest of the inspection. After he left, I began researching that particular unit - and combined with my 30+ years of experience as a facility maintenance professional, I began questioning his findings. I decided to check the unit myself - and after a thorough inspection, I could find no leaks in the heat exchanger. That is when I decided to contact another company for another opinion. The second company that came out charged me $95 for the inspection - and it was money well spent. The tech did a COMPLETE inspection, using cameras and a leak detection fluid, and did not discover any leaks. He then fired up the furnace, and did a very thorough test for carbon monoxide (which Larson did NOT do) - and showed me the results - 0 parts per million, proving that there is NO leak in the system. Since I did not pay for the "service" by Larson, I don't feel like I lost anything - but, knowing that the tech did not do a complete job, and did not test for CO, I will not recommend them for anything. It was an attempt to sell me a system that I do not need at this time. If they inspect your system - QUESTION EVERYTHING. If they cannot show you physical evidence of a problem, get a second opinion. read more

Once again we were saved by these guys! Woke up to a flood from the water heater. Called them at 7:15 and by 815 the repair was done and I was on my way to work. The technicians are always professional and kind. read more

Our A/C went out over the weekend. We called Larson, and they sent a tech over. He diagnosed the problem to be the fan motor. The tech explained to us the motor was bad and that he had just ordered us a new one. The tech GUARANTEED us the motor would arrive on Tuesday, and he would return to replace it. We received a call from the dispatch office of the company on Tuesday to inform us the motor had just been ordered { that morning } and would take two weeks to come in. The tech GUARANTEED us the motor would arrive on Tuesday, but you didn't even place the order until Tuesday!! I should be refunded for my service call since your GUARANTEE was no good. read more

I've had Larson install 3 separate HVAC units for our residence and all 3 times they've performed admirably. Two units were the smaller Mitsubishi mini-split units and most recently they replaced our whole house HVAC unit with a new Bosch Heat Pump. Their salesman Mark is always professional, knowledgeable and doesn't try to sell you something you don't need. He was able to quote us on the spot and was competitive. Their install techs (we had 4 at our house at one time) were well mannered and very competent. I was very pleased with their quality of work, aesthetically it was great, and they took time to explain everything they were doing. I would not hesitate to use them again (although we should be good for many years now!) G. read more

I have used Larson's on numerous occasions for heating,air conditioning and plumbing. They have always been very efficient, professional and show up when they say they will when you schedule the appointment. If they are running late they will call and let you know. The staff are polite, knowledgeable and professional. I would recommend them for your HVAC and plumbing needs. Also the prices are competitive and reasonable. read more

From phone call with Mike for booking the service call to service provided by JD, all gold stars. JD was personable and very knowledgeable about the heating system without talking in a lot of technical terms. He reviewed the specifics about our system and encouraged a different type of filter that would work better for our home. Instead of just replacing the filters for me, he showed me how and let me do it. This is a learning/teaching principles I use often. "Let them drive and they will learn better and quicker". And he recommended some local restaurants as we are new to the area. read more

Had my air conditioning go out, called Larson because they said they advertise that they are available 24/7. Called 3 times. Call center ladies were very nice But was never contacted by the service tech. Moving on to another provider. read more

Mark Wolf gave me an estimate on a flip project. I was interested in keeps expenses down. He would not or could not sell me the brand of HVAC equipment I was interested in, which cost less than half of what he was recommending. I went with another guy who was willing to work with me and the goals I have. Sparing many of the details, the other guy is causing me a lot of grief and deadlines are being missed big time. So I came to Mark Wolf asking for help finishing up where the other guy left off. Most of the ducting is done; I just need the air handler hooked to the trunk line, the lines run outside to the compressor, and a few other small things. When Mark learned that I already bought the equipment, and that it was not from Larson, he said he could not help me. Remembering that he had given me a quote previously, he did not mince words when he said that's what I get for trying to save money, that I should not have gone with "two guys and a meth truck". In retrospect, sure, I should not have chosen the guy I chose (even though he came highly recommended...). But to be told "I told you so" essentially from someone, a professional, whom you are asking for help left me nearly dumbfounded. He explained that Larson does not get involved when it is not their project or their equipment because it could hurt their reputation if something does not work right. Do we not all find ourselves asking for help sometimes from people who are not responsible for the problem? My family is waiting on the A/C to work, we need help, and I am told their reputation must be upheld. In whose eyes? I witnessed a pompous, haughty, shameless, selfish representative of Larson Heating, Air & Plumbing. Two stars because the receptionist was cheerful and polite. read more