We received amazing service from Stephen with DeLong Plumbing! My husband and I had our sewers backing up beyond our ability to fix in the evening of June 30th. We called and Stephen even told us the price difference of after hours and if it was something that could wait till tomorrow it would save us money to wait till then. We really appreciated the transparency and were good paying extra to get it taken care of right then. Stephen was fast and efficient, and even gave us great tips to help prevent this from happening again. We were in excellent hands, thank you Stephen! read more

Technician was on time and did what was required. He did not try to upsell service I didn't need or request. He was courteous, respectful and professional. read more

Jessie and Ethan were here to put in all new water lines under and through my home. Excellent job. This is the 4th time we have used DeLong Plumbing and will continue to do so. We have found them to be on time, reasonably priced and courteous. read more

Save yourself call Plumb-Rite instead. I Called for a quote/estimate, told them what was going on and they sent over a tech who told me that ,just for the parts only, gas control valve they would charge 700 (i got a high end name brand replacement unit for 300) they said a replacement water heater would be 1400 (i found one for 900 exact make/model replacement) if that alone wasn't bad enough they surprise charged me for their "diag" 130, the guy didn't even pull out a multimeter,he literally just tried to turn on the pilot (exactly what i did) and got the exact same results i told them about already. Feeling robbed out of 130 but now I know who NOT to call. Oh and yeads up, the "diag" they do does NOT count towards service time, it is a mandatory seperate fee of a MIN of 130. read more

Great service! Got my water heater fixed and running right. Fixed a bath tub and sink faucet while they were there. Nice guys. 10/10 I'll be recommending them for the job! Just an absolute kind company in general. read more

DeLong Plumbing Heating & Air - Thank you note - Plumbing Near Me - Springfield, Missouri

Can't seem to get any company to come in service my fifth wheel air conditioning unit I'm giving this company a one star rating because in my mind I don't understand how you can be a company that services air-conditioning but refuses to work on a camper or fifth wheel unit beyond me of understanding it they all have an air conditionr and air compressor they all work the same way and I just don't understand why I can't find a company in this town to service my unit as a single mom this is beyond frustrating with a disabled child I shouldn't have to be stressed about how hot it is in my home and how my sons gonna stay cool. Especially when I have cash money and need my unit services read more

They always take great care of us! They arrive on time and explain the problem. - Sylvan Learning Center of Springfield

Kyle Fausett came out today to add a bib faucet to my backyard. He was professional, quick and kind. He also charged me a fair price. Sometimes as a woman you can feel taken advantage of, when it comes to price points, but I didn't feel this at all with Kyle and DeLong Plumbing. So glad that I found this company! read more

I was moving out of my house and the water line to the washer bursted at 8 am. They had a person there by 9 am. While he was there they also fixed my water line to the fridge. The price was reasonable and they really saved the day! read more

I had a clogged drain. Water everywhere from the washer. Called Delongs and set up an appointment. The tech "Jesse" was at my house on time, was very nice and professional. He got the job done although it was a difficult one. Couldn't ask for more. Thanks Don read more

Our heater quick working this last month and I called Delong to see if they could help. I am always afraid of being ripped-off and being charged for things that do not actually need to be fixed, so when the technician arrived I admittedly hovered over him watching him (not that I had a clue what I was watching for). His name was David and he was very patient with me and told me what he was doing and what issues he saw with the furnace. When he was completed, which took 30 minutes at the most, he chuckled and said as hard as he could try, he couldn't break it. That, and the gas was igniting and the hot air was blowing. He shared with me some suggestions that might make our heater more efficient and then came the hard part...I was prepared for the hundreds of dollars I was going to be out for some guy to come and tinker with my furnace. I was ready to write the $300 check when he told me that the total would be $85. I had to ask him to repeat that, as I was not prepared for that. I happily wrote the check, shook David's hand, then went upstairs to enjoy the warmth. Freezing temperatures outside tonight? No problem. Excellent customer service, quite reasonable price, and overall I am a very satisfied customer! Thank you! read more

Our AC wasn't working right. Came out the next day. Everything went well and all was fixed but other then the hello and pay part, no communication. He didn't tell me what was wrong or how much it was going to cost to fix. I had to ask at the checkout point what was wrong and just pay. read more

My furnace died this morning (Saturday) so I gave Delong a call. The person on the phone was very kind and professional and I was told I would quickly get a call back to set up an appointment time. I got a call within 10 minutes and made the appointment for the same day in the late afternoon. Then I got another call from the technician saying he could come at 2pm which was great since it was a very cold day. The technician was very nice and had my heat up and running in just over 1 hour. He was friendly and professional and even gave me some good advice on how to keep my furnace running properly. This company gave fast and efficient service and the people were really nice. I will definitely use this company again if I have a plumbing or heating issue in the future. read more

I had an AC unit go down naturally during the hottest weekend of the year. They came out on a Sunday and got me back in shape. They were prompt, courteous and professional. The bill was far cheaper than I expected for a weekend call. They did an excellent job; I would highly recommend. Great job guys! read more

Really if I could I would leave a 0 star review I was highly unsatisfied I work a very busy schedule and it's hard to be able to find time for someone to come out to my house and do any type of work for my home so I called them about a sink t that would not drain and was told they would be at my house around noon on monday they never came my boyfriend called an ask why the reasoning was he said he called and no one answered so he just didn't come out to the house I did not have any missed calls or voicemails from them I think they got busy and just didn't want to come out they were very rude on the phone and I will not recommend them to anyone or attempt to use the myself again read more

Jeremy and Duane came out this morning to put in a new water heater at my house. They were professional and explained things to me as they went. Made sure everything was working properly and cleaned up everything before they left. It was a pleasure having them doing the work. Thank you! read more

I live about 40 miles from Springfield and I had a house fire and needed an estimate on a hot water heater and installation. I called on a Saturday to set up an appointment to have an estimate done. Called back on Monday to find out when they may be coming was told they did not have me down. Ended up that the guy who does the estimates was able to come that afternoon. I have a natural gas hot water heater and Skot insisted it was propane like I didn't know what I was talking about. Even had me take him and show him my natural gas meter. So he told me he was going back to office to figure up what it would cost and was going to email me the estimate. Next afternoon I had not received it. I called and a lady told me that it would be that evening or the next morning. I waited nothing came so I thought maybe something got mixed up with my email address, so I called again and again it will be that evening or the next morning. I told them that was what I was told the day before. I wait still nothing call back that next afternoon and then Judy got on the phone and told me that they don't do service that far out. I am unable to live in my house because I need electricity and water and I'm trying to wait patiently on this bid to get to my insurance so I can get a new hot water heater and installed and after talking to about 6 people in 5 days I get told that they don't do service that far out. Very bad customer service! read more

DeLong Plumbing was slow to respond to my A/C problem. With no A/C in 90 degree heat they returned my calls 4 days later. Rick Stein quoted a new coil sys for $1695.00 said it would be installed in 2 weeks. Daymond over at Aire Serv. repaired unit in 3 days, $ 1045.00. NOT SATISIFIED WITH SERVICE OR PRICE. read more

i spent thousands of dollars with delong replacing the line from my well to the house. There were more problems than i can report. The worst was for exterior plumping they replace metal with plastic and piled rocks directly on top of the pvc. Over the last 2 years I have fixed 4 breaks in the line. Currently I am having estimates for it to be completely redone in metal. This company is only out for your money they may be okay for small jobs but leave the big jobs to someone else. read more

Had them out to replace a broken pipe and faucet. Plumber oohed and awed over my car for 10 mins. Told me his personal life for another 5-10 mins. All on the clock. When finished I paid my bill of $171.50. After he left I noticed on the invoice that he had said the job started at 10:30. I checked the time he called on my phone which was 10:58. Not only had he visited on this expensive time, but he had "accidently" entered an incorrect start time. I called the ofc and explained to them what had happened. She pulled phone record and navigation to get times. She was quite rude and short, obviously not too sorry. She just said I will void and return your check and bill you for adjusted amount. I said but I don't want the money if I'm wrong.Am I right or not? She finally said, "yes, we owe you 15 minutes. I never received an apology for the error and I was treated badly for calling them on what I thought was an error. If you use them, check your hours closely. Don't expect any downhome friendly service at this place. Never would I use them again. Beware of friendly repair people who charge by the hour.I am a single woman, 67 years old. I believe I was manipulated by the plumber and then treated extremely rude by ofc personnel. I have received and paid the bill, after adjustments, they took off he 15 minutes @$21.25. read more