2/17/23 3* La Casa Que Canta restaurant…read moreSince Covid, the place has lost part of its charm While there is a token Mexican presence, the restaurant caters to tourists The table side demonstration of homemade chile may be a novelty to foreigners, but not to natives and certainly not as good Overall, the food was bland. The tuna was really not fit to eat The service was okay, but the waiter was pushy in trying to get us to order Nice wines by the glass Tasty desserts. Probably will not come back

Beautiful stay, beautiful grounds and beautiful people! We had the best time at La Casa Que Canta,…read morethe grounds are so stunning. The real life Encanto house! Incredible food and the staff was so attentive. Wether we stayed in at our private pool with room service or dined in at the hotel restaurant the food was always too notch. Best hotel in Zihuatanejo! Five stars!

Food was bland. Rooms were hot as well as the rest of the hotel. Maintenance is poor. Front desk…read morestole 100usd from us.

This resort is amazing. Our check was quick, personable and even offered my son a wheelchair due to…read morehis injury. All of the rooms are ocean front which makes for an amazing view for sunrise and sunsets. There are about four pools (one adults only), several hot tubs, nice work out room, mini golf and other activities. The infinity pool though was our go to every day, the view is beautiful and it is also connected to the small beach area. The infinity pool though has a lot of kids which is strange since there is a bar area under the waterfall that is adults only. My suggestion would be to make this pool adults only. This pool also provides a nice lunch section which offers plentiful fresh options (burgers, hot dogs, tacos, fruit and veggie options). The bar staff is attentive and more attentive if you provide a nice tip and will ensure your drink is always refreshed. By the pool, there is Zumba, water sports and pool volleyball as well as other activities. The resort offers three specialty restaurants (i.e. Asian, Italian and Mexican) in addition to the buffet. We tried the Mexican and the Asian restaurants. The Mexican restaurant offers nice ambiance and view of the oceanfront but the menu options need changing. I was looking for a little more authentic options outside of the regular buffet options. The Asian restaurant did not offer any view (it was located more indoor) but it made up for it with the menu and food options, very good! The breakfast buffet offered plentiful breakfast and brunch options and an omelette/egg station. However, the young guy at the omelette station was slow..on several days they had to provide him additional support as the line was long. The hostess and serving staff were very attentive and friendly. The grounds of the resort were always kept up and people tending to them to ensure they were clean. his resort is located some distance from the hotel strip which makes for a little more coziness. We spent 400 pesos upon arrival from airport and 300 pesos on the return to the airport. Cabs are readily available by the concierge shall you want to leave resort. Let me get to our room, can I say amazing!! Yes, it offered a huge living area with its own bathroom right at the foyer entrance, large sectional seating, flat screen television and connecting balcony to the master suite. The master suite offered another flat screen television with English speaking channels, huge whirlpool jet tub, a sauna that could four to six people, enclosed toilet and huge rain shower and a huge balcony that faced the ocean. There were plenty of mirrors, closet and bins for your items and stuff. The bed was very comfortable with lots of pillows and comfortable blankets. They provided us a rollaway bed (at no charge) because my son wanted to sleep in the living area for his own privacy. They offer shows several nights of the week but we chose to go to the lounge in the evening after dinner to hear the DJ/Band. They lounge has fools ball table, pool table and lots of comfy seating to talk and play card and/or board games. Don't miss out on visiting this resort. You will definitely enjoy yourself and have plenty to do without leaving!

Ever since watching the ending scene of "Shawshank Redemption", where Andy Dufresne escapes to…read moreZihuatanejo, it's been on my "places to visit" list. Even though I later found out the beach shown in the movie is actually not even in Mexico. None the less, I still wanted to see this town people kept referring to as "paradise". So after looking at a few different hotels I landed on Capella. And, just a short 3 hour flight from LAX to ZIH and a 25 minute cab ride from the airport, I arrived at Capella Ixtapa. Usually pictures tend to look a lot better than the real thing with all the photo retouching but with Capella the pictures online do not even come close to truly capturing this hotel's beauty and the scenery it has to offer. As soon as you arrive the hotel staff is outside expecting your arrival and ready to greet you with warmth and smiles. They are BIG on customer service here and you can see it the minute you arrive. Upon walking just 10 steps toward the main lobby your mouth will literally drop as you hear the sounds of crashing waves and you take in the gorgeous views of the Pacific Ocean. I honestly took 5-10 minutes just to absorb it all... it's that beautiful. And, the hotel is a beauty all in itself. With only 8 years since it was built, it still feels very new, clean and definitely 5-star worthy. All the rooms at this hotel are very private and come with their own in-room, infinity pool! The rooms here are nothing short of amazing and all include an ocean view. They also feature a nice patio area with some comfy chairs to lay out on and sip on some of their thirst quenching Jalapeño Margaritas. I particularly love that the rooms have 2 huge glass doors so your view of the ocean is never blocked even when in the room. Nothing like waking up every morning to an amazing ocean view and the bathroom also has an ocean view! Every day at around 5pm, the hotel staff drops off some guac and chips with a couple of Coronitas in a mini ice bucket! Cool little treat! There are a couple of restaurants on the premises, a bar and 2 large infinity pools. The restaurants here serve up some very good dishes and everything I tried from the breakfast, lunch and dinner menus was very tasty, fresh and well presented.They have a daily event that starts around 6pm every evening where they bring in all the fresh catch of the day including shrimp, fish and lobster. You pick out what you want and they prepare it for you to your liking. Good stuff and it doesn't get any fresher than that! The bar offers a full variety of mouth-watering concoctions of which I highly recommend the Jalapeño Margarita. I think I ordered about 45 of them during my 5 night stay, including a pitcher which is not on the menu but they will make for you upon request. Capella also offers a Romantic Dinner which includes a 4 course dinner for 2 with a private table set up on their wedding deck overlooking the ocean. This package also includes a very romantic setup including candles, rose pedals and live saxophone musician! The dinner is private so it's literally just the 2 of you with your own table, waiter and musician who plays everything so i requested some Frank Sinatra of course! Capella even allowed me to alter the menu to my liking and all this for only $350! The food is delicious and the experience was well worth every cent or in this case, peso. I HIGHLY RECOMMEMD you do this if your budget allows. As far as location, Capella is just down the street (walking distance) to Playa Linda where you can take a ferry to Ixtapa Island and do some swimming, snorkeling, shopping, sun tanning, eating and a little drinking. The hotel offers it's guests complimentary bikes that you can ride down there if you prefer. In that same area there's a lagoon where you can find some large crocs, turtles iguanas and various other creatures. Just a 10 minute cab ride in the opposite direction from the hotel you have Avenida 5 de Mayo which is a cool little area packed with stores, restaurants and bars. There's plenty to do and if you need any help planning activities just talk to Connie Ochoa who is the Activities Supervisor and is there to help guests plan their ultimate Ixtapa experience. She's truly a huge help and super friendly. She's also bilingual so if you're not brushed up on your Español, no problema! Also, if you need to exchange money, you can do that at the hotel's front desk. Their rates are comparable with that of the nearby banks. So... next time you're thinking of heading South of the border for a little R&R, consider Ixtapa. And, if you're wanting to have an unforgettable and memorable experience, definitely stay at Capella. I honestly think I'll be making this a ritual yearly trip after this experience... see you soon Capella Ixtapa!

I have to praise the customer service at capellaixtapa, last night is asked what soups they were…read moreserving, My husband mentioned a Spanish meatball soup that was my favorite. 10 mins later the chef, Jesus Ordones, visited my table & asked if I preferred a white or tomato based soup. I said, I trust you! Can I share that this soup exceeded all expectations and has made the #hiddengem a new annual visit for the Friedmans! #capellaixtapa

We usually spend our vacation in Ixtapa as it is a very chill and the beach by the Pacifica resort…read moreis beautiful. On this trip we decided to spend a few days in the neighboring town of Zihua. We spent 3 wonderful days/nights at the Thompson. As others have mentioned this a beautiful location in Playa Ropa and service is 5-star. When you arrive, there is a welcome drink awaiting you. The front desk worked with us to secure a beachfront suite with a large deck and a plunge pool. Our room was spacious and decorated very tastefully. We loved the artwork. There is Comp coffee and water. On our second day, there were 6 additional bottles of water! We returned from the beach on day 2 to find a very personal note from the staff and a dessert. There are cabanas on the beach with drink and food service. The beach area also has an adult pool that is perfect for watching the surf, having a Marghie, and socializing with the other guests. Hao is their beachside restaurant and bar. There is another, more upscale restaurant on the property. It is so relaxing here, having an early morning breakfast or dinner and listening to the surf just steps away. We enjoyed the Paella theme night. The grilled octopus App was off the charts delicious. It was grilled and seasoned to perfection. The paella portion was very generous with seafood, clams, and chorizo. What a wonderful evening dining under the stars, a pleasant breeze, and the surf just steps away! We walked the beach multiple times a day, and there is a small market area where you can purchase souvenirs, beer, and sundries. If you feel adventurous check out Le Parla and La Pirata. Perla is a great beachside bar with good drinks and a seafood ceviche that easily satisfies 2 hungry vacationers. The Pirate provides some great local flavor. If you want to explore dinner off property, make a reservation at the "House that Sees" resort Casa Rumi. There is a Michelin-star restaurant overlooking the bay. As expected, the service and dinner was 9 stars, and the 3-course dinner will not blow up your budget. We are already planning our visit for next year!

I usually stay in Ixtapa, but know here in Houston, Tx they recently opened up a Thompson hotel and…read morewhen I found out that there was one in Zihuatanejo, I was especially excited. I just did a day pass where you can reserve a cabana at the pool area that affords you credits for food and drinks and is very proximal to the bar / restaurant, HAO. The whole hotel, grounds, cabana's and beach are stupendous. I'm sure similar to many great beach locations and this place is nothing short of spectacular. The beach cabana's are between the beach and the bar area where your closer to the water and get the same service for drinks and food. Wonderful and quite relaxing. The beach itself is clean, sand is white, water is free from any and all debris and grass and quite expansive. Jumping into the water is especially refreshing and great for tanning yourself. At nigh time you can dine in the sandy court area or on the deck at the Hao. I found the food options are all very good and drinks especially. I would encourage during the day you get a coconut with rum and coconut water. Oh, I almost forgot this location has awesome sunsets. The hotel is a close cab ride to the town / city of Zihuatanejo where you can walk around and check out the places here or other nice restaurants nearby. I didn't stay here overnight but the pricing isn't cheap but worth the price if you can stay a couple of nights, which I plan on doing the next visit back in town. Overall a memorable experience which I look forward to doing again.

There are only four rooms at this hotel which explains the intimate service and privacy. All…read moreemployees give special service and are genuinely interested in helping in every way. This alone is special but the views and location are equally impressive. We will definitely return to this paradise.

This is not a "modern" hotel, per se. It has all the modern amenities but is designed to feel like…read moreyou have stepped back in time to a tropical paradise. The Garden of Eden comes to mind. The staff was excellent, esp the wait staff in the beach front restaurant! Martin is an amazing head chef and was very attentive. He gave us a cooking class, which was a total blast! We booked a cooking class with Martin and it was soo fun to walk to the local farmers market with him, pick out all the fruit and veggie ingredients than go back to the hotel to have him cook it all for you. Then - you get to eat and drink everything you made as a group! The beds were super comfy and each room has an ocean front view. The pool is also beautiful and immaculate. It's huge, with a slide and plenty of chaise lounge chairs. They even have some hammocks and chaise lounge chairs facing the ocean, on the 2nd level of the pool deck area. Every room has a private hot tub, but you must re-fill it daily if you want it to have hot water. There is a store right across the street to buy beer, wine, booze and water from. Cabs are incredibly easy to get out the front of the hotel lobby. Downtown Zihu is just a 15 minute walk (or less, if you are a fast walker) along the beach. There is a cement path that will take you straight there. Loads of shopping and restaurants are there. It is also where you will find the best deals and a pier, to watch all the fishing boats and yachts come in and out. Going the other direction, you can walk to Playa La Ropa Beach, which is also loaded with restaurants and some shopping. You can't get there by beach, but a road right out front of the hotel. There are stairs and a very steep hill, so if you have a hard time with 1 mile hikes you would want to take a cab. That would cost you about $3 USD. I would not advise booking your transportation through the hotel. That will cost you $48 USD, instead of $15 USD from the cabs at the airport. I'd also recommend getting your beach massages on the beach, 100 feet from the hotel restaurant, because they are $10 USD and the hotel charges $50 USD. They have a loud, onsite parrot, so if you are a light sleeper, ask for a room far from it's habitat. She is huge and absolutely beautiful, but becomes talkative at about 9:30 am. If I was to come back to Zihu, I'd definitely stay here again. It's in the middle of everything and right on the beach. The staff doesn't get any better either.

I was in Zihuatanejo for 3 days and I had one of the best times of my life. I've been traveling…read morearound Mexico and the U.S for the past 3 years and I have to say that Zihuatanejo is definitely on my top 10 favorite places. The hotel is absolutely amazing and it really feels like paradise. The rooms were clean, nicely set up and the views were breathtaking. If you travel with little kids I would recommend to always have an eye on them. My sister and I were approached by an older man who offered us to take us to a different beach to "see baby turtles hatch" he looked really suspicious and under the influence of drugs. Other than that, this hotel and the area around it seemed really safe and friendly. I made a little video about it in case anyone wants to check it out. https://youtu.be/XgJwITTp48I

This place is definitely NOT a 5 star resort. It's a decent place to stay, the entertainment is ok…read moreand like the rest of the people have said, their food is nothing special. They have the option to upgrade to the "premium" category and dine at their specialty restaurants every night, but not even those are worth the extra price. All their activities are on the tv schedule, there's no way to access them on their app or their website, so you will likely miss 90% of that. We stayed at a "family villa" and the room was very outdated. There was also a big storm and there's no way to go from there to the main building without getting soaked. We called a couple of times to ask for umbrellas but never receive them. I would suggest to book regular connecting rooms in the main building if you are traveling with children. On the positive side, I did really enjoy their room service, the menu and the food was much better than anywhere else. Their spa was small but beautiful, we had massages with Lilibet and Yolanda and they were absolutely fantastic!

1. Hotel is very dated 2. Villas for family are smaller…read morethan regular room . Just get two rooms 3. Restaurants bookings are daily at 9 am. If not in line before 830 you will be eating buffet. We ate dinner elsewhere $$$ 4. Mexican smoking laws are ignored here.. cigarette smoking and butts are everywhere and their smoking section is right outside the buffet eating area with doors wide open so smoke is sucked into the hotel. Smells like a casino at the beach and just about everywhere 5. Margaritas are horrible. Just drink your fave alcohol on rocks. Beer is limited to Coronas .... 99. Screaming amplified poolside guy

My family comes here every often during the summer. It's a hidden gem. It's a membership resort…read morewhere families can buy time share or you can rent on Expedia. The weather in Ixtapa is humid, but I love it. They have van transportation to take you to the beach area, room and dining areas. They also have the Gandolas that take you up and down and give you a beautiful view. The walk can be a walk, I wouldn't recommend it for individuals who need extra walking support, have injuries, or disabled. The hills are very steep. GREAT EXERCISE before you sit to have a delicious meal... but highly recommend the transportation options for those who can't make the walk. They do have meal options... I get the unlimited. Totally worth the extra buck! Unlimited food and drinks by the beach area ( does not include room service or exclusive menus) do inquire about the food options at reception. They will give you a wrist band for the duration of your stay. There is a huge variety of food!! So if Mexican food isn't your preference... which I will add is absolutely delicious.. they have other optional menus. Other than the main beach and pool sides down by the buffet area... there are also hidden pools throughout the whole resort ( dining May not near by) but you can bring personal snacks. The employees are very friendly and very humble!! Very informative... don't be afraid to ask. They can help and answer questions.

Amazing resort. So wonderful. I did the all-inclusive. Definitely worth it. So many different…read morepools, I swam in 7 of them while I was there. The beach is so warm. They have little bungalows you can reserve for free! A waiter brought me a new drink ever ten minutes! So helpful! Fun pool games for kids. And water aerobics, Zumba, and bike riding! Watch them feed the crocodiles. Enjoy the gondola rides up and down the mountain. Exciting shows every night! So so good!! Great for a family!!! Napoleon was amazing! He was our concierge. So helpful! Thank you Napoleon! We even walked to downtown Ixtapa. Very safe! Lovely little beach town.

This is a great location to just unplug and relax and that's just what we did…read more Service here is 5-star. Every staff member that we interacted with was more than helpful and went out of their way to assist you. Since the property is built on a hill overlooking a beautiful beach you will get your steps in each day. There is a gondola that will whisk you to and from the beach. We walked a lot and our route to our building took us past several pools. Nothing like going for a swim to break up your hike! The beach is beautiful and you can walk about 5 miles end-to-end. There is ample seating shade and sun and it's easy to get lost in your book or have a quick snooze listening to the waves. The food at the beach is OK not great. Now the cocktails are very good and the service is wonderful. It's easy to get 2 or three margies deep before 2 PM. Also, the prices are beyond reasonable. There is an open-air beachside restaurant if you need a break from the beach. We only did their breakfast buffet once and it was off the charts. There were the usual gringo breakfast selections but there were also several Mexican stations. My huevos divorciados were cooked perfectly over easy and the salsa roja and salsa verde gave me a nice little morning kick. Sunsets are beautiful as you would expect and we were lucky enough to see whales one evening. The accommodations are OK the rooms could use an update and it took us a few days to figure out how to get consistent hot water for our showers. Our room had a large bedroom, 2 baths, a kitchen, and a spacious living room. Being up high on the hill we got wonderful breezes and we left our windows open each night and fell asleep listening to the waves and woke up to chirping birds. Our deck overlooked the beach and it was perfect for morning coffee and nightly cocktails. There is a coffee shop onsite and a minimart. We needed "supplies" and I was pleasantly surprised at the mini-mart prices. This is a great location and if you don't want to deal with hiking every day then there are plenty of other lodging options right on the beach. Yup, we are already planning our return next year!

This is the best resort I have EVER been to! So we came in…read morehere, and we went down to the buffet, which was incredible. Now we walk in the room, and there is a pool in the room! It's also very big, too. We did the turtle hatch, and it was very fun. Some of the nicest people l've ever met in my entire life! I will recommend!

No bars open inside it's humid and hot outside. 4 o'clock room not cleaned say all inclusive…read morenegative. They give you two beers in your mini fridge. They don't give you anything else. Ordered room service over an hour passed nothing. First time here for my son in laws bday never been to Mexico wouldn't come back. I have to stay until Monday because of the party but will not be back. I have to edit this review. Although we had our above problems. The staff were great in every eatery. My son in laws birthday on the beach that they set up for was great. The staff that night were wonderful and very attentive. The food for his party was delicious. Cudos to the six or seven people who worked his party. Great staff. Antonio was usually our waiter at the buffet. He is awesome.

Alejandro Garcia @ the Windows buffet restaurant gave us great service. Very attentive, funny,…read moreinviting. Hope to be served by him again. (Amazing English too. that was a bonus though lol)