I have been a patient for three years of Paula's and her team. My experience for every visit is…read morealways positive and pleasant. The quality of care is always top notch. I'm so glad I found Celestial Hearing of Las Cruces.

I took my 90 year old mother to see Paula at Celestial hearing this morning and even though my mom…read morepurchased hearing aids at another hearing center Paula helped my mom. For her it's life changing she can hear so much better! She helped me understand how to properly clean and care for her hearing aids as well. My mom called her 88 year old sister and was amazed at how much better she can hear. Paula is so helpful and the nicest person you could ever meet. When the time comes for new hearing aids I will be purchasing them from Paula!

Dr. Zambrano and Hearing Expert Care seemed far more concerned about making a sale than improving…read moremy quality of life. I was sold hearing aids that were never properly explained to me, including the return policy. From the beginning, I repeatedly told Dr. Zambrano that the hearing aids were making my life miserable and that I hated wearing them. Instead of listening to my concerns or suggesting I return them, I was constantly told to "keep wearing them." The hearing aids caused me daily pain and made my tinnitus unbearable. When I brought this up, all I was told was, "It shouldn't be doing that," yet nothing was ever done to actually help resolve the problem or improve the situation. What's even worse is that I had to seek opinions from a different audiologist, and he confirmed the hearing aids I was prescribed can actually make my hearing worse. Appointments were difficult to get unless I personally called and pushed for follow-ups, and at no point did I feel like my well-being was the priority. This experience left me feeling ignored, frustrated, and taken advantage of. If you value honest care and your quality of life, I would strongly recommend looking elsewhere.

The office refuses to give me my medical records so I can go to a different clinic since they…read morescrewed up with the insurance claim and they admitted they don't know what they're doing when I had my insurance call them. I have been calling different times of the day about twice a week for the last 6 months and no one answers the phone. My primary doctor who referred me has tried requesting the notes and still nothing

I have been having problems with my Starkey hearing aids. I emailed Starkey and they provided three…read morelocal vendors, each of which I contacted. Hear on Earth was the only one that replied, Debbie, and provided pricing if the devices had to be sent in for factory service. I visited their place, was greeted nicely, and the person took my aids and tried to fix them on spot. Debbie tried other fixes before recommending they be sent out for service. She didn't require immediate payment but I did that, anyway. She offered to apply the service cost to new aids should there be further problems. Bottom line: Nice people, Great service.

This review relates to the audiologist, not Dr. Pai. Over the past year I have had 3 hearing…read moreevaluations, two were conducted by audiologists and one by the El Paso Veterans Administration. My absolute worst experience was with the audiologist affiliated with Dr. Pai's practice. She is clearly unhappy with her job; after she introduced herself as a doctor, I should have known that my evaluation was not going to go well. She was clearly very impressed with herself, I should have exited. Throughout my examination, she was rude and condescending, I have never been treated this way by anyone in the medical field. I have worked with audiologists in the past and found them to be friendly, happy people; this audiologist is a sorry excuse for a human being.