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Las Cruces, NM

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LivingWell

4.0 (4 reviews)
Closed 8:00 am - 6:00 pm
Updated 2 months ago

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2 months ago

Excellent service very knowledgeable. Staff would definitely recommend them. They helped me a lot.

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2 years ago

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1 year ago

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2 years ago

LOVE LOVE LOVE this place! Staff is amazing and the professionalism that was provided. I can't wait to come back!

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Courtney A.

Thank you Jamie!

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MountainView Emergency Center

MountainView Emergency Center

1.9
(17 reviews)
2.2 mi

Note, I am now posting this a few weeks out from the visit but wrote this the same evening I…read morereturned from this ER. I thought giving myself some time to sleep on it would possibly change my feelings on our experience here, however my feelings have not changed. Background: this took place on a Tuesday evening following initial visits to urgent care on the previous Friday evening and Monday morning. The Dr. at the second visit to the urgent care advised "if your symptoms continue to worsen, please go to the ER to get a chest x-ray or CT." That was the primary reason we went to the ER so soon as I am aware that illness can last a week or more. My daughter's fever was worsening over time, and despite frequent hydration, she felt extremely dehydrated and was experiencing a headache that would not improve with ibuprofen or medication. I am appalled at the behavior and bedside manner of most of the employees at this ER. We were first met with the front desk RN, Mayra. When we arrived, Mayra was mistreating an individual asking them "so do you have high blood pressure or high cholesterol? Diabetes? Which is it?" or things like "that's NOT what I asked you" in a horrible, angry tone. I should have turned around then and left but I was concerned about my child and did not want to risk going elsewhere with a longer wait time. Once she was done disrespecting that individual, it was my child's turn. I began to speak to Mayra and was going to explain "I know my child is 18 years old but also understand that if she requests, I can speak on her behalf" however I was interrupted by Mayra who immediately stated "I NEED to only speak with her. She's 18." When my daughter spoke with Mayra, she was extremely condescending disregarding anything my daughter expressed she was dealing with by minimizing or disregarding symptoms mentioned. For example, my daughter expressed that she was experiencing a painful migraine so Mayra asked "do you have a history of migraines?" to which my daughter replied she did not as she does not have chronic migraines but HAS experienced migraines before. Mayra replies "ok so then you have a headache." When asking her medical history and when my daughter did not answer quickly enough, Mayra responds "YOU KNOW THINGS you might be medicated for? Like diabetes, depression..." My daughter said "oh, yes I do." Again, she was not feeling well and (side note, my child is autistic so the line of questioning was being answered to the best of her ability!) so she just answered the question as a yes or no. Mayra looked annoyed so I answered, "depression, she takes..." Mayra interrupted stating "I DON'T NEED TO KNOW WHAT SHE TAKES." Yikes! She then proceeds to give my child the pain scale instructions stating "Ok, so how bad is your pain on a scale of 1 to 10 and I mean ten being your arm was just cut off." Considering that my child has never experienced pain from limb loss, she cannot utilize limb loss to accurately gauge her pain? Advice for asking about the pain scale, Mayra, would be to state "Ten being the worst pain YOU have ever felt and one being pain that is bearable but bothersome." We were seen pretty quickly by an ER tech who asked why we were being seen. My daughter again explained her symptoms to which the ER tech stated "okay, well you might just have a virus, you tested negative at the urgent care?" to which my daughter responded that yes, she tested negative but that she might have a 'flu.' The tech looked puzzled, but my daughter was simply relaying what she was told by the nurse from the Urgent care a few nights before. She then stated she would do blood work and swab for covid, strep, and flu. She swabbed my daughters NOSE then put the SAME SWAB in her throat!? I could not believe she did this. I know that sometimes they may begin with the throat swab THEN test the nasal cavity but the reverse? Yikes! The ER tech did state "you might also be feeling like this because you're so dehydrated and I bet you're not hydrating." Did not ask "how often are you hydrating?" or "Are you consuming or drinking electrolytes?" just "you're probably not hydrating." It was presumptuous of her. She had been hydrating OFTEN and consuming electrolytes. The tech then clumsily attempted to place an IV in my daughter's arm but was having difficulty (likely due to my daughter's dehydration?) and eventually placed the IV in her hand. Shortly thereafter, another RN (short, curly blonde or light brown hair-I could not see her nametag as most of the nurses had their tags flipped around-I wonder why?) came in and stated "you know that viruses last longer than just a few days. Why are we seeing you right now?" I did my best not to interject as my child is 18 years old but they bulldozed her while she was experiencing extreme pain so I would interject when necessary. We informed this nurse that she had already been seen in urgent care Friday night and the morning prior and that the doctor at urgent care advised that we go

Do not go here. Yeah it might seem better because they are able to see you sooner, but at what…read morecost? The level of care is not where it's supposed to be. I'd take my chances somewhere else even if the wait might be a little longer, at least you'll receive better care. From personal experience, when the nurse or whoever it was who took me to get weighed laughed at my weight, I knew they were unprofessional. Why are they laughing at patients who obviously are going to come in all shapes and sizes? Honestly, I don't know how they were able to make it through school. Secondly, when I came for a potentially sprained bone and was all cut up and bloody from falling, they didn't even clean it up before putting a bandage on it. No water, no soap, no sanitizer. nothing. I had to clean it myself at home. So there was no reason to come if I could've just took care of it myself. Just please don't go here. If you are able to, go to a better clinic even if the wait time is longer.

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LivingWell - weightlosscenters - Updated July 2026

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