I cannot recommend this daycare based on my family's experience…read more
From the time my children were enrolled, I had ongoing issues with billing. I was quoted one monthly tuition amount during enrollment, but after my children started attending, I was charged significantly more than what had been discussed. In addition, I experienced repeated billing errors, and I often had to reach out to have charges corrected. It was frustrating to constantly question whether my bill was accurate.
We did love Ms. Isis and Ms. Kelly they were so nice and compassionate with the kids.
My biggest concern, however, was the daycare's handling of staff conduct. I learned that there were concerns about a teacher being rough with children, and I was disappointed by how the situation was handled. As a parent, I expect any concerns involving children's safety and well-being to be addressed promptly and communicated appropriately.
Because of the ongoing billing problems and my concerns about how serious issues were managed, I made the decision to disenroll my children. I hope the daycare improves its billing practices, communication, and accountability so other families have a better experience.