Brenda Wyatt and her team at LaSalle Mortgage shepherded the mortgage process for our new home purchase from start to finish with efficiency, attention to detail, and a friendly can-do approach. They helped us navigate our options and found us a fantastic rate in a challenging environment. We cannot recommend them highly enough. read more

Brady and team are fantastic. Very organized and walked us through each step of the way for financing our first home. Team is ultra responsive. We hope to work with Brady and team again on future refinancing and/or purchases. read more

They make it seem like they are ready to help, but the team was unresponsive to a couple of us resulting in missed home buying opportunities. read more

10/5 stars here. We were assisted by Brady, Elizabeth, and Lindsey through our first home buying process and cannot recommend them enough. They took the burden of what is an already stressful and complicated process and made it look seamless. They made the process seemingly quick and easy and we were able to strike GOLD with our first offer and dream home. Every person we communicated with during the process was an absolute pleasure to work with. Special kudos to Brady who is the MVP of it all. He is not only knowledgable about the home buying/lending process but he was also able to offer solutions around the complexities around our CURRENT home. We look forward to continuing the relationship with you all in the future! read more

I highly recommend Brady Thomas and his incredible team who helped us navigate the complexities of the mortgage loan process. Not only did they help educate us about what lenders care about but they recommended valuable ways for us to improve our financial health so that we could be as attractive to potential lenders as possible. If you are looking to buy a home in the Bay Area I recommend you look no further than Lasalle Mortgage and Brady Thomas. read more

I worked with Brady Thomas at Lasalle Mortgage. He and his team were fantastic - knowledgeable, responsive, speedy, informative, and kind. As a first time home buyer, I was super-ignorant and anxious, and Brady demystified the process in a reassuring way. I spoke to several individuals and a few banks directly and felt most comfortable with him. He called the seller to put in a good word for me and I'm convinced that I was successful in my bid in part due to his excellent reputation and help. read more

My partner and I just bought our first home, in one of the most difficult real estate markets in the world, and we could not have done it without having every possible tool at our disposal. Having Brady Thomas on our team from the begining of our housing search helped us became as competitive as possible throughout our search, so that when we did find our dream home we could go for it with everything. We met with Brady in person early on our housing search, and he was so personable and positive about our position we immediately became excited to begin a process that would turn out to be quite arduous. Lucky for us, throughout the process Brady and his team at LaSalle would be able to lend us a wide range of support from updating our letter for each property we made an offer on, to recommending the right date to submit our loan application when our offer was finally accepted. From beginning to end, Brady was responsive, insightful, and delightful to work with, and I am sure I could not have gotten by home without the help from him and his team. read more

Brady and his team helped us greatly through the entire mortgage process. They were quick, responsive, and answered all of our questions. They made sure to make the home buying process as easy as possible for us! Highly recommend this team! As an added bonus, at the end of the process the team donated $250 to a donation of our choosing! read more

We had an excellent experience working with Brady and team during our recent first home purchase. I had a lot of questions and a hectic schedule and Brady and the whole team at Lasalle were courteous, kind and professional in answering them (sometimes at very early morning hours!). He provided lots of different scenarios as we narrowed down our search, and when we had to find some wiggle room to make our down payment, he came up with a clever solution quickly that allowed us to comfortably move forward on the purchase. We followed our wonderful realtor's suggestion to work with Brady, and wouldn't hesitate to work with him and the team again! read more

I worked with Brady and his team on a mortgage as a first time home buyer and they were fantastic!  Brady was patient answering all my questions despite this being an extremely busy time for mortgage lenders right now. His team was thorough in their communications with me, my agent and the title company, and made the coordination between everyone easy. The loan approval came smoothly and they were able to fund within the time frame they said. When something involving this many people goes as smoothly as this, you know it's because the team working on it is bringing their A game! read more

I worked with Brady Thomas for the Loan on my first home. He and his team made the whole experience so easy and smooth. I was quite nervous since this was my first home purchase, but Team Thomas completely put me at ease. They worked quickly and were super responsive. They kept me updated on the entire process from start to finish. They were so efficient, we closed even faster than I expected! I will definitely be working with Brady and his team for my next home mortgage. read more

Brady Thomas and his associates continue to provide our team with exceptional service for both us and our clients. There are many financing options available and none are better than what Brady and LaSalle Financial provide. Thank you!! read more

We worked with Brady and his team to get the loan for our new home in the Easy Bay. Brady and his team have been very responsive throughout the whole process. Brady invited us over in his office to go over all the details and educate us on all steps required, this was great for us, as me and my wife were both first time homebuyers. During the offer phase Brady was able to support us by pro-actively calling the selling agent and making sure the seller knew we would get the loan and closing would not be an issue. What characterize the relationship between Brady and us was that whatever needed to be done got done and he kept us informed almost everyday on the status of the loan process. I would recommend Brady and the LaSalle if you are looking to close/refinance on a house! read more

Joey and the team at LaSalle provided us with unmatched customer service and knowledge helping us navigate our recent home purchase. Joey helped us to close on our home in a short period of time with great attention to detail and explained each step of the process to us. We will definitely recommend Joey and LaSalle to our friends and neighbors. read more

If I could give a negative rating, I would. The surprising thing is I would have given them a 5 star rating up to even a year ago. Zach Griffin and Nicole King worked on a couple of loans for us in the past and were decent. So we went to them again for a refi. We started the process in March. We should have noticed the early signs. Nicole often got numbers and details wrong, in a somewhat klutzy way. She knows this and she apologized. But we hung on, thinking that they will come through. We went through April, and missed the deadline. I wasn't happy and my wife talked to Zach. Strangely, he got extremely defensive and put the blame on us for being tardy with documents. Now, we have the email chain to prove to anyone and everyone in the world that we were quick with our turnarounds. I was off work for a few months and this is the only thing I focused on. As for Zach, someone needs to teach the guy the customer is always right is a basic tenet. I'm not sure how he goes through his professional life as mortgage broker not knowing that. May went by, we were in a tax bind, so the deal petered out. He was supposed to find out whether he could extend the rate lock, but of course, after a couple of weeks, we still didn't hear from him. We had to call him back and he then gave us the answer. We collected our documents back from them by early June knowing this was going nowhere. Meanwhile, the Fed signals they are not going to print any more money, so the rates spike-up quickly. I think Zach's incompetence cost us tens of thousands of dollars, let alone a $600 appraisal which we will never see again. So as we got our docs back on email, Nicole's comment was "oh bummer". Is this really a professional way to behave to a client who just lost an opportunity because of Zach/her incompetence to save a lot of money? We still don't understand why someone who did a decent job in the past would behave so poorly. Whether there was oversight or something else more dubious going on, we would never know. But i would advise anyone who wants to use these 2 individuals to ask tough questions, set tough deadlines, keep meticulous track of mistakes and email chains to push these guys hard. We have certainly given our feedback to the realtor network. Anyhow, our story had a good ending. We chose another broker - who was super efficient, responsive, and kind - none of the qualities we saw at La Salle of course - and he got us a loan in a week and a half. Of course the rates are significantly higher but that's the price you pay for choosing incompetence. read more

my experience with Lasalle made my first home purchase excruciating. Roger Smith is a teflon-coated weasel best avoided. He guaranteed me a 21-day close (required by the seller) and when we closed on day 25, he reneged, saying he didn't remember using that word "guarantee". He also went on vacation twice, for 12 of those days (unannounced to me and my real estate agent) and was unavailable to counsel me on important decisions both times when the loan hit the fan. not only did I get substandard service and attention, but I also ended up with a crappy interest rate. adding insult to injury, when confronted with my dissatisfaction, he kept turning it around on me saying how i didn't appreciate all he had done for me. at one point i realized the futility in reasoning with this bozo so i gave up. after winding me up, he had the gall to inform my agent that he and i had "cleared the air" even as he admitted and apologized (to her only, since he was courting her business) for the delay and poor service. update: i wrote this 4 years ago and hadn't realized that i left it unposted. i would have just deleted it since so much time has passed, but earlier this year i refinanced with Bank of the West and discovered that dealing with money-people doesn't need to be the swirling, sucking eddy of grief i experienced with Lasalle. read more

My partner and I just bought our first home. Zach Griffin at Lasalle was recommended to us by a friend and was the perfect fit. From the first phone call to the first meeting through every subsequent interaction, Zach was patient (I ask a million questions, some of them more than once), professional, clear (which is hard to do with something as complicated as the mortgage process) and helpful. His knowledge and interest in helping his clients is apparent. He also makes excellent referrals which was invaluable to us. He referred us to our real estate agent (love her!) as well as our mortgage insurance broker. He has a very capable and professional network which helped this process out a lot and all of them have wonderful things to say about Zach and work seamlessly with him. In any case, we ended up in a house that we love with a mortgage that we can easily afford and the process didn't break us up. So, Zach is great! read more

We have used the services of LaSalle Mortgage Services for refinancing and first mortgages and have found Brady Thomas and Team Thomas to be highly professional and very responsive. Emails, phone calls and texts are responded to immediately with the information you requested. If you are looking for a highly qualified, professional mortgage broker, look no further than Lasalle Mortgage Services. read more

We were looking to refinance an East Bay condo and used Dianne. The refi did go through, but the process was a bit rocky. Positives: We managed to refinance before the rate lock expired. Negatives: The rate lock almost expired because Lasalle dropped the ball. My wife had just changed jobs, and we told them that when we started the process. They said it wouldn't be a problem. Then, when we were almost done, they changed their minds and suddenly decided it would be a problem (not enough earnings history on the new job). We had to re-do the whole application using only my income, and barely got in before the rate lock expired. It would have been much less stressful if Dianne had listened to our situation at the beginning and planned accordingly. Also, I don't know if their rates are the best. When we used Lasalle for the refi we only got one quote. We later bought a different place and shopped around at several mortgage brokers. Lasalle's rate quote was actually the highest among that group. read more

I can't praise Zach Griffin and Nicole highly enough - they were super helpful, very clear at explaining complex loan structures, and very responsive and friendly. Highly recommend them!! read more

We were referred to Zach Griffin by my sister and her husband who just raved about how steady and helpful he was. When our Berkeley realtor found out he pre-approved our loan she told us that having a good broker like Zach makes a seller more likely to consider your offer. This gave us even more confidence. Well, long story short, we didn't buy in Berkeley. My husband's work took us to Sacto but Zach was able and willing to work with us. However, when we finally made the offer and it was time for LaSalle to work with the underwriter, Zach was on his much deserved vacation. His assistant Nicole King picked up the ball and ran with it all the way to the finish line. Even figuring out that there might be future income issues with the move (down one salary for awhile) and still making it work. What a fantastic team, we got a great rate and I am writing from a sunny backyard listening to the pool vacuum splash away. Now I need to find a pool cleaner! Thank you Zach and Nicole, very much. read more

Brady and his team did a complex refinance for me on a home I have owned for 25 years and needed to access a big chunk of equity. Brady was able to structure a new loan that met all of my needs, giving me a huge sense of relief. The whole process was smooth, painless and went faster than I expected. I loved being able to do everything online - no more mailing in paper copies of everything! It was very reassuring working with Team Brady; they all really did work together as a good team. I always felt I was in good hands and that everything was getting taken care of. All of my questions were answered quickly, thoroughly and in such a way that I could understand. Highly recommend! read more

I refinanced my mortgage with Susan Thomas at Lasalle Financial--just signed the loan documents yesterday, in fact. At one point, things were a little ticklish: my employment situation has been somewhat sporadic over the past couple of years, and it looked as though the refi might not go through. It did, though--in less than a month, AND at an absolute rock-bottom rate. This refi will save me fully $129,000 over the course of the loan! Sue's been in the business for 30 years, closing more than 10,000 loans in that time. She and her assistant Nikia communicated with me clearly and regularly throughout the process. I suspect things might not have gone my way had I not been in such capable hands. I am so grateful, and recommend Sue without hesitation. She is truly tops. read more

Zach Griffin & Nicole King did a fantastic job all the way through the loan process, from those long calls explaining to me all the things I needed to know to the final close of the loan. Zack was prompt, clear, thorough and always responded very quickly. He maintained a steady demeanor and made the entire process smooth and easy. He has great staff and is well connected with other excellent business partners (escrow services, etc.). I heard horror stories about the difficulty of getting the loans, filling out the paperwork, signing the reams of paper, but Zach made it smooth and fast. We closed escrow in 22 days! I would definitely call Zach next time I need a loan. read more

LaSalle Financial did a fantastic job for us. The team members (Dianne, Anna and Mike) worked very well together, at least one of them was always available to answer our questions or address our concerns, at all hours, on the weekend, whenever we needed them. They got us a really great rate, and were able to close a day before the deadline, despite the new and more complex regulations that need to be navigated nowadays. We are thrilled to be moving into our new home, with a mortgage that seems manageable (although in today's economy, we must always keep our fingers and toes crossed, of course!), so thank you, Dianne and team! read more

Brady and team are seasoned professionals. They made the loan process almost painless, and they were always ready to answer questions and offer good advice. Highly recommended! read more

Brady and his team at Lasalle were amazing to work with throughout our entire home buying process. After things fell apart with our first broker during an appraisal review, we decided to start over with a new broker (Brady) and asked if he could get it done in 18 days. He said it would be tight, but in the end he came through in time to close. He was a constant professional throughout every step of the process and offered detailed explanations on every single request coming in from the lender. In the end, no complaints and would not hesitate to refer anybody to Lasalle Mortgage Services! Thanks again! read more

Great working with Brady, Elizabeth and their team on our new home. We'd definitely recommend working with them. They were patient and helpful from our first conversation when we were just considering buying all the way through our recent close. read more

I don't enjoy tearing a business down, but I feel obligated to let other consumers know what a terrible experience I had in my attempt to get a mortgage with Roger Smith of LaSalle Financial. I have gotten 5 other home loans before and my experience with Roger and LaSalle were by far the worst. My wife, mother-in-law, and I were attempting to get a home loan. When we got our upfront disclosures back from Roger, there were 5 problems: the age of our house was wrong, my wife's name was wrong, the type of joint ownership was wrong, and my mother-in-law's address and social security numbers were wrong. These seem like some pretty bad errors but rather than apologizing, Roger dismissed it and wrote in an email: "That is one of the purposes of these 'upfront Disclosures', to catch the clerical errors. I will make the changes in the system do [sic] the final docs will be correct." Also, I reached out to him specifically because I wanted to work with a small, community-based bank, and I didn't want my loan sold to a big bank. He assured me that they only work with small banks and they would not sell my loan to a big bank. After about a month into our process, he informed me that my loan was going to be sold to Chase, the largest bank in the US. At this point, I really wanted to end our work with Roger and go to another lender, but we had spent a lot of time sending him various documents, we spent $560 on an appraisal, and we were seemingly close to the end of the process. For the next few weeks, he strung us along, made additional mistakes, failed to anticipate potential issues, and kept changing requests for what we needed and didn't need. Here are a number of quotes from various emails from Roger: Oct 21: "Now that the appraisal is back we will have an underwriting decision by today or tomorrow. I see no issues so I expect to get final loan docs out soon after we receive loan approval." Oct 23: "As I mentioned yesterday I have loan approval." Oct 24: "They now want to know if you were still self employed in 2012 why there is no Sch C. income reported... Thanks Steve. We're almost done!" Oct 28: "Hang tight I should have final loan doc clearance in a day or so." Oct 28: "The bank is telling me that because this is a "cash out" transaction they will not accept a POA . Final loan docs should be available shortly." [Note: my wife and mother-in-law were travelling so Roger suggested that we get power of attorney (POA) docs signed before they left so I could sign things on their behalf. Then he sent this note saying POA wouldn't work with almost no explanation and no apology for steering us incorrectly and wasting our time.] Oct 29: "I anticipate being cleared for docs later this week and then after you sign the final docs there is, by law, a three day waiting period. You should have this funded by next week. Hang in there." Oct 29: "We just received new conditions to be cleared prior to closing..." Nov 6: I have spent the entire week going back and forth with the bank... They are still not clearing 2 other conditions... If you can provide this documentation we can, at long last, get the final loan documents to the title company so you can sign and we can fund the loan." Nov 13: "A new obstacle has arisen... I should have asked about the disability payments." After starting this process in September, and after Roger said we had loan approval on Oct 23, we decided to end our efforts to secure a loan with Roger on Nov 16. The decision was based on all of the mistakes, hassles, back and forth, and false promises. We asked for a refund for the $560 we spent on the appraisal but Roger said no, explaining, "since it was your ultimate decision to 'get a mortgage with someone else' I don't feel compelled to refund the cost of the appraisal." Incidentally, we did reach out to Roger's supervisor Zach, but he was slow to respond and ultimately useless. Now it's back to square one with another lender. read more

I don't know how to rate this company a minus, but if i could, i would. Five months of waiting for a re-fi to go through....waiting while the rates go up and for the first time in our lives, we don't qualify? We signed our final documents TWICE and then had to get our fees back? We had to cancel our auto-pay for our mortgage at La Salle's request and then reinstate it? But wait, there's more....because of all of La Salle's inquiries about who knows what, our credit ratings went down, mis-information was given to credit companies, no one would answer our calls or give us updates....this is The Worst company we have ever dealt with and all i can say is Borrower Beware!!!!! read more

I'm a local broker and Nicole and I recently worked with a home buyer together. Nicole is a great loan officer and very easy to work with. She communicated with me promptly and was great with our client. I was a loan officer for 8 years and I'm very impressed with Nicole! read more

We had a fantastic experience working with Brady and his team at Lasalle Mortgage Services, and would recommend them in a heartbeat. The team was very thorough at every step of the way-- from helping us understand our purchasing power, to preparing multiple offers, to closing on our dream home. Thank you! read more

Melissa Milton is the best, well from my experience as a first time home buyer. She made it all so easy during a stressful time. Thanks!

We had a great experience working with Zach (Griffin) - highly recommended!

Roger Smith was an absolute pleasure to work with. We secured pre-approval and subsequently a loan with Roger at Lasalle Financial Services. He was extremely friendly and patient with us during our purchase of a home in Oakland. He came recommended by Red Oak Realty. Both of these companies are top caliber. I was in no way pressured to use Lasalle but I am very glad I did. Our pre-approval process was very smooth, requiring the basic income histories and asset statements. Roger was very clear about what he needed and was more than happy to answer questions about the process. Regarding our financials, he advised us in an honest manner. Since our search spanned several months, he was happy to update our pre-approval based on new earnings. Given our status as Oakland homebuyers, Lasalle was able to give us a very fair rate with a variety of options for us to choose from. Our rate was quite competitive compared to other banks and institutions. Roger showed exceptional responsiveness; I typically heard back from him in a few hours. All of our communication was via email or phone; the only time we needed to travel to the East Bay was when we signed the actual loan document. This was a huge plus given that we lived in SF at the time. When our home offer was accepted, Roger and our realtor were in tight contact. I received many updated documents from Roger on the same day, making it much easier for us to understand the status of our loan and get an idea of our upfront costs. We were able to plan our money transfers in advance, which contributed to an early close. We're in our new home a week early! read more

Brady Thomas and team are amazing and I couldn't recommend them more. They were extremely patient and thorough throughout the process, very responsive and really went above and beyond for us. They made a daunting process a lot less stressful and we closed on time! Will definitely be back for future needs. read more

I just completed a refinance on my home working with Zach Griffin and the Production Manager, Nicole King. The whole experience was pain-free, not to mention fast. It was two weeks to signing escrow papers from the time I had the loan app submitted. Loan funded on time helping me avoid an entire month's extra interest on my old FHA loan. Would definitely use again! Thanks Zach and Nicole! read more

Zach and Nicole are the real deal! We were looking for a house and had a loan 'guy', but when we stated looking in certain east bay areas, we went to Zach.. After talking to him once, it did not matter where we were looking.. he was our guy! The process was so easy and efficient. I would recommend these two to anyone! Zach has a new life long customer! read more

We have refinanced with Roger Smith at Lasalle two times now and both times were quick, smooth and stress free. The second time was during Spring '09 when the credit crunch was in full swing. We looked into doing a loan with our bank but the wait was 8+ weeks to process. Roger had the whole thing done in less than 3 weeks. He made sure to be there during signing in case we had any questions. read more

At every step in the home loan process, Brady and Team Thomas rapidly responded to all our questions and concerns and handled every detail seamlessly. It was the very definition of "being in good hands". If you're looking for trusted professionals to expertly handle the largest purchase in your life, Lasalle should be your next call. read more