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Lashed By Lynn

5.0 (1 review)
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10 hours

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100%

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Waxing

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7 years ago

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Massage Retreat & Spa - Woodbury

Massage Retreat & Spa - Woodbury

1.3(22 reviews)
4.6 mi
$$

I found this place through a groupon. My first visit was pleasant, friendly service, great massage…read moretherapist. The manager there at the time pushed a membership really hard, since I had a good massage I was considering it. I asked her specifically twice if I had to sign a contract for a certain time period, she said no, so I signed up. I came in for a few more appointments. The first massage therapist I had that I liked quit, the second one I liked also eventually quit. After two months the whole front receptionist area had new people. This is a red flag when turnover is high. After my first appointment I noticed that 1 hour massages were actually 40 minutes, and 90 minutes were 65. They give you 10 + minutes to undress, and get dressed. So my first visit was all a scam. I did a facial once, it sucked. Then the girl at the end tried to sell me on a bunch of creams and lotions saying what I used now isn't good even though she never asked what products I used. Eventually I asked to cancel my membership. Surprise! They told me I had a one year contract. When I said I asked specifically about this and the MANAGER said there wasn't one, the little shit at the front counter offered to show me the contract and read the fine print to me. Well, the manager I was told was no longer with the company because of issues "like this." The idiot kid on the phone also refused to let me speak to his current manager. He said she would tell me the same thing. I finally got him to give me the corporate number. I called there and left several messages, nothing. I started responding to the numerous emails I received from them, each time stating the service issues. Finally it reached the current manager. She called me back and cancelled the membership. I had a couple more massages I already paid for so I had to come finish those out. The rude receptionist guy was no longer with the company as far as I could tell on my last visits. Even though the manager cancelled my membership, I was charged again after my cancellation month. I had to call back again. This place is a mess. It's not worth the money, and the service is awful. Don't come here.

I was lucky enough to get a massage and facial package from a friend as a gift. This was a…read morewonderful experience! Everyone was very professional and I felt like my requests were heard and my needs were anticipated. I got to ask the lady that did my facial lots of questions about the products since I have very sensitive skin; they only use the Dermalogica skin line. I truly felt pampered and refreshed after walking out and I was very happy with the quality of service I received.

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BARE - OSEA Malibu products

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4.0(4 reviews)
2.1 mi

I was really looking forward to my facial with Gua- sha, and multiple sugaring services today. My…read moreappointment was 12pm-2:35pm for all services. As per the esthetician's text sent in the morning saying text ASAP to let her know if I would be delayed, at 11:45am I let her know I was running about 15 minutes late- I am a new client, not from the area, coming from Minneapolis, there was also road work. When I arrived in the parking lot (at 12:12), I saw that my appointment had been cancelled with a text saying that she was unable to deliver any services that late and would charge me the full cancellation fee (that I later realized was $280). She said "with [her] busy schedule she had to have that late policy in place to respect her and other client's time." She cancelled the ENTIRETY of my appointment, even with over 2 hours left in the appointment. I tried to call, with no answer, I texted and asked if there was any way we could forego some of the services (and still end at the same time), she denied this request. I went inside the establishment to see if we could reschedule for later (which is a building with other small businesses- so unless you know that, you are searching), went to the studio and she was nowhere to be found. Her cancellation policy is as follows: "We understand that sometimes it is necessary to reschedule or cancel appointments. Therefore, please notify us at least 24 hours prior to your appointment time and we will gladly reschedule your reservation. The full service fee will be charged if it is a no show or cancellation made in less than 48 hours. We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment or you may be charged a cancellation fee of $280." I did not reschedule the appointment, nor did I cancel, and I was not a no call/ no show. She asked to be informed I was running late, which I did BEFORE the appointment. I would've paid the full price for services we didn't get to/ have time for, if at least some of my services were rendered in my appointment window. But I will not be paying $280 for zero services rendered when I let her know that I was running late, showed up and still had over 2 hours left in the appointment. That makes no sense. She would've still been compensated for the services we didn't get to, in addition to the ones we did. And I was not asking to go beyond my appointment time, so in the end it's MY time that was not respected.

My facial with Jillian was absolutely wonderful! It was so relaxing and just what my skin and I…read moreneeded. I especially loved the massage she did and how she catered to my skin's needs and concerns. My skin was so glowy and soft afterward, I would definitely recommend her services and will be returning!

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Lashed By Lynn - eyelashservice - Updated June 2026

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