Our stay at Indigo Property in West Palm Beach was absolutely incredible from start to finish. The staff was beyond awesome. Friendly, attentive, and genuinely helpful with great suggestions that made our trip even better. You can tell they truly care about the guest experience. The property itself was spotless, beautifully maintained, and such a fun, comfortable place to enjoy with family. Everything felt thoughtful and well done, which made it easy to relax and fully enjoy our time there. We had such a great experience that we are already planning to go back and can't wait to check out their other location in Palm Beach. Highly recommend Indigo Property to anyone looking for a top-tier stay. read more

This was an absolute HORRIBLE experience and way over priced property. Please be warned that they are scammers, they will take your full rental funding and they have noise awareness sensors inside and outside the property that send alerts to the property manager and they will kick you out of the house within a 20 minute notice at 11pm at night after 24 hours. They have Ring Cameras on the property that watch the coming and going of renters. They purposely rent to spring breakers and kick them out within 24 hours of the stay with only a 20 minute notice due to inside the house noise sensors that are set at a low decibel. They will kick you out of the house after 24 hours and keep the full rental amount of money, no refunds. DO NOT RENT from Latitude Key Vacations, it is a total scam. read more

Latitude key vacation is exceptional! The properties are always spotless, well-maintained, and beautifully prepared. Their communication and service make hosting on Airbnb seamless. Highly recommend! Thank you all. read more

I had a deeply upsetting experience renting a property called Ocean Mist Key through Latitude Key and will never rent from this company again. From start to finish, their lack of professionalism and care for their guests' experience turned what should have been a smooth, enjoyable family vacation (which we paid about $10,000 for) into a frustrating ordeal. The problems began the moment we arrived. The rental instructions said there would be a binder in the kitchen with essential information about the property--how to use the pool heater, shades, appliances, etc. We searched high and low but never found it. When we called for assistance, Latitude Key insisted it was there, so we searched again with no luck. Instead of sending someone to help, they left us to repeatedly call them for basic instructions, wasting our time and setting the tone for the rest of our stay. Things only got worse. After using the pool and hot tub, we noticed severe damage to the swimsuits we had worn. One was completely bleached, another moderately bleached, and a third had bleaching on the lining. The ruined suits (two of which were quite expensive and relative new, cost approximately $250 each) were all made by different manufacturers and were all worn previously. More importantly, the damage raised serious concerns about the pool and hot tub's chemical levels and what we might have absorbed through our skin, as we had been in the water for an extended period with young children. I immediately alerted Lattitude Key about the event. I took pictures and sent them to them immediately expecting the issue to be addressed promptly while we were still on the property. Instead, they dismissed my concerns, claiming the swimsuits must have been defective and insisting the pool was fine despite clear evidence to the contrary. Suggesting that all three suits from different manufacturers spontaneously developed defects at the same time is unreasonable and insulting. For the remainder of our stay, we avoided the pool entirely, which was one of the main reasons we chose this property. Despite this significant disruption to our plans, Latitude Key did not take our concerns seriously and made no effort to resolve the issue while we were there. After the trip, I followed up via email, hoping for better customer service. Instead, I was met with slow, dismissive responses. Only after I mentioned leaving a review did they contact me, offering a $100 credit toward a future rental. This offer felt like an insult, considering the $500+ in property damage, our inability to use the pool during our stay, and the overall frustration we experienced. When I tried to explain my dissatisfaction on a call, the supervisor insisted I "see things from their side" and even raised their voice at me--a completely unprofessional response to a customer's concerns. Latitude Key's lack of accountability, dismissive attitude, and poor customer service made this one of the worst rental experiences I've ever had. I cannot recommend this company. For the amount I spent, I expected professionalism, a smooth experience, and facilities I could trust. Latitude Key failed on all counts. Rent at your own risk. read more

Where to begin? Stayed at Nurmi Key (avg. $1200 nightly), FILTHY & BUG INFESTED, NO POWER one of the days, main TOILET & master SINKS were not working, DISHWASHER & DRYER not working. First when I checked in, (See pictures below): huge ROACHES (tree bugs) 4 of them in the home when we checked in... for $11,000 you would think they would do a final walk through before check-in to make sure home was clean AND FREE OF DEAD ROACHES!! I lived in FL for 13 years & never had these in my home. ( Their excuse was, "This is Florida"....Tiny Curly hairs all over the bathrooms (see pictures below), Contacted Latitude Key they promised a phone call from property manager the next day about bugs & dirty home, NEVER GOT A CALL! (Their excuse was my phone came up as an unknown number so they were unable to dial my number LOL)! NEVER had this problem before. They come up with any excuse because they do not care about complaints. Chef that they recommended came our first morning there- dishwasher broken, had to handwash all dishes. Chef said the company's homes often have broken appliances and many people complain about the condition of the properties. Dryer was also not working, MAIN toilet was not flushing (handle fell off completely after we tried to flush it), No cold water in sink in master bathroom (faucet did not even work)! Ohhh and the best part, we woke up one morning to absolutely NO POWER in half the home & eventually the whole home in over 80 degree weather. I have a 3 month old & they told me "its okay nothing could happen to your baby in a few hours of heat dont be ridiculous", I called them over 10 times on multiple different numbers for HOURS about the power outage . Nobody ever got in touch with me until the CHEF they recommended called the company supervisor for me!!! When they called back finally, their excuse was that my number was coming up as unknown so they did not answer LOL! (even though I texted & left multiple messages)!! I spoke to the power company , they informed me that they were performing work on the transformers & that they gave notice to all the homes that the power would be out. When I told them this, they told me "oh we aren't the homeowners we wouldn't know" .. HOURSSS later they sent a maintenance person out. So fast forward, we check out, the property manager CHRISTINA (a very, RUDE nasty person that should have nothing to do with customer service) was supposed to call me when we checked out to compensate for all the problems. NEVER CALLED! Finally, 3 days later she calls after I texted them 4 times for her to call. (Funny how the call went through this time), She tells me they can offer me $100 for the dirty home and roaches, LOL!!!! 100$ out of paying over $11,000 for a roach infestation, broken appliances, and no toilet or sink or ELECTRICITY and dirty home!!! She had a NASTY attitude when she called . She is the one who told me my 3 month old infant "is fine with no electricity and not to be ridiculous". An infant can overheat within minutes-hours. I asked her to please have her supervisor call me and she went far enough to say, " okay I will hang up and call you back in 5 minutes I am the supervisor". Do not deal with these people. DIRTY, FILTHY, BROKEN APPLIANCES, DO NOT RESPOND TO COMPLAINTS & BUG INFESTATIONS! This is not a VACATION to have to handwash dishes and hang-dry your clothes or cannot use a toilet or sink while viewing ROACHES in every room... oh and trust me they will make 1000 excuses for everything claiming "it's not their fault" or they "can't compensate for that because they have never had this issue before" or "the phone call didn't come through" . Im sure they will respond to this with all the excuses as they have in previous complaints. Find a different company to rent from if you don't want to live with roaches & no electricity or running water/toilets. They need to be shut down as these are not even legal living conditions for a property manger/landlord to provide. read more

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My wife and I reserved a 21-day stay in a Latitude Key vacation property in Ft. Lauderdale through VRBO in January 2025 with the cost of $25,000. Our family planned to stay on the property to be in close vicinity of our son's wedding festivities and enjoy a wonderful three weeks together. However, our experience staying in this house was not as anticipated but one of discomfort and frustration. It was unsafe, a health hazard and inhabitable. The property is in need of maintenance and repair and certainly not warranted to a price of $1,000 per night. My time waiting for maintenance to arrive became an almost daily task. I called the emergency phone number multiple times to request to be moved to a different property and my calls were never acknowledged. Several of the issues are listed below: * The house was situated on a major highway and the security-gate outside the home was broken and remained open during our entire stay. We were relying on the security gate for the added security of our two small grandchildren and two dogs. * A homeless woman strolled through the gate on multiple occasions, picked through our trash cans leaving trash all over the sidewalk for us to clean. * Sewerage water spewed through the toilet and washing machine on multiple occasions. The floors in the bathroom, laundry room, hallway and bedroom were literally covered in sewerage water and feces. The first time this happened we used every towel in the house to clean the mess then ran at least 6 loads of disgusting towels in the washing machine. The other times property management sent cleaners. The entire house constantly smelled of sewerage not to mention the harmful bacteria our family was exposed to. The backup of the plumbing occurred randomly whether running the shower or doing a load of laundry. It was beyond disgusting. * The house had no heat, and the indoor temperature averaged 58 degrees for an entire week. It was so cold at night and the lack of blankets made it impossible to sleep. Maintenance arrived on two occasions saying there was no issue and left with the AC running and us unable to turn it off. The cold temperature was an issue during the entire cold front and their solution was to bring two space heaters for a 5-bedroom house. Space heaters we could not run safely because of a toddler in the house. When the cold front passed maintenance admitted there was issue with the thermostat. * The ceiling fan in the kitchen would not turn off leaving it impossible to remain in the kitchen during the week without heat. * There was a leak in the pool and the water level was constantly low and causing the skimmer to continuously run. * The pavers outside the house (and the exterior of the house itself) and by the pool are covered in mold and mildew. The house is in dire need of a power wash * There was ongoing construction beside and behind the house with loud equipment and construction vehicles operating the entire stay. There were men working on those roofs many times making it uncomfortable for us to sit outside. We were never told about the ongoing construction so close to the property. Our entire family became so concerned with their health and the health of their children that they packed up their belongings and flew home early, leaving my wife and I alone in a 5-bedroom house for the remainder of our stay. We paid $25,000 to rent this property and requested to be compensated by Latitude Key for the poor conditions of the property. They offered to reimburse us $1500 and have since refused communication with me. They will not return my phone calls or emails. They challenged us in writing to take them to court. This is in process. Hopefully a class action suit. TBD . I would strong suggest do not rent from these people. They will put in the agreement that you will have no recourse. I guess we will find out read more

You have to be very careful when you sit down with the reps. The sales people are very good at what they do!