We just completed our yearly family vacation. Natlie set everything up with our amazing property and when ever we had an issue or question she was right there. Family vacations are so important and you cannot risk having the wrong property manager as we only have one annual vacation. Don't take your vacation without Natlie read more

We used Vacazon to stay at the Grand Estate In Fort Lauderdale in June for a small family get-away. I was also getting eloped during this weekend since our wedding was canceled by COVID-19. What an absolute nightmare. Beware the beautiful photos on the website look absolutely nothing like what you are given. The lawn was not manicured, the landscape was dirty, the pool was unable to be used as it was bright green, there were dead flies on the windowsills, empty cans/bottles on the property, a dirty used condom by the pool.... I could go on. I asked to have a late check-out free of cost due to this, which I was granted. However, I should have received the whole payment back as it was complete false advertisement. I am not typically one to make a review but 4 months after our 'vacation' I am still horrified. read more

Vacazon - Green pool - Vacation Rentals Near Me - Bay Harbor Islands, Florida

Nathalie is a true professional. Very accommodating and she keeps her word. I was so happy working with her from start to finish. All this was done over the phone flawlessly.. No problems with my vacation rentals and I definitely give Nathalie Cohen "Five Stars" If you want to rent a luxury vacation home with seamless Service contact Nathalie at VacaZon read more

What an amazing experience. This was a very short notice rental of a luxury property. In other words, we took a chance and was in the home within 1 hour of contacting Nathalie. We didn't know her and she didn't know us. However everything was beyond perfect. The home was immaculate and ready for us. Nathalie met with us right away to make sure we had everything we needed. She was extremely communicative and accommodating. We look forward to future visits and know the only person to call. My thanks for a fabulous experience!! read more

Terrible service. Paid fully 6 months in advance for a family and vacation with kids. Came to a filthy house with condoms, drugs, and nipple covers for strippers and dead rats in our kitchen!!. Owner said sue me and hung up in me. After research found the house being in the auction for foreclosure , nathalie was MiA not answering the phone and now we are stuck with a filthy house the pool is not working and looks infested. Cant believe there is this kind of people in the world.. read more

Vacazon - Disgusting - Vacation Rentals Near Me - Bay Harbor Islands, Florida

What a wonderful vacation experience, easy to book, easy check-in process. The house we rented was immaculate, clean, comfortable and very well equipped for our group. Nathalie and her team are professional and easy to work with. You won't regret renting one of their properties. read more

I booked a house for my bachelor party in Fort Lauderdale 4 months prior to the date. The SUNDAY before the trip she informed us the homeowner "double booked" the house. She said he thought we were coming in May, which is completely false because the house is available for those dates in May. She then told us she found this out on Friday... but instead of letting us know then, she waited until Sunday. To correct her mistake she sent us links to more expensive houses and didn't offer a discount. You think most people would apologize and do all they could to correct the issue, but we didn't receive that here. The only positive thing she did was refund us our money. It was a terrible experience and from the start it wasn't a friendly one. I leave for the trip Thursday and have been using my time at work to find a house for 13 guys. read more

Let me just say first and foremost - working with Nathalie was a pleasure and really made my first experience getting a rental property great. We booked late in the summer for a house on the inter coastal....due to some damage the hurricane caused, she was able to seamlessly move us to another house. The new house was 10x better than advertised. Everything was working great, it was seamless to get in and out. The house was stocked with all the things you need like towels, bath soap etc... not to mention a full amenity of kitchen supplies. Dealing with payment was also seamless, super quick, super responsive, up front and very flexible. The day we checked out we already reached back out to start thinking about a second trip!! Thanks again! read more

Be aware. Horrible experience with Nathalie. We came to a house that was FILTHY. The sheets were stained and dirty. The floors were filthy. The house was BROKEN and for 3 days straight we had to run around after the owner to send someone to fix things around the house because Nathalie was not answering . The owner gave us an attitude and was also unresponsive. We found DRUGS condoms and rats in the house. We paid a $500 cleaning fee and when we requested Nathalie to help us she denied and basically said I can't do anything. HOW DO YOU OFFEE LUXURY RENTALS WITH SUCH SERVICE. Kids could've been severely hurt if we hadn't found the drugs (pills) around the house. **** DO YOURSELVES A FAVOR AND AVOID VACAZON AS YOUR RENTAL CHOICE. we've dealt with over 5 companies and never had such an issue. read more

Simply the worst! Rented their place, Sunset Villa in Jerusalem and it was a dump. Filthy and falling apart. The management was disorganized and didnt always answer the phone. We wore shoes the entire time and had to buy paper goods to eat off of and cleaned the bathrooms ourselves before using. First night couldn't even sleep there was so gross. Never will I rent from them and I encourage everyone to read this review and know rental company before using! ! read more

Pretty terrible service. I reached out to her (Nathalie Cohen) several times to inquire about a property to rent. There was no response for nearly a day, and when she did respond she simply said she "might be by her computer later to let me know." Another 24 hours later and still no response. Over 2 days to respond just to let me know about some details and if the property is available seems pretty average. After reading the reviews below and getting a taste of the service, this looks like a company to stay away from. Not impressed in the least. read more

8 of my former high school friends and I held a reunion down in Miami. After our original rental fell through, I reached out to Nathalie to inquire about a last-minute place for us to stay. She put me in contact with the owner of a property up in Miami Shores, and we were able to go see it right after we landed at MIA airport. His place was great, he showed us the property, and a few moments later we took the place. Most of our communications were directly with him (and he was very attentive - texting to see how everything was, if we needed anything, etc.). Our deposit was hefty - $2500 - but it was credited back by the VacaZon folks the same day we left the property. I'd definitely rent through them again. read more

Working with Nathalie at VacaZon was great! I always received a response and though I cancelled on her, that didn't stop her from getting me into a different rental that worked perfectly for my family. The only down side was not being able to get a hold of her after hours. The house we were staying at had finicky locks and we wound up getting locked out. I couldn't reach Nathalie nor the owner via phone and I thought that would be the perfect addition to her brand to ensure every client had a safe and fun time. The home was gorgeous, especially the backyard!\ We'e stayed by the pool for almost our entire trip read more

Nathalie, Thank you so much for your efforts on our behalf in insuring our having a beautiful vacation. Due to the fact that the house we originally rented was damaged by a hurricane, you provided us with an alternative that couldn't have been better. Gorgeous house, great location and ample room for all of us. You responded quickly to our needs and were available when needed. Thank you again! We'll be in touch for next Christmas. The Ullman Family read more

Just want to say a big thank you to Nathalie Cohen. We rented a beautiful condo thanks to her. Everything went flawlessly as far as dealing with Nathalie. Extremely fast responses anytime I emailed or called. I don't think this woman ever stops working!!!! Thank you for making our stay in Florida so pleasurable! Highly recommend! read more

I had a great trip planned for my husband's 40th birthday when the owner pulled the house 5 days before we were set to arrive (with 8 other friends). We reached out to Nathalie and she worked tirelessly to find us a variety of options that were all absolutely stunning. She was incredibly helpful and accommodating and went above and beyond. Thanks Nathalie! read more

If I could give less stars I would. We rented a home in Fort Lauderdale and not only was it nothing like the photos - it was FILTHY and the house was completely run down. There was even dirty dishes in the dish washer and old coffee in the coffee maker. Dust everywhere. It was very disappointing to say the least and Nathalie was obstinate and rude when we voiced our complaints. We ended up leaving the rental early because we were so uncomfortable. Beware of this company and any rentals associated with it. read more

I can not begin to express how happy I was with my experience with VacaZon. Nathalie was extremely helpful throughout the rental process, replying to all my emails in a timely manner and helping me find the best deal fit for my group. We stayed in the Las Olas home and absolutely loved it. I will definitely be contacting VacaZon in the future. read more

They are the worst, particularly Nathalie Cohen. She strung me along for a week on Airbnb only to dramatically up the price at the end. She also demanded a security deposit much higher than was agreed to and took much longer than needed to get back to us. Needless to say I canceled the request. I wouldn't recommend this rank amateur to anyone. If you book with them you are guaranteed to be disappointed. read more

I have used Nathalie and Vacazon twice in the past year to find amazing vacation rentals to host my wife's bridal shower and most recently, our daughter's first birthday. Nathalie was monumental in making a fabulous experience for my family. We decided to have Nathalie find us the most amazing mega mansion resort rental for our family to have a reunion and celebrate our daughter's first birthday. The house was breath-taking and we had an amazing time. Only issue was the home was not ready at our pre-determined check-in time, but nonetheless, the home was clean, fresh, and just purely amazing. The entire family is raving this was our best family event EVER!!! We plan to use Vacazon for any future vacation rentals. read more

BAIT and SWITCH!!!! DO NOT USE. Scam Company. Nathalie is a liar. She will send you the wrong properties and then give you much larger rates. It was my wife's bday and she really messed it up for us. read more

Saw that these guys haven't been reviewed in over a year. We just rented a home in South Beach, Miami. Nathalie has a ton of options in Miami from ultra high end to more affordable. We were able to find a good spot right in the thick of things for a reasonable price. Everything was as advertised and we did not have any problems with the security deposit whatsoever. Only complaint was there was some debris in the pool that should have been cleaned before our arrival. read more

Nathalie and her team at VacaZon are professional, diligent and tenacious in finding the right rental for your vacation experience. We reached out to her earlier in the year and her recommendation that we wait until a few weeks before our planned stay was on point. As a result, we ended up reserving a georgous five bedroom house in North Miami Beach with an exceptionally accommodating host. Between the hundreds of emails and telephone calls, she was patient and willingly answered any question we had. Thank you Nathalie!! We had a great time. read more

Terrible! Grateful they were so bad during the booking process that we didn't end up booking. Dodged a bullet.

VACAZON rented us a home for our group, and presented it as a "luxury home". Upon arrival of our group, the air conditioning did not work, the electricity did not work, and the house was in MUCH need of repair. We had 10 people and it was too late to look anywhere else. It took them 2 whole days to at least get the air conditioners working, and our group - was presented with either a "suffer through it" OR "lose your deposit + the two days of stay and find somewhere else to go asap". Worst Customer service! So our group was 'forced' to stay, because they were too many to accomodate elsewhere (so late in the game), and despite all the accommodations we made - at the end of our stay, even after a walk through, the company told us they were staying with our deposit of $1000. This is the worst experience we have ever had with a rental company, and really feel that they misrepresent themselves, their product, and overall they are scam artists. DO NOT USE this company, or you will really regret it. read more

First of all, the property was NOT rent ready and not supposed to be rented the way it was found at the check-in on Friday. More than that, it was specifically agreed for early check-in so we could have additional time for our short vacation. We took day off on Friday in order to be able to do so. After all inconvenience and attempts to call you to resolve the issue or at least to get some answers of what is going on, we were able to finally check-in at 6PM ONLY, NOT 11AM as agreed!!! Cleaning lady (who was able to come to the house after 2 hours only by the owner's request) was trying to make it presentable at least. She was working for almost 4-5 hours to make it bearable. We even have to tip her so she would clean more than she planned to!! The maintenance guy, who stopped by to install smoke detectors (by the way this should be done before any guest arrives) helped to put stuff that was lying around at the main living area (some beach chairs / some boards by the spiral stairs that was there to fix it / some of the stairs were even loose and not safe to use (anyone could be easily hurt if in use) and so on and so on.... The property was found dirty and totally unacceptable for guests to stay!!! All floors were dirty (not even close to acceptable condition / hair, food pieces etc); unpleasant odor of the house; dirty kitchen (countertops / appliances / trashcan with garbage; coffee maker full of old coffee; dirty/stinky dishes in dishwasher; none of the bathrooms had towels ready for guests; all outdoor area full of leaves (front and back); pool not cleaned and unacceptable to use; driveway and garage full of cars and trailer!!! Some pictures has been attached which does not do full justice of how this property looked when we stepped in. We have rented many properties for many years so far to have a great experience/ stress free time and NONE even one had so many issues whatsoever! We stayed at much more upscale houses at even lower cost without having any headache and additional effort trying to fix the problems! This house SHOULD not be rented the way it was found!!! Do you honestly think this would be OK for you to have such an experience and pay $1,000 per night for all this disaster!! This is totally unacceptable and should be handled at professional way by returning some portion of the total amount paid for the rent. By the way, we left the house at 10 times better condition than it was found! read more

I got in touch with Nathalie Cohen through the site VRBO. I was interested in renting a house that was listed as available on our dates. In fact it was not available. Nathalie Cohen sent me a listing of other houses, but despite two emails and two voicemails, she never got back to me.... read more

This is an edit of a previous review I wrote regarding VacaZon. Apparently, not all of their representatives are as bad as the original rep I dealt with. After telling VacaZon I would be taking my business else where, my account was transferred to another rep, who was very helpful and timely with her emails. She was able to secure two properties in 2 days, where I had 0 after dealing with the other rep after 6 weeks. I wish all of the reps were strong as the second I dealt with, but nevertheless, I was very pleased with the second effort. read more

Nathalie was a great help from start to finish. Though a bit scary to rent something just from seeing it online and hoping it's all legit, everything went smoothly from getting answers to all of our questions and requests prior to the contract signing to our arrival. Once at the property, we had a few things that needed to be done and they were taken care of right away and we were good to go. In the future, we would definitely work with VacaZon and Nathalie again. We learned several things about long-term rentals from her which will be helpful for next time. At the end of our stay our security deposit was returned quickly. Everything went as promised! read more