Took my 1996 Ford F350 dually to have a break repair. Shop said they did a complete rear brake job with shoes, drums, seals, cylinders, and bearings. Paid $2,397.00. When I got it home I noticed both wheels were covered in leaking oil. Took it back. Owner reported his mechanic over sprayed and made a mess. They said they will stand behind their work. Took it back home and had a severe grinding noise from right rear brake. Took it back again. Left it several days.. owner said fixed. Took the truck home.. and was towing my boat and had severe loud grinding and smoking from the back brake. Had owner tow it to the shop and he said that he replaced axel bearings and reassembled. Took it home and once again had the same problem. Took the truck back again and it stayed there for around 8 days. Launch Diesel said nothing wrong with it and he didn't hear any noise. I had a video of the sound and let him listen to it. He never even took the wheel off to check because he said he was too busy and didn't have an open bay. Would not fix or look at it. Took it home and once again severe brake grinding. Took it back and even though the Launch Diesel said they stand behind their work.. would not look at my truck, said he was too busy and refused to refund any amount so I could take it elsewhere. Same day I took it to Midas and when they pulled the wheel off.. parts fell out of the drum (pictured below) and onto the ground. Was told the parking brake was put on improperly by Launch Diesel and now I needed new drum, spring kit, and shoes. Launch Diesel did stand behind their work even though they had several opportunities to make it right. Richard (Launch Diesel) was advised about the repairs and issues found by Midas, and he said he did not believe it and he hung up. read more

Launch Diesel and Performance - Auto Repair Near Me - Merritt Island, Florida

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I came to this shop because they are FAMILY OWNED AND OPERATED! I came in with my 2014 F150 eco boost wanting to have my muffler replaced and my transmission flushed. I came in for an estimate and they wrote me up so I knew the cost before any work was done. They are honest and fair. The work and customer service was phenomenal. I am extremely happy with my exhaust, which I wanted to stay quite and stock sounding. My transmission was shifting a little rough which is why I wanted it flushed. They were so awesome and snapped some pictures of the trans fluid to show me how it was really burnt! This was great to know because Ford recommends a flush at 150,000 miles and my truck is only at 90,000. I always appreciate a shop that takes the time to explain repairs and talk about preventative maintenance for each specific case. I will be getting all of vehicles serviced here in the future! read more

Launch Diesel and Performance - My burnt trans fluid - Auto Repair Near Me - Merritt Island, Florida

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These guys are the best. Always go above and beyond to do the repair right. I trust them with all my vehicles and have for many years.

Collette was a blessing to deal with, as usual.. but more so with such a complicated situation trying to get handled. Hands down, great people read more

Another great job by Rich and the boys on my 2004 F250 . Replaced all hoses and water pump and power steering box and pump. Drives like brand new again! Awesome work ! read more

Called for an appointment and brought in my truck first thing in the morning for an A/C repair. As I waited with his dog in the waiting room I watched thru the window as the owner just kind of stood around my open hood and talked with his employees. The owner than came in and told me I need a complete replacement of the a/c, I told him I had just spent about $2000.00 having everything except for the evaporator replaced a couple months prior. He went back out and had another "look" with his guys and then came back and told me I need an evaporator! I knew this guy was dishonest asked for my keys and he gave me a bill for $120 ! He told me he would take that off the replacement if I decided to do the evaporator which was $1300 for him to replace. I called a friend and asking his advice on an honest mechanic in Brevard, Josh at Mazon Automotive was referred to me, made an appointment for the next morning. When I arrived, I didn't say anything about my prior experience, Josh got right on it came back in and told me the valve stem where the freon goes was defective, replaced and recharged A/C $89.00 out the door. it's been all summer A/C has been flawless. So much for a bad evaporator. read more

I don't really like to write bad reports about local companies, but when they practice dishonesty and lie outright I feel like I should make other people aware of the business so they can make a more informed decision on whether to work with them. I called 321 Auto in Merritt Island to schedule an alignment. We discussed what I wanted done and I was told it would probably be in the $150 range. I arrived on time for my 2:30 appt and the car was on the rack around 2:50. I asked for specific alignment numbers, the tech said okay and I waited. Car was done at 5PM. I was given a bill for $315.70. $299.67 of that was labor. I was sort of shocked into silence so I paid and left. I called the next day and asked how they arrived at the price. I was told $99.89 is their hourly rate and my alignment was 3 hours. When I said it was 2.25 hours max as I was there the whole time, I was put on the phone with someone else, maybe the manager or owner. He started by saying the car was at the shop for around 4 hours, I countered with the actual time I was there. He then stated that it usually takes 3 hours but they're so good at alignments that it was done faster but they still bill for 3 hours (what??) Then he changed his story again and said that they charge $100 for the base alignment, then charge for the amount of time it takes them on top of that. In short, they overcharged me without consulting me first, then backpedaled to try and cover their error when I called them out. If they had just said sorry, let's work something out I wouldn't be here right now. The other part of this is that I didn't actually get the alignment specs I asked for. I won't bore you with too many details but I asked for .07 to .08 degrees of toe in front and zero toe rear. I got .05 degrees on all 4 tires. I got an explanation that they couldn't do zero toe on the back because it's just too hard, and I didn't notice that the front was wrong till I got home since they didn't give me a print out from their computer, I just got a phone picture of it. I found that kind of funny after today's conversation where they're so good at alignments they charge more time than they actually spend doing them. So now I have to spend more money to have someone fix the incorrect toe settings on top of paying way too much for the original alignment. For reference, here are some other shops I contacted today for pricing: Gatto's in Palm Bay - $89.95 Frank's Tire - 89.95 Boniface Hiers - $139.95 Crusin' Gold - $125 to $150 Robbie's At Your Service - $159 to $259 All of them were made aware that I wanted a 4 wheel custom spec alignment. Why didn't I go to one of these other places? I was actually referred here and had heard good things about them. So even the most expensive place I contacted was not $300, and they disclosed the pricing to me up front, not when I got the bill. Bottom line, go where you want for your auto service. But if you go to 321 Auto get an iron clad estimate in writing first. read more

Great team. Had work performed on my 64 Vette. Pros all the way. Can't go wrong with these folks

I will not be able to post highly enough of my experience with 321. I am a single parent that recently moved to Florida from Colorado. Upon our first three weeks here, I needed some minor work. I met Rich Jr. that particular day. Fast service, courteous, genuine, professional and priced amazingly. A month ago, I again needed some service done. I met Rich Sr. - most amazing hospitality as well as knowledge. Again - thorough and fast. Today I was totally upset about my dead car. I called 321 - towed my car within an hour and had it fixed by this afternoon. They also billed company for defect - zero money out of my pocket! Family owned, sincere and caring dad and son team - all your automotive needs PLUS! Thanks 321 Auto! read more

Lack of knowledge on electrical wiring and diagrams. The mechanic seemed rude and bothered by questions that were asked about the vehicle and the service being done. read more