Teresa and her staff do a fantastic job! They are professional and maintain the highest integrity…read more I'm so happy I found them! After years of being taken advantage of by a different local PM company it was time to move on. We found Penner Property Management 4 years ago and have been extremely happy with their services. They take care of our property and look out for their clients. Thank you to Teresa and her team for excellent Property Management Services! We appreciate you!

They want you to put deposit Down IMMEDIATELY after seeing a home like before end of day. Yet can't…read moregive a set move in date because they dont know the time frame on getting repairs done that are needed before move in..? Then why rush a customer to put 1700 down within 6hrs of seeing it. Then when I do, you can't even give me a move in date or estimate, but tell me it's at least going to be 2 weeks till able to move in.. Not everyone has 2 weeks to wait, after already putting 1700 cash deposit... But this company could care less about their customers time.. They're on their own time and don't feel the need to make the customer aware. Which is standard business practice and professionalism,... for most.. when a company take someone's money you give them set dates,, Not put the customer on the backburner, left hanging with no set dates or answers.. Seems they use people's deposits to make repairs before they even move in... they're condescending enough to disregard the customers desire of having set dates.. SHADY COMPANY WITH SHADY PRACTICES... well be disputing the deposit with our bank and getting refund since they could care less about us once we put the deposit down.

Christy and the staff were always there to take care of things. No nonsense property management,…read morejust very laid-back but yet professional. I know anyone can write what they want on here, but in all honesty, it's the best property management I've rented from and I've had several in different places throughout the United States.

My experience with SOP has been a very good one. They are very professional. They always return…read morephone calls. If I have a service call they send someone as soon as possible. I have and would recommend them to anyone looking.

We were tenants of a property managed by Beyond Property Management recently and I couldn't say…read moreenough good things about our interactions. The property we rented was in excellent condition and rarely needed anything fixed. If something did come up that needed attention, they were very quick to respond and always very pleasant and professional! Our experience was excellent and I would not hesitate to recommend them to friends and family.

From the owner: We're property managers who go above and beyond to deliver more than expected…read more Beyond Property Management combines world-class technologies with our small-town, personal service to deliver the best-in-class property management experience for owners and renters. By keeping costs lower than our competitors, we're able to pass that savings on to tenants and landlords alike. Beyond Property Management will keep your property constantly occupied, consistently maintained, and impeccably managed. Our full-service property management team is committed to maximizing owner returns and maintaining desirable homes for high-quality tenants.

I have been extremely disappointed with my experience with Ellis Real Estate, particularly with how…read morean ongoing HVAC issue in my apartment has been handled. I moved into my apartment in May and immediately noticed that the back bedroom was significantly warmer than the rest of the apartment and had little to no airflow from the central AC. Since then, I have submitted five maintenance requests and had multiple visits from maintenance and an HVAC contractor. The bedroom vent was eventually confirmed to be disconnected from the ductwork and was finally repaired in August, but the larger HVAC problem remains unresolved. Even after the vent was repaired, my AC has run continuously for more than 24 hours at times and has been unable to maintain 72 degrees in the apartment. During hot weather, the temperature has reached approximately 77-78 degrees inside, despite the system running constantly. My projected electric bill has also approached $300 for a roughly 1,200-square-foot, two-bedroom apartment. What has been most frustrating is the lack of communication and follow-through. Multiple maintenance requests were marked as completed even though the underlying problem continued. I have repeatedly contacted management, and after being told I would receive an update and repair timeline, I had to follow up again when no response came. Even after finally repairing the bedroom vent, management responded as though the HVAC issue had been resolved, despite the fact that I have repeatedly explained that the central AC itself is still unable to adequately cool the apartment. I understand that HVAC repairs can take time, especially during hot weather. What I find unacceptable is having to repeatedly ask for updates and explain that the same problem is still occurring without receiving a clear plan to address it. I have tried to be patient and work with management throughout this process, but after months of dealing with this issue, I am extremely frustrated with how it has been handled.

I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

One Stop Property LLC has been the WORST rental experience of my life. From a burst pipe and…read morestanding water in the duplex (which they took more 24 hours to send out someone to fix the pipe) to exposed studs and concerete floors for nearly two months after the incident the staff at One Stop Property LLC have been unresposnive, rude, and ignorant of the properties which they "care for." The AC went out mulitplie times during my lease, and at one point they asked me to wash off the coils to the AC unit in order to fix the problem. I pay them over $1,600 and they requested that I do maintanence on the AC! I was told by the leasing department that prior to getting my keys for the duplex I would have to have all utlities turned on to include gas. There is no gas lines to the house as it is heated with electric heat. Their staff is very rude and unprofessional with the exception of their receptionist who is an elderly lady and was very pleasant when I returned my keys. However, for the most part they speak in condecinding and adversarial tones.

We had 3 houses in Kansas City and the care of our homes were so bad that we sold all three of them…read morethis year. The attitude from the office was ridiculous when we needed to fix things in the house, the most expensive contractors, ( I happened to be a GC) and there is no way I would charge the amounts that they do. I would not recommend them at all.

Great Family owned business great people great work . I was very impressed with there work and…read moreamazing how on top of there work

As a real estate investor, working with CJ has been like giving a glass of water to a person coming…read morefrom hell. We were with our previous property management company for 3 years and it was a nightmare. We have been working with CJ Real Estate for 7 months and they have completely transformed our experience of investing in Kansas City. CJ Real Estate is a remarkable property management company. They have made our renovations streamlined, they have exponentially increased our leasing rate, they have filled up our vacancies at lighting speed WITHOUT compromising on their leasing criteria. They are very strict with their leasing criteria and say "no" more often than they say "yes." They are looking out for the investor's best interest while keeping the tenants (and rental unit) safe, secure, and clean. What's great about CJ Real Estate is that their management and maintenance team are large enough to accommodate both large institutional investors and small investors. They can handle everything from affordable to luxury rentals. I can't say enough good things about working with them. They are truly aligned with the investor's interests to see the investor succeed in the long run. An example of this is that they want to see their investors grow their portfolios in the markets they manage. They understand that in order for their investors to grow their rental portfolio, they need to have their existing assets be stabilized and managed effectively There is a how they have grown to manage over 2,000 rental units. Their management fees are best on a percentage of the rental income collected, not a flat fee like other management companies. They are incentivized to keep occupancy high year-round. They are motivated to market vacancies, put good tenants in, keep them satisfied, and keep the properties cash flowing. CJ manages over 100 rental properties for my company and my investors and I are sincerely thankful for having found them. We've kissed a lot of frogs in the past 3 years and CJ is- without a doubt- one of the best property management companies not just in Kansas City, but nationwide.

I had an unbelievably bad experience with CJ real estate as a property managent company for a…read moreperiod of ~2 years. We unfortunately trusted them to manage our property when we moved out of state and wanted to rent our home out. Not only were they unprofessional in communication, they simply negelected responsibility, literally no-showed multiple consecutive city inspections, resulting in legal action that came as a complete surprise to us as owners. Move-out inspection reports were incomplete and misleading, left out significant details such as burn marks on the carpet and excessive large trash items left behind by tenants both inside and outside ($700 worth of removal). These details are not inclusive of all events. Throughout the entire 2 years we worked with them, they avoided and simply refused accountability every step of the way. In no way do I recommend trusting this group with your property if you care about it. I will anticipate the company commenting on this review to "clarify" details, amounting to further avoidance of accountability. As a response to Heather, I believe it is disappointing to see public critique. You and CJ real estate beyond disappointed us, and your "clarifications" are unwelcome. Words like "agreed upon" are so interesting following what I've written.

Voepel Property Management became the fourth property manager my husband and I fired - and for good…read morereason. We made the mistake of trusting them at our expense. We purchased an investment home through Bridge Turn Key (BTK) and Voepel, believing we were in good hands. The house passed inspection with no issues - a red flag we ignored. For the first six months, everything seemed fine, but we soon discovered BTK had installed the wrong HVAC system for the house's size. Voepel was initially responsive, helping coordinate repairs. But then, things took a turn. There was a plumbing issue that cost $3K. After owning the house for four years, the second-to-last group of tenants (a group of unrelated individuals in a 5-bedroom home) moved out, and Voepel returned their deposit immediately without inspection. Voepel then charged us a several thousand dollars for the tenant's damages and mess, including blinds chewed up by a tenant's pet parrot (despite a "no animals" lease clause), reinstalled light fixtures the tenants deinstalled, non-standard broken tile in the bathroom, etc. Next, Voepel placed one of their OWN employees as a tenant. She then submitted countless unnecessary repair requests, always just below the $300 homeowner approval limit. We were forced to scrutinize every monthly statement and decipher the improvements that had been requested. This whole relationship was a mess at our sole expense. Worst investment ever. Having managed many properties myself, I highly recommend you manage your own properties. We don't live in KC, hence why we trusted Voepel. There's a learning curve, but you'll do a better job than these so-called professionals.

Voepel provided property management services for me from 2020 to 2022. Everything seemed…read morefine--until it wasn't. I was told that because I didn't own at least five properties, I was being dropped from their services. However, upon further discussion, it became clear that the real issue stemmed from a fractured relationship between Voepel and the turnkey company, Bridge Turnkey, which had soured--leaving me caught in the middle. Brent Voepel, the CEO, was largely unhelpful during the transition. His emails primarily pressured me to accept a final service date without offering meaningful assistance in securing a new property manager. He recommended one company, Scudo, which didn't even operate in the area of my rental. He also suggested Home River, but they failed to follow through on a scheduled meet-and-greet call and stopped responding to emails for weeks at a time. Meanwhile, Brent and his team provided no support in communicating with other property managers and made no effort to ensure a smooth handoff. Brent offered to help me sell the property, and since finding a new property manager was proving difficult, I considered selling to avoid further hassle. His team arranged for photography for the listing, but on the same day he had been pushing as the final service date, he abruptly dropped the property from management--despite the fact that a tenant was still under lease. In other words, he agreed to sell the property but refused to continue managing it in the meantime. Fortunately, I was able to secure property management with Farhad at PMI Station, who managed my rental from 2022 to 2024. It wasn't until Farhad facilitated a smooth handoff to another property manager that I realized just how poorly Voepel had handled my transition. I understand this is just one experience, but I wanted to share my story now that I've gone through a second property management transition. If that second transition had been anything like my experience with Voepel, I probably would have sold the property.

I am a lifelong renter with a strong rental history, so this experience was extremely disappointing…read moreand frustrating. I submitted an application for a home with this company on Friday. At the time of application, I provided my 2024 and 2025 tax returns, as their website indicated those documents were acceptable for income verification. On Monday morning, I was asked to provide additional paystubs. I promptly communicated that my husband had pre-scheduled meetings that morning, but that I would submit the requested documents as soon as possible--likely later that afternoon. I also explained that I had just had surgery but I too have income (pay stubs) I would get to him. Before I was even given a reasonable opportunity to provide those documents, my application was denied. The stated reasons for denial were credit rating and insufficient income. This does not make sense, as our household income exceeds the required 3x monthly rent. Additionally, their website clearly states a minimum credit score of 600 and indicates that co-signers are accepted if needed. When I asked about utilizing a co-signer, I was told "no," which directly contradicts their own published criteria. What is most concerning is that the application process was not fully completed before the denial was issued. My current landlord was contacted to provide a rental reference at 10:18 AM, but by the time she began completing the request later that afternoon, I had already been denied. One of the denial reasons cited was "lack of sufficient relevant real estate account information," yet they did not allow adequate time for that information to even be submitted. I have rented consistently since I was 20 years old and have never defaulted on a lease. To be denied for lack of rental history without giving my landlord the opportunity to respond--is both inaccurate and unacceptable. I understand that not all applications are approved. However, if an application fee is required, there is an expectation that a fair, complete, and transparent review process will be conducted. In this case, that did not happen. The decision appears to have been made prematurely, without reviewing all submitted or pending information. When I attempted to seek clarification, the representative I spoke with (John) was unhelpful and unable to address these inconsistencies. At this point, approval is no longer my concern. I would not feel comfortable renting from a company that does not follow its own stated policies or allow applicants a fair opportunity to complete the process. I would strongly encourage this company to review its application procedures for consistency, transparency, and fairness. I would also appreciate being directed to someone in a supervisory or management role who can properly address these concerns.

This place also has town homes. it was impossible to get a call OR email back. Needs to be updated…read more People before us cleaned carpet prior to moving in. Lived there 5 years and they had us clean carpet instead of pulling. SO gross. Cheap!!! Unprofessional! Poor lawn care. Bushes would cut legs as walking through walkway. In the fall leaves would pile up to shins. Neighbors and I took matters into our own hands.

I am so grateful for the smooth operation Austin has going on. He takes care of a property of mine…read morewhile I live in Los Angeles. I have no worries that all will be handled promptly. Even when renting out the units he found me great tenants.

I was purchasing a home in Kansas City from another state and started working with Austin through…read moreRedfin, which turned out to be incredibly fortunate. Austin was really great to work with! He knew the local market well, he quickly adjusted to my needs, worked with my local friend who was helping with the process, and helped me find a place that suited me perfectly. He was a great negotiator and even got the seller to repair some issues they originally were not going to. It seemed like as things came up, Austin and his team had already anticipated them and moved to take care of them. I cannot recommend him enough!