Where to begin? After emailing an inquiry as to approximate cost and timeframe, a woman called me back to tell me to complete a client info sheet. I was hesitant to send my personal information considering I hadn't decided on a tax preparer yet, but went along with it. Once I decided to go through with Laura Tax Services, I send along all my forms and documents only to receive a call that they didn't receive some of the faxes - which is strange because I faxed them all in one batch. Laura insisted she never received them and told me to send them again, but I pressed her to take a look with the other documents. It turns out the "missing" documents were just lying on the printer. Fine - it's their busy season, mistakes happen, customer service (multiple cold transfers, lack of professionalism) isn't what I'm paying her for. Then while awaiting my taxes to be prepared I began to receive phishing emails from Laura's email account - clearly the result of a virus or some other suspicious culprit. This went to me as well as a number of other clients, and I continue to receive these suspicious emails to this day. This does NOT make me feel like my sensitive information is safe! Finally, I get a call that my taxes are done - great! Except that I somehow owe the State of Indiana $700 - something I've never owed before. I questioned this and Laura blamed it on the way my company reported my earnings then told me how to send payment to the state. Still, something didn't feel right so I went back and reviewed my forms and documents myself, only to find her oversight (it was reported in a weird way; but you, the professional, whom I am paying, should catch this - not me!). I called back and let her know - and then I magically end up getting back roughly $100 instead. But it doesn't end there. I mentioned this fiasco to one of my coworkers and she asked if I got the renter's deduction - which would be weird since I never gave Laura the name of my landlord or how much I pay in rent. So I called her back and she said it slipped her mind, then recalculated it for even more savings! DO NOT USE LAURA TAX SERVICES! I literally would've been better off had I used some independent software (not to mention the hundreds of dollars Laura almost cost me without batting an eye) and had the added benefit of my personal information not being exposed to computer viruses. I'm kicking myself for going to them and will never trust them with my business again. read more

I was looking for the Laura Tax Services website and came across Kyle F. review. I just had to write something. I have had 7 great years with Laura Tax Services. I was referred by a colleague, now the majority of my colleagues and family goes there. They explain things to me and help me figure out the best plan to get me back more each next year. No other tax company has ever took the time to do that. They even taught me how to budget better. They go above and beyond for me and so many others. Laura Tax Services, I appreciate everything y'all do. Best in Indianapolis!!! Great Prices and Great Professionals. To Kyle F., FYI...I have NEVER received any phishing emails from them. If you did...just because you received phishing email that does not imply there is a virus on their computer. My email account sent out phishing email, before. My computer did not have a virus. This had nothing to do with my computer, only my email account. I thought you said you faxed over your information? So, how was your sensitive information "exposed"? NO ONE emails sensitive information unencrypted, that's why you faxed it. If you were that unhappy, why did you file? As you said, you could have done it yourself using an independent program, so why didn't you? Unfortunately some people only write bad reviews and are never happy. Just sad. read more

This is the best tax service ever! I have been with this company for the last 5 years..mrs Laura always takes good care of her clients ...she takes her time and explains everything ...she has the most Amazing staff miss Kim is the absolute best u could ever ask for she is sweet, kind and extra patient .. I would never use any other tax service read more

5 I had the best experience at Ms Laura tax service..very well please I recommend any one who's looking for your taxes to be prepared Laura tax service is the best in town.very friendly environment from the moment u walk in an the moment u leave.. thanks u so much Laura an looking to come back next year. read more

Laura tax services is a great tax place to go to ! They are very professional and work well with others ! They listen and are very organized with there business !!! Go file your taxes at Laura's tax services you will leave happy and satisfied !!!! read more

I have been a client for 16 yrs and I will continue to be a loyal customer. She has been a loyal Tax consultant and friend to me over these years. She is a wonderful person in general and is serious about the way she handles her business. read more

Mrs. Laura is the best she been doing my taxes for 10yrs I haven't not one issue. I love this tax place when I lived out of town I was stressed on how I was gonna get her to file my taxes. Go to her u want regret it read more

I absolutely love this company!! Everyone is so nice and patient. I had complications with receiving my tax check and Laura's tax service was dedicated to helping me. I highly suggest them for anyone in need!!! read more

Laura's tax service was awesome this was my 1st year going and I will be going back for the years to come Patience was a great person to work with she followed up with me and made feel like family ..You rock read more

I the service is great I have been going there for years plus if you need anything else though out the year she will help

I just did my 2016/2017 taxes I can honestly say I'll never go anywhere else! The staff is overly nice and helpful

The service was great and people are very friendly and very patient with you good people

laura's tax service is an excellent service ! satisfaction guaranteed! thank you!

very friendly and you get your money back in a timely manner! I LOVE Laura's!!

Laura's Tax Service is fast and efficient. So i will definitely be back

Love doing business with Mrs. Laura!!! I will be returning next year

Mrs Laura is great! Friendly, knowledgeable, affordable tax service!