Searching for our home during this time of strange economic circumstances felt like a daunting…read morejourney when we first began. But by a stroke of good fortune, (and Zillow) - we crossed paths with Leah and Jon Courage, and that has made all the difference for us in every possible way. From my very first conversation with Leah it was as clear as day that she was a consummate professional who not only follows through, but is at all times, ahead of the game. Not only was she able to answer every single question and challenge thoroughly and articulately and with a wealth of information and expertise - but she did so with such clear authenticity and passion for what she does. We felt very quickly that we could trust her to be an expert guide and an ally as we tackled everything that comes with searching for and purchasing a home. At every showing, Leah came beyond prepared. She came to the table equipped with research on the property, with incredible insights, and most importantly, a deep connection to and awareness of our goals, our needs, and our specific situation. She was there to earn our business, and make certain we got everything we needed and more. Our search initially started out with a wide net. We were searching MANY areas in Washington and, because of that, did showings with multiple realtors in different locations, but none of them felt as personally devoted to our needs as Leah. She followed up consistently, but never overwhelmed us. She was so positive and encouraging, but also incredibly direct and clear about every property, and every aspect of the process. As we continued to search, we had the pleasure of beginning to work with Jon as well and found him to also be a treasure trove of expertise and information. He was also honest, direct, very funny, and incredibly professional. Together, we felt we had a crack team on our side. They jumped through hoops and were incredibly prompt and responsive to every single inquiry, text, question, emotion, thought bubble and annoying equivocation. Every single question was met with enthusiasm and expert advice. Leah and Jon know this industry backward and forward. They educated us at every turn and offered every possible option and consideration we needed. And when we finally walked into the house that checked all of our boxes - they knew before we did - and were already pulling out all the stops and contacts in their toolbox to ensure not only that we could secure our home, for the right price, but that the entire negotiation would go seamlessly. We were expecting the purchasing process to be bumpy - but it was absolutely seamless from start to finish. Leah stayed present at every possible moment - answering every single question, advocating for us, expertly guiding us, and always being excited, encouraging, direct, clear, honest and authentic. Leah and Jon not only helped us find our dream home - which exceeded our expectations - but most importantly, they dug in and put in the work to be present for us at every step to ensure we got through the process with zero problems. They also referred us to multiple contacts throughout the process that turned out to be exceptional referrals. We did our homework on lenders in particular - but in the end, Leah's recommendation was of course the most professional and best option. Her conscientiousness is also clear in who she partners and does business with. She clearly has high standards for who she keeps company with - and we benefitted greatly from that. You cannot match the level of expertise and devotion Leah clearly brings to the table. I don't think she sleeps. We could not have had a better team on our side. They're the best decision we made in our home buying journey. We are about to move into our dream home. It's everything. Thank you Leah and Jon!

I had a great experience with San Juan Propane. Our furnace broke during a cold spell and we needed…read moreto switch from our old oil furnace to a propane furnace. They made it happen quickly, even though this is there busy season.

Underwhelming customer service. Unresponsive to email requests for information about my account. No…read moremanager available to resolve service questions.

If you're feeling nervous about finding the right real estate agent, look no further than Julian…read moreand his team. As first-time home buyers, my wife and I were unsure of the process, but Julian was patient and understanding throughout our five-year search for the perfect home. He is incredibly knowledgeable about the local neighborhoods, taxes, and regulations, and helped us navigate the move to the area from California. Julian was always responsive to our questions and concerns and went above and beyond to make sure we felt comfortable with every step. When we visited Bellingham, he even spent an entire afternoon showing us around the city and giving us in-depth details. We went to different neighborhoods and he showed us all the best restaurants and shopping areas. The guy is clearly dedicated to his career and will stop at nothing to make sure his clients get what they ar looking for. Julian also did an excellent job negotiating on our behalf and helped us get the best possible deal on our dream home. We closed at 16% below asking, and it helped us avoid negotiation pitfalls. He also helped us with everything from finding a loan to insurance and inspections. We were extremely impressed with Julian and his team's dedication to their careers and their ability to exceed our expectations. One of the things that stood out to us the most about Julian was his genuine care for our well-being. It was clear that he was not just in the business to make a quick sale, but truly wanted to help us find the perfect home for our family. He truly cares about his clients and it was evident in every interaction we had with him. We highly recommend him to anyone looking to buy a home in the Bellingham area. The best part is - I feel like I found one of my first friends in the neighborhood!

Julian and the entire staff are fantastic. All questions were answered promptly and professionally…read more They researched properties thoroughly and gave fantastic advice. I highly recommend them for all real estate needs.

Puppy ate a 10 inch hole in my high-end wall-to-wall beige Berber carpet that flows continuously…read morethroughout a 1500 sq. ft. area. Yikes - how do you fix that without either replacing all the carpeting or else replacing it in one room and risk never having a good match with the rest of the carpeting? Fortunately, Pablo was very responsive to my call, extremely pleasant, and professional. Using a remnant I had saved from the carpet installed 20 years ago, he made an almost imperceptible patch - the only reason you can see the patch if you studiously look for it is because of the difference in color and wear between the old carpet and the remnant, otherwise if would be absolutely seamless! Nobody besides me would ever notice it. I am so pleased at the huge expense I saved by not having to replace the entire carpeted downstairs area! Thank you, Pablo! He quoted me in advance of his visit a minimum of $500, and the final amount with tax was $640 because it required a special technique in joinery of the seams. He was here for 90 minutes, but he also drove 100 miles round trip to get here, so I feel it was reasonable especially when considering the cost of getting new carpet!

Very happyy with the carpet stretching job in my bedroom that Pablo completed. The original…read moreinstallers did a poor job with lumps and unevenness in the carpet. Pablo corrected all their mistakes and made the install brand-new.

We just had an extremely frustrating and disappointing experience dealing with Jon, who represented…read morethe seller and we were buyers. Just 3 days after the listing went live, we arrived for a site visit and made an offer $35K over asking price, and in a very slow and challenging market for sellers, due to ultra high mortgage rates and virtually no turnover of inventory on the market. We presented out letter of pre-approval and met all of his very time-sensitive milestones to submit our bid. In return, he repeatedly ignored his own stated timeline and deadlines to reply, dragged this out for 4 days, and then told us the reason for his lack of follow-through and timely communication was that he was skiing! We did not make a lowball offer - it was a generous offer, backed up by a pre-approval letter form a very prominent and respected mortgage broker, and he treated us with absolutely zero respect or consideration. Finally, in frustration, we withdrew our bid, which may have hurt the seller as well. We advise in the strongest possible terms to avoid dealing with Jon Hansen or the Hansen Group, this was a nightmare experience, and so unnecessary. Of course we are disappointed we didn't win the property, but that's not the reason for the review. The review is because throughout the process, Jon showed absolutely no professional or personal respect or even basic consideration for the value of our time or good intentions. Whether you are a seller or a buyer, you have many other choices for a real estate agent in Whatcom County. Look elsewhere.

Jon was our realtor 6 years ago when we built our home, everything was fantastic, however we used…read moreJon again when we sold the house and unfortunately it was not as smooth. Jon was not upfront about the total money we would profit from the house. He originally said once price and on closing receiving $10,000 LESS!! Also is not fully informed or the market and surrounding areas of your home, upon meeting with Jon he said one price upon listing it we ended up losing a HUGE chunk of change. Jon is almost impossible to get a hold off and uses 2 other agents forcing you to pay over $20,000 in closing cost alone! If your selling your home, rethink your choices before hiring Jon and his team. Do NOT recommend...

Dan Pittsenbarger and Laurie Bennett helped us find a home in Ferndale that was perfect for us!…read moreThere were a few issues that came up that they helped us handle right away and they went above and beyond to help us with. They gave caring and diligent service. Thank you Dan and Laurie!

Upon our arrival two years ago in Whatcom County after a lifetime in California, Dan helped us find…read morea great home within the first week of our home purchase search. I had contacted him in the previous year via email, met him the summer before our move, and his help convinced us that moving here would be very wise. We couldn't have worked with a better professional.

Working with Jay Chen of Mindful Home Team was nothing short of magical. We had the chance to work…read morewith Jay on both the purchase of our new home in Auburn and the sale of our condo in Issaquah, and we can't imagine having gone through either process with anyone else. Buying our new home was something that started as a casual search. We weren't working with an agent, but after checking in with Jay for advice, it quickly became clear that we wanted him in our corner. Though the search was outside of his usual area, Jay dove into the Federal Way and Auburn markets with focus, curiosity, and care. Our first offer was on a home that felt like "the one." Jay made the long drive to be with us for the pre-inspection and helped us clarify not just what we wanted in a house, but in our future. We didn't get that one, but it brought us closer to our vision and strengthened our trust in Jay. A few days later, we found the home we were meant to have. Jay acted quickly, helped us craft the right offer, and ultimately helped us win it. Now, we're settling into a home filled with warmth, charm, and light. Our cat, Garçon, is in love with the sunny spots. We adore the yard, the character, and the energy of the space. It feels like the perfect place to grow our future together. After that, Jay helped us sell our condo of 9 years. It was a big emotional decision, and Jay was the perfect partner. He supported our desire to stay in the driver's seat while offering sharp insight, thoughtful guidance, and calm, expert presence. He advised us on pricing, staging, and prepping the unit to shine. Thanks to his strategy and care, we set a record sale price in the complex, even in a tricky market. When the buyer's financing hit snags, Jay stepped up and helped us and our HOA secure FHA approval with HUD to make the deal happen. That kind of above-and-beyond effort truly defines who he is. Jay made both buying and selling feel easy, human, and full of heart. We're so grateful. We truly can't imagine working with anyone else, truly.

We are out-of-state buyers new to the area with only limited familiarity looking at Bellingham as a…read moreretirement community. Jay was a pleasure to work with. He was extremely professional. He always arrived at our meetings well-prepared with lots of useful resources, and great attention to detail. He is very knowledgeable about the home-buying process. On a video walk-thru he openly shared his observations about the property. He was extremely patient, and answered all of our questions. Jay takes an interest in his clients and he cares. He obviously enjoys working with people, and his work. He was good at developing rapport, and gaining our trust. I get that he follows a high standard of personal ethics. I am happy to recommend Jay for guidance to anyone in the process of negotiating the Bellingham real estate market.

The best agent. Hard worker…read more Very knowledgeable. Commercial property experience. I could not think of not having him as an agent.

Still waiting for your return call about your agent hiding the real inspection info from me and…read morewhere he tried quash the report AFTER cash disappeared and I was quickly the owner of a fixer upper instead of what was represented to me. Franchise owner told me to hire an attorney. Folks, be careful with franchisees that seem to ride on the good will and good reputation of John L Scott but fail to deliver. Still stunned. Buyer beware!!!!!