So far so good; I've used this service to request lawn service and I've had my yard mowed by a few different guys. I've been satisfied with the outcome. I've had lawn and trimmer service on my yard, will likely request a side yard cleanup and tree service as well. It is worth the cost for the peace of mind of knowing it will be done well. I appreciate that you can use their map to generate the square footage of your yard. It also seems really easy to upload photos for other work that needs to be done. read more

I signed up for weekly service. My first servicer, Joshua, no call/no showed for the second service on Monday. The second servicer, John, confirmed service for today, and also no call/no showed. My lawn is rapidly growing due to the rain, and I in no way want to pay additional fees, when your company has failed to show up twice. I understand it was rainy today, and wouldn't expect service in a downpour, but I certainly expect communication to reschedule. read more

Worst company ever. No show on date expected. Scalped lawn down to dirt. Didn't finish any thing completely. Didn't bag anything left clumps of grass all over. Blew clippings in to street. Left uneven strips of grass unmowed. Left with out coming to door just drove off. read more

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Provider no showed for over 10 days then wanted to collect a overgrowth fee before coming to my property.I understand this aspect isn't lawn guru's fault, but I did email customer service twice and never received a response read more

If I could give each lawn care provider that uses Lawn Guru a terrible review I would. We had several no shows, went weeks with no service. People would pick up the job and then cancel day of, or send messages saying sorry they will get there soon and never show. Terrible service! read more

We set up bi weekly lawn mowing service 6 weeks ago. The first time, they mowed the front but the back yard had one stripe mowed and that's it. Never came back to finish the job. Second one went fine. 3rd scheduled mow never showed or contacted us. Impossible to reach anyone about the service so we canceled. Highly do NOT recommend. read more

LawnGuru - This is the back yard with one stripe mowed. Never returned to complete the job that we paid for. - Snow Removal Near Me - Novi, Michigan

I used this company for the first (and last) time on 4/9/26. Terrible half assed "service" with a premium charge. Grass clippings all over my driveway, sidewalk and back porch. They texted me this morning asking for my feedback and refused to respond when I explained what happened. I then contacted them via chat (they have no outgoing phone#) and again... refused to assist. Would only offer a coupon (bagging only) for my next service. There will never be another service. So now I'm waiting for the weather to warm up so I can clean up their mess. DO NOT USE THIS COMPANY read more

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It was horrible. The guy said he'd come by in the morning. I messaged around 1230 to ask if he was still coming. He finally showed up around 430 and said he wasn't going to do the job. I requested a refund and never got a response. As I was getting dressed to go mow the yard myself, I heard him start doing the job. He didn't complete what was asked. He left grass clippings all over my stairs. And he left my gate open so when I let my dogs out, they got out of the yard. I will never use this service again. read more

This company has hidden fees! They quoted my entire lawn and then mowed less than 1/3. Then I was billed twice. I understood my lawn in back was over their 6" rule. But my front and sides were within the limits. I texted them, the only way to get in touch, to tell them about the missed area. Two weeks later they resent the crew to cut the grass. I ended up using a different lawn service for the back. Here's the best part, they charged me for the lawn being too long but didn't cut it--ever. I had to use someone else. They sent only the texts that made them look good and before and after pics of different areas for the before and the after. Do not use. They don't care about you, your loyalty, or your satisfaction. Buyer beware. read more

I assumed when I booked my first mow and no one showed, it was a one off- but I gave them another try two weeks later and set it up like 5 days in advance, which a different guy ended up assigned to my mow - who was not able to come until 4 days after my assigned day and then decided NOT to show either!! They set these guys up with so many mows and they can't keep up with the demands and so it spills into tbe next day, and the next. Do not hire.. They don't show up, they don't communicate on the day they are supposed to be there. They suck! Its a waste of your time!! read more

They have horrible service and customer support. We booked bi-weekly lawn mowing service the 1st contractor came and did half job and left the 2nd person did the same. No way to contact customer service other than raising a request which they never respond to. I was charged before service even though service was not provided. I wish there was a way to give 0 stars. Absolutely not recommended and totally a scam. read more

I have tried to contact Lawn Guru for over a week to resolve a service/billing issue. I've sent texts, emails, and tried to call. Cannot get a response. read more

Do not use this service. The one provider cut down my shurbs/plants while mowing: the other provider came, didnt cut lawn and left without notice. Contacting them is nearly impossible anf they do not refund or even answer emails which is the only way to contact thwm read more

completely fraudulent. the alleged mower came, took pictures of our back yard, did nothing, and they then billed us. It is clear that the lawn has not been mowed. Impossible to get through to customer service. read more

company sucks, They charge the providers if they can't make it out to cut the lawn. The payout for the lawn is like $24 an they charge the customer like $38. read more

Complete Ripoff: LawnGuru a Landscape services that I used for 24 months (starting May 2024) and I always ordered my lawn services every 30 days. For 2026 my 1st grass cut was ordered and completed on May 11th. Then on June 11th 2026 the 2nd service was done for this year and was paid and no problems left feedback for landscaper he sent me the pics on the LawnGuru app and no mention of any "Overgrown Grass" I also leave tips. On June 18th, 2026 I received an email from LawnGuru that claimed that " the grass was over 6 inches on June 11th 2026 therefore they will charge me an "Overgrown Grass Fee". As a vendor, you cannot charge me after the fact on something that I did not agree/authorize services on, if indeed LawnGuru made that claim that day on June 11th I would of canceled the grass cut services all together. When I contacted LawnGuru on why they emailed me 7 days After the June 11th grass cut service to tell me my grass was over 6 inches the answer was " they were too busy" Really? I already filed a claim with WellsFargo my credit card company for unauthorized charge. read more

After not using this company for a year they started service again without confirming with me that I wanted it. Claim to have sent me numerous emails but nothing was in my inbox. Turns out they all went to spam so I didn't see them. Regardless, it is ridiculous to restart a service after over a year without actually receiving confirmation. Terrible and deceitful business practice. Will never use again. read more

"Erica" came by the house to mow my yard....left and never heard from again. Never did anything nor communicate. This service is NOT worth trying. You'll have better luck finding a kid next door or another lawn company mowing a neighbor's yard. read more

I was a first time customer, and could not get on line to log in. After an hour I was told I needed to down load the LawnGuru App. from my andriod phone. Then it told me after signing in I my cell number and or address was already asign. I then was told to take a screen shot of the message for the tech dept. I gave up at that point. 1 hour plus. no thanks. Mr.BEE read more

A month later and they still couldn't bother to match me with someone to mow my grass, yet they have the nerve to say if your grass is higher than it is when u request them, that they have the right to charge extra. And then they purposely wait to match u for weeks. Unacceptable. DO NOT RECOMMEND THEIR GAMES. read more

this company was contacted to plow my driveway. they cancelled the job saying it was already done. then charged me ten dollars for the trip. I spent four hours sending text and email showing it was not done. wanted them to come do the job. no one responded at all even l live chatted with them wanting the ten dollars back with no solution. this company is not a very responsible company and there employees lied. I would never try using this company. Brenda read more

LawnGuru - This is the driveway after they said it was done already - Snow Removal Near Me - Novi, Michigan

We were regular customers for lawn care for almost a year we were on an every other week during the winter on Saturday and they never showed the customer is awful not willing to find out why they never showed up read more

I have a rental property that requires that the grass be cut. They said they would be out the same day. No response. The app says it is still looking for a provider. I should have read reviews first but I was trying to get someone quickly and they had a good price. I contacting on the support appa and it said no one available. I will cancel and get my money back. So far the reviews are correct. I will update if anything changes. Right now it does not look good. read more

Cannot Be Trusted to Do Timely or Quality Service - Or Even to Be Honest. This company purports to provide quality lawn and snow removal service. I can't speak to the lawn service, but snow removal service is TERRIBLE. BTW, 71% of reviews for this company are 1 out of 5, so this is a universal opinion. You can't rely on timely or high quality snow removal. In the end, one of their providers tried to defraud by claiming he had finished service, complete with a phony photo from a previous job. So I canceled my account. Bottom line: they cannot be trusted to do timely or quality service - or even to be honest. read more

I received an email that someone named Zacarias accepted my job for a one time mowing. He arrived but never came to the front door. I saw him walk around and take a look then he left. Shortly after I received another email that said "Your Provider Zacarias has released your One-Time Mowing job" which means he refused the job. I checked my bank account and saw my credit card was charged $50.23 which fortunately was reversed by my bank. A scam you have to pay in advance. I gave a 1 star rating only because I cannot give zero stars. I am canceling my account and finding someone else. Paying money and receiving no services. Horrible customer service. I am extremely disappointed. read more

I contracted Lawn Guru for my front lawn. The lawn was partially mowed in the front yard the first time and a patch of grass in the back the second time. They will not talk on the phone to resolve issues. A big waste of time and horrible service all the way around read more

They're so called providers will say they've completed the job, but show pictures from a completely different house. Will say They're "incoming" and not show up for 2 days. Customer service doesn't work weekends or after 5pm, even when the providers are cutting lawns after 5pm and on weekends. Overall a trash app with trash providers. They will damage your property, plants, and home and never say anything about it. DO NOT USE THIS APP! read more

This has got to be the worst lawncare service I've ever dealt with in my life. I signed up for biweekly service and ended up with HOA violations because my grass wasn't being cut like it was supposed to. I've been calling every day for the last two weeks and can't get a single call back. I was told I was under "ASAP" status and that someone would come out immediately--nobody ever showed up. On top of that, the times they did show up, the tools they used left my grass looking patchy, uneven, and raggedy. It looked worse than before they touched it. I gave them the benefit of the doubt more times than I should have, but it's clear they don't care about their customers or their work. Save yourself the headache. Do not recommend Lawn Guru to anyone. If you like wasting money, stressing over HOA violations, and chasing down a company that ghosts its customers, then maybe this is the service for you. Otherwise, run the other way! read more

I requested snow removal for my driveway, was quoted a price, gave my card to pay for it, and was told please wait while we get your provider. After 4hrs with no communication i texted. Was told my request was being expidited but would go quicker if i boosted my payment. After another 4hrs, now getting dark I texted again and was told the same thing. Don't tell people they will receive services that they will never receive unless they pay more money than the quoted price. I waited 8 hours with no communication. Except the two texts I initiated. by the next morning, with still no service or communication I canceled the request. Now that everyone was going to be late for work because we couldn't get out of our driveway, I ended up having to call someone else, they were at my house within 2 hours and it was cheaper. Do not use this service! read more

LawnGuru is a scam. Piece of shit provider says they will come. Get notified they are on the way yet hours later nobody shows. No response to messages. Customer service does not respond. Then when canceling due to horrible service they charge a fee. Jaron in Milton Ma is the loser who no showed on me. Gave 1 star because can't give zero. read more

BAIT AND SWITCH. Created an account on their website and was quoted $34.65 on February 5th, in which I agreed to and entered my credit card information. On March 12th, I logged in to begin service and my quote jumped 152% to $52.84!!!? (I'm glad I took screen shots...) Their response? "After the billing team reviewed costs and demand, we had to make a significant price increase this year to keep up with rising gas and labor expenses while maintaining our quality! This also applies to existing customers we already have" So Lawn Guru raised ALL of their customers in my area by 152%? Talk about a mass exodus. I feel like I dodged a bullet! Could you imagine them starting my service for 1 mow and then "oops, just kidding". Do yourself a favor. Find a more reputable company. It's a hard-working industry with plenty of options in your neighborhood. read more

They were supposed to come on a Sat to mow. They sent a message that they were behind due to weather. It rained off and on so i understood. Every day since they told me they were sending someone out. first, they said they were having difficulties due to weather, then mechanical difficulties. Finally on Wednesday they said that there was a problem with my payment. They just canceled me off the route without even calling me first. read more

While competitively priced, LawnGuru and their providers offer inconsistent service and an overall poor experience. A lawn service provider damaged my property. In order to get repairs made, I needed to find three people willing to do the work, the cost of which fell just below my homeowners insurance minimum, and then LawnGuru would reimburse the lawn service instead of paying me directly. A huge waste of my time, as I am not guaranteed reimbursement. The damage is too big to patch, the whole corner side post must be replaced. read more

LawnGuru - Huge chunk out of garage vinyl siding corner post. - Snow Removal Near Me - Novi, Michigan

I love using Lawn Guru! My personal guru Gerald is awesome, he always communicates via the app when he will be to my house and if there are delays due to weather. He is always going the extra mile and has picked up debris from storms and even offered to help fix my broken fence. The app is SO easy to use to schedule or even put your service on hold if needed. Easiest and best option for lawn work!! read more

They give a good price, but after a few good weeks, they kept changing my service provider. One was bad. The rest didn't show up. Customer service was slow to respond. They absolutely suck. read more

I just canceled with Lawnguru bc they never show up. 2wks ago they didn't show but my card was still charged I contacted them and they sent someone out. This week the same thing happened, they were a No Show and they charged my card. When I contacted them they told me that the service was marked as completed. I guess they're trying to say that I just didn't realize they actually came and that they are so good that they were even able to bypass my outside cameras. read more

Horrible company/app. Used them a few different times when my lawn mower and/or snowblower were in the shop. They quote you one price but then double charge you. They'll say it's because the grass was too long. But someone else from LawnGuru cut it a week prior. And you don't realize it until it hits your credit card. Then, when you contact them to complain, they said you have to contact them within 2 days of service and have up on you. Also, they'll cancel service at the last minute and not show. Last year, I protectively scheduled service for snow plowing because a storm was coming and I was sick with Covid. The day of the snow storm, they cancelled the appointment and I couldn't book anyone else because everyone else was already filled. Horrible company. Avoid at all costs. read more

My lawnmower broke down and I needed a small area of about 20×20 (approximately) cut spread out amongst 3 sections of my yard. So I called these guys. The lady I spoke with told me that she would look at at satellite image of my property and quote me. She then sent me the image of the entire property and asked me to circle where I needed the cut. I had no idea how to do anything with the picture she sent me. I don't have edit software and I was born in an era without this type of technology, so I called back confused. She said I need to do this and that and then send it back to her. I told her it was only a 20×20 area around the house. She kept insisting that I do something to the picture. I finally called my grandson and asked for help. He circled 3 areas close to the house (as I tend to cut in a circular pattern starting far away from the house and moving inward) and showed me how to send the picture back. She responded with half of my land circled and quoted me $90. I had not even circled the lawn on the fourth side of the house (but she had it circled when she sent the picture back to me). I was exasperated. I had already gotten quotes from several other companies in the area and for the portion I needed cut, the estimates were all under $50. I essentially then told her to not contact me again and blocked the company from leaving me calls or messages. I have since noted this company on my "do not call" list read more

I'm very dissatisfied with LawnGuru. They canceled my lawn mowing service due to "uneven ground" and minimal dog waste, uneven ground was not mentioned as a restriction on their website or in the contract. Despite multiple requests, they refused to refund the cancellation fee, showing a lack of transparency and poor customer service. I would not recommend them. read more

Extremely unreliable. 1st time they came out to cut, I got double charged. I told them I wanted bi-monthly service and they marked me for bi-weekly. Then, I was unhappy with their customer service response, so I canceled the service. 1 week later, I was charged again for a cut, 3 days after my new lawn service had just cut. Now, I am owed $145.00 dollars by Lawn Guru and I was just told that there is no guarantee that they will refund me anything. I would consider this theft. ​ read more