As clients we feel they didn't have our best interest as sellers. Seemed more concerned for buyers…read moreand their realtor. Allowed buyers to be insulting and disrespectful to us and our home. Office staff and broker were rude and made disparaging remarks towards us. Lisa Seifred would yell and hang up phone. Kit Hale sent hateful email disparaging us. They canceled listing with no legitimate reason. Mr. Hale did not forward in a timely manner a signed copy of cancelation of listing. We had to call a few times before receiving it. It was preventing us from hiring another realtor. They made an extremely hard time more stressful than it was. Would not recommend MKB or Leah Hedrick. She did not advocate for us, her clients

I would not recommend this firm at all. My experience was unnecessarily stressful and unproductive.read more

I have worked with Berkshire Hathaway HomeServices Premier many times over the years. Though each…read moreagent has their own unique strengths, each has shown that they will go above and beyond what is expected to represent their client. They are a staple in the Roanoke Valley and have one of the finest reputations in the area, which is well deserved. I would gladly refer any one I know to Berkshire if they were buying or selling a home. I have no doubt that they would be satisfied with their experience.

KRIS LAYELL went out of his way to communicate with me, the other agents involved, and the title…read morecompanies to insure a smooth closing. He also kept me in mind when he heard about a washer and dryer for sale because he knew it would help my budget. I appreciated the fact that he really listened and responded to what was important to me. I would definitely work with him again should the need arise in the future and highly recommend him.

Out of all the realty companies that manage rentals,I have to say that MKB is the best.Ive dealt…read morewith a lot of these realtors over the years and MKB is by far the best. I have dealt with the Electric Rd. office and specifically with Andrea.Andrea is the nicest and most professional.She answers emails promptly and seems to stay on top of her job. She makes the rental process simple and easy and answers all questions with a thorough simple answer.Thank you Andrea for being such a warm hearted individual!!!

The first week October 2019 I found that my lease had been transferred to MKB when I placed a…read moremaintenance request. I didn't get my "welcome letter" or a response to my maintenance request from them until a couple weeks later. When I did get the request placed, I had to call them to find out that the key they had didn't work, and they asked me about getting a replacement. Thankfully I didn't have any more maintenance requests after that was finally taken care of. I gave my notice to vacate 3/1/20, and was told to notify Crystal if I would like to be present for the move-out inspection. I did so, and after two weeks of trying to contact her I got a response stating that due to COVID-19 I could not be present. (I could not find any rules regarding this; it would have been a meeting of two people and I had stated I would wear a mask.) Towards the end of the lease the property I was renting was put up for sale. MKB notified me whenever a realtor was scheduled to enter the unit. However, one afternoon at work I received a voicemail from Amanda accusing me of changing the locks because a realtor had trouble getting in. (screenshot of the voicemail transcription is attached) When I called back I got a non-apology of "sorry that offended you".  During quarantine I advised MKB that my at-risk fiance was working from home. Despite their closed office and their hesitance to give me a date for move-out inspection, they were fine sending realtors and prospective buyers to the occupied unit. Amanda generously told me I could open a window while other people were present. Two months after giving notice I received a date for the inspection. We were to meet at the property at 3:00, but Crystal didn't show up until 3:40. The return deposit check arrived within time frame, at least. My experience with MKB was a huge stress and their staff is highly unprofessional. Don't rent from them if you can help it.

Skip and the entire Lynchburg team were absolutely amazing!!!! We had a problem with our first…read morecompany not being able to complete the title search or close in a timely manner. Performance Title swooped in at the last minute, completed the search and closed for us in less than 5 days, and 3 of those were a long weekend! The communication was incredible and we felt very informed and taken care of. I honestly couldn't give them a better recommendation. We will continue to use them in the future!

Excellent in what they do - some of the most friendly and knowledgeable folks you will ever want to…read moredo business with. Don't have a ton of experience with services they provide, but i honestly wouldn't go elsewhere after the experience I had with the purchase of a house. Very quick communication - replies, questions answered and flexible when it comes to accommodation. Grateful for their services, people and knowledge.

I am so thankful for Monica's help in marketing and securing a quick sale on our home! I was very…read moreselective in who I wanted to have help me with the sale of our home since I have experience as a real estate agent. Monica is an excellent communicator. She was responsive and has stepped right in to help make the whole move much easier for us! I highly recommend Monica, she will handle your transaction professionally.

From the owner: Buying or selling your home is a major milestone in life that should be memorable for all the right…read morereasons. Dedicated to exceptional service and focused on ensuring the best possible results, Monica Nicely is here to help along the way. A longtime resident of the Roanoke Valley herself, Monica's local market knowledge sets her apart. She prioritizes your individual needs as her client and from there, works to offer guidance, insight, and direction in what can traditionally be a complicated process. Just know that whenever you need a hand, Monica's more than happy to be of assistance. Get in touch with her to discuss your personal real estate goals!

Chase and his team were a pleasure to work with. Chase took the time to answer any and all of my…read morequestions and was extremely professional. I highly recommend O'Bryan & Associates!

Spoke with Chase O'Bryan and he was very helpful and informative regarding potential investment…read moreproperties I was looking into. Very professional and easy to talk to. Very knowledgeable as he answered any and all questions I had. Would definitely recommend if you're looking into purchasing a new home or any investment properties!

My husband and I were in the process of looking for a home in a brand new area. It didn't pan…read morethrough but Rene was so informative about every detail that I knew when we were ready we would call him. Turned out our landlord said she wanted to sell the home we were currently living and she was going to sell it herself, we love the house and immediately called Rene. Even though she didn't list it he worked very hard with her and helped us get everything that was required to get completed. We closed in 30 days and I've never been through a smoother process. I am so grateful for Rene & Kerri I would never again do this without Rene.

Very shady to work with! We not been happy with their services especially Gwen. We actually hired…read moreGwen to represent us during the sale of our house but found out she was not representing us at all...but was doing what was best for her, her daughter Sarah (the buyers agent) and the buyers....Just be very careful when working with them even if you sign a designated agency form, they tend to work as dual agents (which we didn't see until after signing to sell) and was not in our contract...She will also do anything to push a sale through and not watch out for her clients best interest. This is about as much as I am going to write as this is about to be a legal issue soon. My wife and I have already contacted the DPOR on Gwen and Caldwell Banker in addition to hiring an attorney. Just be very careful when working with her as she is very personable but manipulative. She does not appear follow many of the ethics and morales realtors are required to follow...and will mislead and lie to her clients so she may fulfill her agendas and pockets....My wife and I do not recommend her.

My boyfriend and I were looking to possibly relocate from Texas, we called up to the office and…read moreasked to speak with an agent as we were driving to Virginia (giving our poor agent very little time to prepare)! Thankfully Ben Wiley was amazing, he not only showed us every house we requested to see but he also added a few to our list, making our short visit very worthwhile! He was extremely prepared with documents (including an amazing relocation guide to Roanoke) and information on each house prepared for us, and he went and visited each house ahead of time so he knew what we were walking into! He even offered us coffee and/or redbull! He was by far the most pleasant experience we have had with a real estate agent, I highly recommend working with him!