They picked up the Box on 1/22/2026 and until today (4/25/2026), the Box has not received yet. In…read morethe tracking info, it shows that the box is in their warehouse in the Philippines for 2 weeks now. It is so hard to communicate with their customer service, they seems not to care.

We shipped 2 boxes to the Philippines sometime in July and today, Nov. 19 when we opened the boxes…read morethere were several items missing from the 2 boxes. Now I'm not in the habit of accusing people or cargo shippers of stealing or pilferage but if I am paying 130 dollars per box to have them shipped, I expect all items to be present. Atlas should seriously look into this anomaly and investigate their employees if we are to ever trust our packages with them. 1 star is one too many for this breach of trust.

I'm so thankful that remittance is now available at shipping centers. Some remittance centers are…read morealready available but what I noticed was remittance at shipping centers is way cheaper particularly with LBC. It saves me a lot of time and effort. I've always been given the task of delivering money from Las Pinas to Pasig or vice versa. Plus, the trip going there takes around at least a hundred pesos when compared to around less than a hundred pesos if you just remit the money via LBC. The transaction is also easy and wouldn't take you more than five minutes especially if you already have the LBC ID. I was also able to pay my friend for a commission to make a cowl for my Batgirl costume. She lives far up North in Bulacan and I, on the other hand in Pasig. It would cost a lot if I had to travel all the way there compared to the 20 pesos remittance fee.

LBC I believe is a business that has served as a godsend for many people in the Philippines. Being…read morea country that receives remittances from overseas day in and day out, I can only imagine how convenient and useful LBC has been for them. In my case, I was able to experience the reliable and efficient services of LBC both as a receiver and as a sender. I sent money to a friend whom I owed as they requested that I do it via LBC so I acquiesced. My money was there in no time. I've also received packages here completely hassle-free from the other side of the metro. Seamless and service-oriented.

If I could give them a negative star, I would!…read more I made a Yelp account just to post this. This mailing service does indeed pick-up your parcels and attempts to ship your items to destinations but they do such a bang-up job! I have had such a terrible experience a few years back, using their service to send some documents to a client abroad in the USA in the attempt that I would pay less than LBC. I should have thought twice! This was in Dec. 2015. Once my mail was shipped, they lost it and wouldn't help me enough to retrieve my package! Of course, my client was already worrying and I had to constantly email them. I even got a notification that my ticket was solved already so I had to email so many times. The representative "Anna" just keeps saying that she will coordinate with the Int'l representatives. Then I had someone call UPS in USA, they said they already coordinated with Xend about a refund but Xend takes SO long! We had started talking January, only by Feb did they confirm my mail was lost, and told me the steps in getting a refund. March 21, 2016 was my last email to "Anna" and DID NOT get a response anymore from her. It's like going through a needle's hole. I had to follow up, never did they give me the hint of initiative in making things right. Come April 2016 I tried to email them again. A new person replied with the name "Alex" and you know what? He mistakenly attached a LONG thread of emails of complaints and etc with another client of his. Way to go! That was the last display of "mistakes" or should I say, incompetence from Xend. I was sure then that I wouldn't see even a peso from my refund if their correspondence was that terrible. What nonsense. That AND the fact that they commit errors that lead to sharing of your private data. I can still access the conversation of that stranger with Xend, of course their addresses were in the conversation too! 2 years passed, my GOD I made the same mistake of trusting them. Now my parcel (as a receiver) is LOST yet again! You know what, it would be okay if they ACTUALLY coordinated with clients but all their hotlines don't work. They give out temp. hotlines that DON'T work either! Just check their Facebook page to see the hundreds of people who have resulted into commenting on their posts just to get noticed/help.

I sell online so I often require the service of a courier. I usually go with Xend because they're…read morethe easiest to work with. You can go online and easily schedule for pick up. If you schedule it before 2pm they can still pick it up the same day (they come around as late as 5pm) or the next day if you miss the cutoff. They usually give you several pouches and a waybill booklet if they know that you ask for it. To make life easier though, you can also print waybills from your account (which would already have the waybill number printed). I love that they deliver the next day for transactions within Metro Manila. A big pouch is on P59 and the extra large one is P79 -- it doesn't matter how heavy it is as long as it fits in the bag, the price remains the same. I've never had problems with them for within Metro Manila service. Packages are easy to track in their website and the system is updated in a timely manner. But I would not use them again provincial deliveries. Although their price for that is relatively cheap (99 for large and P149 for XL), they've lost 2 of my packages already -- one for bulacan and one bound for Tarlac. It takes them days to reply when you ask them about it and they would repeatedly tell you that they handed it to their partner courier. It did get delivered eventually but one took 8 days. Very disappointing service for provincial deliveries but good service for Metro Manila so I still use them often.

Unreliable and unprofessional. They are hard to get in touch with when you need to ask why they…read morestill haven't picked up your package. On their website, they claim speedy delivery and practically guarantee it but the reality is, they cannot handle the volume of bookings they get. They provide false advertising of their service and offer dismal customer service (if any). They don't even have an option to cancel booking in the event you've been waiting with no word from them for 2 days. I'd get a different courier if I were you.

From the owner: We pickup your parcels at your door steps without additional fee and minimum. For as low as Php 50…read moreonly. Unlimited weight for all Metro Manila deliveries.

poorest customer service reps. they stole my package. its been 2 months and its still not…read moredelivered. i will not use lbc to send packages again!!! i havebto give a 1 star in otder to post a review. it should really be 0 stars!!!!!!

LBC is the biggest and the best courier in the Philippines. Their presence is strong locally and…read moreinternationally with branches in the US, Canada, Hong Kong, Brunei, Germany, Spain, South Korea and Taiwan. I'd say LBC is the fastest courier that we have today. They introduced the first overnight delivery in the Philippines. What you ship in Manila today can arrive in Cebu tomorrow. They also have money remittance services with LBC Peso Padala, making money transfer efficient and convenient. Make sure you get the spelling of the recipient's name right. They won't release the money unless the name matches the ID EXACTLY. The only drawbacks here are that they're quite expensive to use for shipping within Metro Manila and they don't have pick up from home like Xend. This is attributed to the fact that the business model and the clientele they serve are different. Still, LBC is fast and reliable which is essentially what you need for a courier service.